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Author's profile photo Former Member

Online Communities and Social Media for Business One Users

This is a follow up to my presentation on 19th February 2013 to the SAP Business One User group at SAP UK.

In the presentation, I aimed to show users of the SAP Business One software that you don’t have to be reliant on your SAP partner and can start to develop your own skills and network among other users and professionals online.

Initially we looked at the SAP Community Network (if you are reading this, you are here!) I explained how to set up a profile and to make sure you write a Bio about yourself and set it as visible to others. This will help when getting people to engage with you. We looked at the Business One space on SCN and showed how to ask technical questions, browse and post blogs. Remember, this community works on a recognition system so make sure you “Like” and Star Rate good content you read. Also, give points if someone is good enough to give up her / his time to answer your question for free!

I showed this video of Mark Yolton SVP for Digital, Social and Communities at SAP explaining about SCN and Social

We then moved on the the SAP Business One Customer Portal Which has all the information on your Business One product including documentation, commonly asked questions and more importantly there are hours of online training. It is a great idea to get the training links to your staff and use for your own personal development.

I showed Twitter and explained about the use of Hash Tags. Follow the #SAPB1 tag and cross reference people you follow on SCN with Twitter. We also agreed to keep using the #SAPB1SIG Has Tag for our events. If this happens, we can share what happens in our quarterly meetings with a wider audience and attract more members.

We set up a Linked In Group for B1 users and partners to network, ask questions and cross post from SAP Community Network. We also looked at “Cross Pollination” and Linking In with your Twitter and SCN contacts. We agreed to use this online community to share information about upcoming events.

Google Plus is very useful for Hangouts and also for events. We agreed to set up the next B1 SIG as a Google Plus event so we can share with the wider audience outside the room and get interest from potential new members.

The SAP Idea Place is where you can share your ideas for new functionality in the product for review by SAP. It does work, I have an idea being worked on! We agreed to post ideas here and to share the link with each other on Linked In to increase votes and the chance SAP will action our ideas.

The whole presentation was around getting social, we all work for Business One users and it is easy to only look at what goes on inside your own organisation. There is a world of helpful people out there on various social platforms and it is really useful to get engaged and get more from your SAP software.

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      Author's profile photo Former Member
      Former Member

      Thanks, Tim, for including me in your blog, and more importantly, for sharing best practices to help others engage with our SAP here in SCN, and on Twitter, LinkedIn, on Idea Place, and so on.  This is a nice example of "paying it forward" as you share your expertise and insights and productive behaviors with others so they can benefit as well.


      Author's profile photo Former Member
      Former Member
      Blog Post Author

      Thank you Mark. I think we can all benefit by being Socially Engaged, whatever our role or pay grade. It's a great way to learn and further our skills!

      Author's profile photo Steve Rumsby
      Steve Rumsby

      Thanks Tim - a great summary of all of the various ways we can all be social. I especially like the "cross pollination" suggestion - personally I find when you use several social networks in combination the whole is greater than the sum of the parts. If you do use several networks, try to connect with people on all of them.

      And of course it is worth saying that most of this is relevant to everyone, not just to Business One users.


      Author's profile photo Former Member
      Former Member
      Blog Post Author

      Thanks Steve - Yes this is applicable to anyone not just Business One users, I just wanted to write it up after my presentation. It was surprising how many users did not know about SCN, SAP online training portal and Idea Place!