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Creation of Rule Based workflow

1.Create a Change Request Type and Assing the WorkFlow Template.

eg:Customer to WS60800086

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2.Assing the Steps to CR.

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3.Activate Linkage type

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4.Create Decision table i.e. assing the Agents etc.

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we are done with the Rule based WF ready to test,test it out by loggin to workcenter.

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