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I’m back again with my long series on explaining Service Management configuration.  Today is another easy lesson, mostly because there is only a single screen, it’s not order specific, and typically, you don’t make a lot of changes here.  So let’s get to it

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Here’s where you find the configuration

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Now, let me do my best to explain what each of these fields are for, and how they impact you.

Network Profile:  If you are using Projects/WBS Elements, this drives the default profile used.

Description…  I think you can figure this one out 🙂

Field Key: This is the key words for user defined fields (I’ve never used this one personally)

Calculation Key: This is the default number of resources/capacities that are assigned to your service order.  This value always starts at 1 unless you change it here.

Relationship view: This shows the view of the “relationship”, like predecessor, successor, mixed or As created.  Again, I’ve never changed this field.

Level of Detail: This refers to the network (project) again.  It’s the # of networks linked together.  Never used this one either.

Overall Profile ID: This is for capacity leveling.  This is typically more of a production function, so I’m not an expert here, but if you plan to do planning of your orders, talk to your production person and figure out which profile would make sense 🙂

Checking WBS activity: This has to do with the type of scheduling down for the WBS (if used).

Graphics profile: This is just the graphics used for the order.  PM Network is the right one for service.

While I know, not the most vital post I’ve done, if any of you have used some of these other features, I love to learn new things too =)

If you’re interested in great tips and tricks on SAP service management, variant configuration or ABAP Development, check out my blog at: http://paperstreetenterprises.com/blog/

There is also a link to some SAP Easy Buttons =)

Thanks for reading,

Mike

CTO – JaveLLin Solutions, LLC

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