In any social group, there are people who naturally stand out with their contributions and participation. It is easy to identify these people because they actively contribute to content and conversations in the group. Software can highlight active participants in a group and amplify their presence to group members. SAP Jam does this via a feature called “Recommendations.”
But not every member might be actively participating in every group. Lack of active participation may not always mean that they are not experts in the area.
SAP Jam addresses this situation with a feature called “Featured Members.” Administrators of a group can feature people and explain why they are being featured in the context of the particular group. For example, the administrator of a new hire on-boarding group can feature the on-boarding team to make it easy for new hires to know who the go-to people for various functions such as IT, Facilities and HR are. The administrator of a product group can identify the experts in various product areas.
This is what we have done with the SAP HCM Exchange Jam group, where product experts are identified so that our field colleagues know who the experts are.
I plan to show a few demos and talk about how we are steadily turning people management software into people engagement software at SAP HR Insider in Las Vegas on February 26, 2013. I look forward to seeing those who can make it.
If there is enough interest, I can even demo the SAP HCM Exchange Jam group which played a key role in helping the HCM team from SAP and SuccessFactors be very successful in 2012. Please let me know via a comment.