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Principles upon which the SAP Mentor magic is built.

Collaboratively written years ago and revised in 2014 by the SAP Mentors.

Lead by Example

  • Be humble. Be helpful. Show respect and empathy with everyone.
  • As an SAP Mentor we are expected to be a peer mentor.
    We are not better or worse than anyone else. Help people overcome problems by sharing positive examples.
  • We represent the SAP Mentors and conduct ourselves accordingly.
  • Own the right to be the voice of the community by being more active than most.
  • Surprise us and everyone.


  • It is the spark that ignites the people around us.
  • Share the love.

Constructive in Our Criticisms

  • Criticism should be fact-based and objective – not subjective.
  • Voice criticisms directly to SAP first.
  • We use the private SAP Mentor space to socialize our views. We gain insights and can strengthen our case.
  • SAP gets a chance to react.
  • We owe it to the community to voice publicly afterwards
  • With criticism comes suggestions for practical solutions.

Be Humble

  • No culture of entitlement
    • As an SAP Mentor we are entitled to nothing from SAP – not even a shirt.
    • As an SAP Mentor we are entitled to nothing from anyone who is not SAP.
  • Be aware that Mark Finnern begs, borrows and steals each year just to get complimentary entry to SAPPHIRE, SAP TechEd, d-code, etc.
    These tickets are not a right, they are a gift. And just because we got the gift last year does not mean we will get it next year.
  • Be aware that SAP executives meet with us because they see value and want to – not because they have to.
    Show respect by being there and giving our full attention.
  • We are the voice of the community. Be active to know what it is.


  • Get out and talk to people!
  • Share experiences.
  • Respect opinions of others.
  • Make the whole greater than the sum of the parts.
  • All public SAP Mentor events gain from the inclusion of non SAP Mentors.

Deep Curiosity

  • We go beyond our area of expertise.
  • Explore the large world of SAP, business and technology and make new connections.
  • The interesting stuff is happening at the intersection of different disciplines.
    Let’s play there and cross pollinate.
  • Hang out with folks beyond our comfort zone of expertise, intellect, culture.

Full of Gratitude

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  • Don’t take ourselves too seriously.
  • The level of trust that the SAP Mentors have with each other enables us to jam/experiment, or even fail with SAP.
    SAP Mentors are jamming the SAP culture.
  • Playfulness is not a requirement to become an SAP Mentor, but you have to be OK with other SAP Mentors being playful. As an SAP Mentor you don’t need to be playful, but is support other Mentor’s playfulness.
  • Great example of mostly SAP Mentor driven playfulness were the legendary SCNotties 30 seconds of recognition videos including awards ceremony.
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  1. Susan Keohan


    Thanks for getting this out there.  I am looking forward to the comment thread to see how well SAPMentors are engaging the community, demonstrating the passion, and otherwise living up to the Magic.


  2. Chris Paine

    Especially appreciate the “No Culture of Entitlement” point.

    I hope people hold Mentors to this list and put their hands up when we aren’t doing it.

  3. Andy Silvey

    Good morning Mark and All,

    the list is a work of art, can’t it be considered as the SAP Mentor’s credo ? Along the lines of the Johnson & Johnson credo . But this isn’t just for SAP Mentors is it, these principles apply to everybody, and the world would probably be better place if more would adopt at least some of these principles.

    Here’s a poem written in the 1800’s which compliments the characteristics described above.

    If – Rudyard Kipling (1895)

    All the best,


  4. Prashanth Padmanabhan

    I like it. I am going to follow it. Mentors have brought about very positive change in the HCM area. I have personally used inputs from mentors to influence product decisions in a very positive way. HCM mentors have been a great asset to SAP and SuccessFactors. Luke Marson is even writing a book on SAP and SuccessFactors.

    How about a special session on the current status of SAP SuccessFactors Integration for SAP Mentors. Just a informal conversation to share what is going on. Anyone interested?

    1. Luke Marson

      Thanks for the mention Prashanth. We have tried to be supportive of the “new world order” in HCM and you have been an excellent ambassador with your regular blogs and support for your colleagues – above and beyond the level required for your position at SAP.

      I would be interested in the session and I’m happy to support you in organizing or running this event if needed. Just let me know.

      Best regards,


  5. Chiara Bersano

    Great post and comments, all!

    Mark, a very interesting list of great points – that I have already witnessed being upheld by our great mentors.

    Hey this is my first post from “the other side of the track”. Good things come to those who wait. Sometimes!

  6. Andy Silvey

    Good morning All,

    we can all agree, these principles apply to everybody, and everybody who is in-tune with these principles, if you are interested in further reading in this direction, then, with an open mind, have a read of this guidance written over 100 years ago by Wallace D Wattles. The religious perspective or not, the principles apply to all.

    Best regards,


  7. Mahendran K

    Hi to all SAP Mentor,

    It is very useful for us.I m very interesting to learn SAP BASIS from sap scn site.

    Congratulation for all SAP Mentor!!!



    SAP Basis Consultant..

    1. Irala Damodara reddy

      Dear All Brother &Sister SAP’s

      Appreciate the point ..LEAD by Example not only in Professional life  … more in Personal life and ” ENJOY THE LIFE as a GIFT of GOD” ……..

      Act as Mentor to the Fellow Professionals …. and inculcate values in the YOUNGER generation  to lead their path in RIGHT Direction and LEAD by Example in the generations to come…… SEE THE FRUITS of your Mentor ship….. and FEEL great after achieving the results…

      Live and Let Live Others…..(You Live and help others to Live and Grow….) in SAP profession and help the business community to grow their business with your Valuable SAP Inputs/solutions…..


      With Best Regards


  8. Irala Damodara reddy


    Good article.

    Very useful to grow and become a Mentor, to guide as many as possible  in your life and be useful/helpful  to  co-humans with humanity, than to a Mentor to SAP community.


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