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Author's profile photo Chris Dwyer

SAP Education Gets Social

New for 2013, SAP Education will be running a series of enablement events, including blogs, interactive webinars and white papers focussing on key SAP customer issues, under the banner SAP Education Helps… There are six key themes we will explore this year, as follows:

  1. Reducing Your Support Costs
  2. Replicating User Best Practice
  3. Engagement Through Enablement
  4. Deploy the Right Business Processes in the Right Way
  5. Centre of Expertise
  6. Reducing Third Party Costs

In this blog I will keep you up to date with the latest information on these educational sessions, helping you to keep track of the latest planned activities, as well as letting you catch up with anything you missed. Please also feel free to contribute by interacting with us here in SCN, or via our interactive webinars.

We will also be offering a variety of additional webinars looking at other key topics, including On Demand Events, Customer Specific Training, eLearning and others.

A full list of activities planned for 2013 is available here: SAP EMEA Education Enablement Sessions

I hope to see you at one of our sessions soon!

What’s Coming Up?

Our final theme for 2013 is Reducing Third Party Costs. How can you reduce your reliance on expensive third party resources without putting important innovations and business continuity at risk? Join the discussion with our blog, and learn more by attending our free of charge, interactive webinar. you can register for the webinar here.

What Have I Missed?

June 2013

During June we ran two webinars as part of our fourth and fifth themed campaigns.

  1. Deploy the Right Business Processes in the Right Way. Building on our earlier blog, our Learning Architects presented a webinar to discuss in more detail specific examples of how organisations can ensure consistency between the processes that are implemented, tested, trained and actually executed. And more importantly how can you achieve this in the most cost efficient way, avoiding any unnecessary training? Click here to view the webinar recording.
  2. Centre of Expertise. Building on the blog discussion, learn more about how to ensure organisational readiness for a Centre of Expertise with our webinar delivered jointly by SAP Education and SAP Business Transformation Consulting. Click here to view the recorded webinar.

May 2013

On the 7th of May we launched our fourth theme with a blog post here in SCN. The focus of our fourth theme is managing the rollout of business processes in an organisation. This might sound straight forward: the reality is that in many cases users implement unofficial workarounds, and that users do not perform business processes in a consistent way. Is it OK that the processes you rolled out are not the same as the processes your users execute? How can you ensure consistency between what is implemented, tested, rolled out and then actually performed by your users?

During May also ran two interactive webinars:

  1. 14 May – The SAP User Experience Management application by Knoa helps you discover the actual experience and performance that users encounter and achieve as they work in SAP applications. Learn more about how you can boost productivity through this improved insight on this recorded webinar.
  2. 16 May – Do you need to train a number of people on the same functions? Benefit from training tailored to your specific requirements, delivered onsite or virtually, and provide your whole team with the same consistent learning experience. Learn more about Customer Specific Training and the benefits that our customers have experienced during this recorded webinar.

Finally, we started our fifth key theme late in May, with a blog post on the topic of Centre of Expertise. For many organisations, a key part of business as usual operations is the establishment of a Centre of Expertise. What processes are involved? What roles need to be filled? What skills are required by the staff within the CoE? How can I ensure organisational readiness? Join the discussion with our blog.

April 2013

On 16 April we ran a webinar on SAP Education’s end user adoption services. SAP Education provides core end to end consultancy services for the design, build and deployment of best in class user adoption services. You can access the recording of this webinar to learn more about how our experts can help shape your learning strategy, conduct training needs analyses, help you define your super user strategy or conduct train-the-trainer enablement sessions.

During April we also launched our third key theme, with a blog on employee retention, where we will explore the link between employee enablement and retention. What methods can you deploy to retain key staff when financial incentives are not available to you? Join the discussion here.

March 2013

During March we launched the first of the key themes in our programme “SAP Education Helps”:

1. Reduce Support Costs

For the first of our key themes of the year, we introduced the link between support costs and user ability, starting with a blog posted here in SCN. We also discussed how, with minimal effort, substantial improvements can be made to organisational performance, in turn reducing support costs. Following the blog, we ran an interactive webinar where one of our Learning Architects discussed how to identify and address skills gaps in your organisation, with the aim of improving the organisational support culture. This webinar was recorded, and you can access this recording here.

2. Replicate User Best Practice

On 6 March we launched our second key theme with a blog posting on how to identify and replicate best practice throughout your user communities. Following the blog, one of our Learning Architects host an interactive exploring the topic in more detail. Access the recording of this webinar here, to learn more about how to measure and prevent skill leakage in your organisation, by deploying a range of informal and social channels and tools.

We also ran a session on 28 March to look at the new On Demand Scheduling service being offered by SAP Education. During this webinar we explained how you can engage SAP Education to schedule open training courses at a time that suits your requirements. You can access the recording of this webinar here.

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      Author's profile photo Former Member
      Former Member


      Trying to find a feedback possibility reg. the webcasts you offer. What's your feedback channel, i.e., for technical problems?

      I attended the first webcast and the quality (technical) was very bad. The webcast kept freezing, I had to restart it a few times, and half way through, crashed again and didn't recover. I was forcd to drop out...



      Author's profile photo Chris Dwyer
      Chris Dwyer
      Blog Post Author

      Hello Andreas,

      I have been speaking with our webinar provider in the background. It is unusual for people to experience the difficulties that you have described, and so the webinar provider has offered to work through the setup with you individually to see what we can do to improve the webinar performance. Are you happy with this approach? If so, please email me directly ( and I will put you in touch with them.