Skip to Content

You might ask yourself how you, as an SAP customer, can continuously influence and improve SAP products especially for the Utilities Industry?


Our answer is: Customer Connection program for SAP for Utilities.

SAP customers have great ideas and tons of experience to add value to SAP Products and Solutions. With Customer Connection you can influence the SAP products you are using productively. This is the channel for small enhancements & improvements. The improvement delivery takes place via SAP Notes and Support Packages.

The developments are based on a close collaboration between SAP customers and SAP employees. For this – proven and well established collaboration models via SAP User Groups/Customer Communities are defined.

All Innovations coming from previous Customer Connection projects can also be found in Innovation Discovery. Please select here industry ‘Utilities’ and spotlight ‘Customer Connection’.

Please have a look at our planned project timeline for SAP for Utilities 2018:


Where are we today?

The influence space was open since October 2nd 2017 to submit improvement requests and to vote for other customers improvement requests until December 15th 2017.

Now we have reached the selection phase, where SAP is analyzing the qualified improvement requests. An improvement request (idea) is qualified for the selection phase if 5 or more customers vote for the idea. Here a summary:

We have got 79 improvement request in total –  41 achieved the minimum of 5 customer votes (qualified for selection phase) – 38 improvement requests are not qualified.

Next Steps

Please stay tuned. We will invite you for our selection call in time, which is scheduled begin of March 2018.

Please find the recordings and used presentation material in our published blog post within our project landing page SAP for Utilities 2018 .

We’ll keep you posted!


Yours sincerely


Holger Schütt and Max Streibl

To report this post you need to login first.

1 Comment

You must be Logged on to comment or reply to a post.

Leave a Reply