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You might ask yourself how you, as an SAP customer, can continuously influence and improve SAP products especially for the Utilities Industry?


Our answer is: Customer Connection program for SAP for Utilities.

SAP customers have great ideas and tons of experience to add value to SAP Products and Solutions. With Customer Connection you can influence the SAP products you are using productively. This is the channel for small enhancements & improvements. The improvement delivery takes place via SAP Notes and Support Packages.

The developments are based on a close collaboration between SAP customers and SAP employees. For this – proven and well established collaboration models via SAP User Groups/Customer Communities are defined.

All Innovations coming from previous Customer Connection projects can also be found in Innovation Discovery. Please select here industry ‘Utilities’ and spotlight ‘Customer Connection’.

Please have a look at our planned project timeline for SAP for Utilities 2018:


Where are we today?

The influence space was open since October 2nd 2017 to submit improvement requests and to vote for other customers improvement requests until December 15th 2017.

We have passed the collection and selection phase. Now we have reached the development phase, where we have started to develop the qualified and selected improvement requests. Here a brief summary:

We have got 79 improvement request in total –  41 achieved the minimum of 5 customer votes (qualified for selection phase) – 38 improvement requests are not qualified.

Next Steps

Within the development phase SAP develops the selected improvement requests. After finalization of the developments we’ll deliver the improvement requests either as SAP note or as part of a support package. For some improvement request we’ll ask, depended on the role of the participants, for specifying, testing and accepting the improvement.

Please find the recording, more details and used presentation for the Selection Call webinar within our published blog post in our project landing page SAP for Utilities 2018

By the way: there you can find all the recordings and used presentation material of previous held webinars.

We’ll keep you posted!


Yours sincerely


Holger Schütt and Max Streibl

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