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You might ask yourself how you, as an SAP customer, can continuously influence and improve SAP products especially for the Utilities Industry?


Our answer is: Customer Connection program for SAP for Utilities.

SAP customers have great ideas and tons of experience to add value to SAP Products and Solutions. With Customer Connection you can influence the SAP products you are using productively. This is the channel for small enhancements & improvements. The improvement delivery takes place via SAP Notes and Support Packages.

The developments are based on a close collaboration between SAP customers and SAP employees. For this – proven and well established collaboration models via SAP User Groups/Customer Communities are defined.

All Innovations coming from previous Customer Connection projects can also be found in Innovation Discovery. Please select here industry ‘Utilities’ and spotlight ‘Customer Connection’.

Please have a look at our planned project timeline for SAP for Utilities 2018:


Where are we today?

Since October 2nd 2017 we have opened the project workspace for our customers and partners. Until December 8th 2017 new improvement requests can be submitted to the Customer Connection Project SAP for Utilities 2018. 

The Kick Off Webinar for the Customer Connection project SAP for Utilities 2018 has been conducted on October 4th and 5th.

You’ll find the links to the recorded sessions below:

As an alternative you can find the used presentation and the recorded calls in our published blog post within our project landing page SAP for Utilities 2018 or directly with following link:


Next Steps

Please follow the sequence below if you want to influence and improve SAP for Utilities (IS-U and CRM):


We are looking forward to your contribution and we’ll keep you posted!


Yours sincerely


Holger Schütt and Max Streibl

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