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You might ask yourself how you, as an SAP customer, can continuously influence and improve SAP products especially for the Utilities Industry?


Our answer is: Customer Connection program for SAP for Utilities

SAP customers have great ideas and tons of experience to add value to SAP Products and Solutions. With Customer Connection you can influence the SAP products you are using productively. This is the channel for small enhancements & improvements. The improvement delivery takes place via SAP Notes and Support Packages.

The developments are based on a close collaboration between SAP customers and SAP employees. For this – proven and well established collaboration models via SAP User Groups/Customer Communities are defined.

All Innovations coming from previous Customer Connection projects can also be found in Innovation Discovery. Please select here industry ‘Utilities’ and spotlight ‘Customer Connection’.

Please have a look at our project timeline for SAP for Utilities 2019 Customer Connection project:


Where are we today?

We would like to invite you to participate in our current running Customer Connection Project SAP for Utilities 2019. The influence space was opened on November 1st  2018 where participants can submit new improvement requests and vote for other customers improvement requests until end of 29th December 2018.

Next Steps

Please find all information we have given in the Kick off  Call webinar within our published blog post of our project landing page of  SAP for Utilities 2019 – please follow the sequence to participate:

  • Search and Vote for improvement requests
  • Submit your own improvement request(s)
  • Comment on improvement requests
  • Follow improvement requests (get notified)
  • Choose your areas of interest to get notification on any projects that might interest you in the future

We’ll keep you posted!

Yours sincerely


Holger Schütt and Max Streibl

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