Solution Manager – April Update

Benefits of Application Life-cycle Management (ALM)

This series of posts has been an attempt to help customers improve their understanding of SAP’s effort in reducing total cost of ownership and risk by providing an integrated approach to ALM. The monthly EGI schedule is a good way to plan on getting your team engaged in learning the specific functionality of Solution Manager by attending free Expert Guided Instruction.

What are the benefits of doing this?

• Improved business process visibility and transparency (single source of the truth)
• Become a pro-active partner to the business
• Leverage ITIL best practices for IT Service Management
• CIO/Business dashboard reporting and Continuous Improvement framework
• Reduce total cost of ownership

Identifying business benefit is the first step on the road to improving your Support capability and reducing cost. Once benefits and issues have been identified you can then begin planning a roadmap for adoption.

*Requires enterprise support agreement

Solution Manager News:

• Upcoming event Sapphire May 14th to 16th Orlando
• Solution Manager Maintenance:
  • Support Pack 08
  • Solman 7.0 Mainstream Maintenance ends Q4 2013 (7.1 will be supported for 6 years)

Free EGI’s – Schedule for April:

• Online schedule for Expert Guided Implementation sessions
• Online schedule for Meet the Expert sessions

Use the “Region” search filter to refine the search results.

Setup & Upgrade your SAP Solution Manager

• Solution Manager Basic Configuration 7.1 – 22^nd to 26^th April

Tool & Process Setup on SAP Solution Manager 7.1

• Change Control Management 1: CTS+ – 15^th to 18^th April
• Change Control Management II: Quality Gate Management – 30th April to 3rd May
• Change Control Management III: Change Request Management – 8th to 12th April
• Incident, Problem and Request Management (ITSM) – 15^th to 19^th April
• Solution Documentation I: Basic, Initial Upload, Verification – 22^nd to 26^th April
• System Monitoring & Reporting – 8^th to 11^th April

Implement Run SAP like a Factory on Your SAP Solution Manager 7.1

• Business Process Analytics and Improvement (BPAI) – 15^th to 19^th April
• Configuration Validation – 9^th to 11^th April
• Data Volume Management Methodology and Infrastructure – 8^th to 12^th April
• Data Volume Management (DVM) – 22^nd to 26^th April
• Performance Optimization – 8^th to 12^th April
• SQL Statement Tuning (SQL) – 1^st April
• Guided Self Service “Security Optimization Service (SOS)” – 29^th to 30^th April

Meet the Experts (1 hour presentations with Q&A)

• The SAP Support Portal Demo – 9^th April
• SAP HANA Backup & Recovery – 15^th April