Service Management - Configuring the Integration with SD through RRB

[michael_piehl]

This next lesson will be about one of the touch point with Sales and Distribution.  As you've already begun to notice, there little hooks all over the place that tie the plant maintenance with SD, if you want it to :smile:   Today will be about the credit limit and document creation, if you are using Resource related billing AND you are not using the in-house repair.  I know, this deviates a little from what we've been covering, but if you look at the configuration, you'll see this menu path high up in the chain, and you may be asking, why didn't Mike talk about this?  So here goes.

As I always like to do, here's where you find the path for this in configuration.

Now you can see that all of your service order types are shown, with several other columns. 

Sales Doc Type:  This is the type of SD document that would be generated (if you created a service order not in the in-house repair scenario).  This creates the sales order after the fact in order to allow billing to your customer (or perhaps intercompany entity)

Credit Limit: this is the type credit limiting checking that should happen with this SD document.  Keep in mind, you may have already done the work, so might be too late in many scenarios.  It's why I tend to recommend always starting with the SD document before generating the service order.

Credit Group:  This is related to the credit checking in terms of what credit group should be assigned to this order type.

DIP Profile:  this is the default Dynamic Item Processing Profile that will be assigned to the service order.  Remember, the sales order in a repair scenario will pass this value to your service order, but if you don't start at the sales order,  you will need this in order to run Resource Related billing.

That's all there is to this, but I wanted to cover it and give you my thoughts on it...

If you're interested in great tips and tricks on SAP service management, variant configuration or ABAP development, check out my blog at: http://paperstreetenterprises.com/blog/

There is also a link to some SAP Easy Buttons 😃

Thanks for reading,

Mike

CTO - JaveLLin Solutions, LLC