Good News to those who have invested in the ability to deal with loyalty as part of the customer experience ... as it actually happens.
Loyalty programs as we know them are dead.After years of playing the game, frequent customers like John Peppin are saying, "enough is enough."Peppin, the director of a medical center...
http://www.linkedin.com/today/post/article/20130324175840-332179-travel-loyalty-programs-are-dead-an...
