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How Can You Improve SAP for Utilities?

You might ask yourself how you, as an SAP customer, can continuously influence and improve SAP products especially for the Utilities Industry?


Our answer is: Customer Connection program for SAP for Utilities

SAP customers have great ideas and tons of experience to add value to SAP Products and Solutions. With Customer Connection you can influence the SAP products you are using productively. This is the channel for small enhancements & improvements. The improvement delivery takes place via SAP Notes and Support Packages.

The developments are based on a close collaboration between SAP customers and SAP employees. For this – proven and well established collaboration models via SAP User Groups/Customer Communities are defined.

All Innovations coming from previous Customer Connection projects can be found in Innovation Discovery or SAP Improvement finder. Please select here industry ‘Utilities’ and spotlight ‘Customer Connection’.

Please have a look at our project timeline for SAP for Utilities 2019 Customer Connection project:


Where are we today? We prolonged the Collection phase until January 25th 2019

We would like to invite you to participate in our current running Customer Connection Project SAP for Utilities 2019. The influence space was opened on November 1st  2018 where participants can submit new improvement requests and vote for other customers improvement requests until 25th January 2019. Now we are in the Select phase, where SAP is analyzing the qualified (5 or more votes) improvement requests.

Next Steps

Please find all information and an invitation for the selection call webinar within our published blog post of our project landing page of  SAP for Utilities 2019:

  • Wednesday 20 March 2019 at 9 am CET – English, suited for APJ and EMEA
  • Wednesday 20 March 2019 at 5 pm CET – English, suited for EMEA and Americas
  • Thursday 21 March 2019 at 9 am CET – German

In the webinar, we will communicate the decision, i.e. which improvement requests have been selected for development and which one have been rejected. We will also provide information why the decision has been made this way. In addition, we’ll discuss next steps in the project, and there will be time for your questions.

We’ll keep you posted!

Yours sincerely


Holger Schütt and Max Streibl

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