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Hi All,

I am farely new to SCN, but even then i have experienced a strange situation here.

The very reason for which this community was created “Sharing the knowledge” is seems to be lost somewhere.

People seems to be creating discussions for the sake of it, they come back for initial part of the discussions and then they gets disappeared god knows where. 😡

As far as my knowledge goes, SCN is a community created by SAP to help people engaged in SAP assignments, this is the community where people come and share there knowledge, now the keyword here is:

Share the Knowledge 😎

and not

Get Knowledge and Disappear 😡

As per my understanding there are four kinds of people on SCN;

1) People come do a basic research of the issue faced, gain knowledge and go without giving anything back to commuity.

2) People come creates discussions without even doing basic research of the issue faced, gain knowledge and go without giving anything back to commuity.

3) People come creates discussions doing basic research, gain knowledge and gives something back to community.

4) People comes, share there knowledge in the best possible manner, but gets nothing back from community.

Now, basic question here is for which kind of people this community was created, for people of type 1 and 2 or for people of type 3 and 4.

Logically speaking people of type 3 and 4 and they should be encouraged (which SCN team is doing really well) and people of type 1 and 2 should be discouraged atleast for their very basic queries (which is the responsibility of all contributing members and equally SCN admin team).

For encouraging contributing members of community SCN has come up with many programs like “Member of the month”(New Feature – Member of the Month), “Reputation Program“(SCN Reputation Program Overview) to name a few, but all these programs can only fetch desired results, when all the right answers are marked as correct or helpful answers and in turn awards points to members who have spent their time and energy and also shared their knowledge by giving correct answers.

If that would not happen, then even after taking so many initiatives and taking so much pain in making SCN a community worth its name would all be in vain.

There is something needs to be done in terms of spreading awareness about the soul of SCN (knowledge sharing), to make everybody in the community realize what this community is all about, and to make that happen every responsible member of the community SCN is required to shoulder the responsibity of this including SCN admin team and moderators.

Members who are devoting their time and energy and making SCN a success (contributing members) should not feel cheated at the end, whenever they raise any query, they should also recieve back from the community.

When all’s said and done, I believe SCN should be known to the world as a community where knowledge meets knowledge and in turn gets doubled. 🙂

Regards

Sourabh Jain

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6 Comments

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  1. Steve Rumsby

    I would describe “type 3” as:

    • People come do a basic research of the issue faced, gain knowledge and gives something back to community.

    I suspect that’s what you meant, actually! The key thing is giving. You don’t build a community without giving.

    And you are right, there are a lot of people that give back, but also a lot that don’t. Devising systems to encourage giving back is hard, though. The current reputation system is good, but as you say without people “liking” and marking answers as helpful or correct it doesn’t work. How do we encourage people to do that?

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    1. Sourabh Jain Post author

      Hi Steve,

      Yes i meant as per your comment for type 3.

      Making people aware of the benefits of contributing to community either by sending mailers or by some other means.

      Other contributing members can play there part by not going into too much details of the things, unless required and specifically asked.

      Direct people towards SAP help or other similar sites for basic queries.

      and things like that, there can be so many ways of doing this, what do you and other SCN members think of it?

      Rgds

      Sourabh

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      1. Steve Rumsby

        Certainly encouraging people to help themselves by, for example, directing them to SAP help or other SCN blogs/wikis/forum posts is a good thing. Only giving basic answers I’m not so sure about. One of the things SCN is supposed to be is a searchable repository of help and advice. I have certainly found answers to problems in forum posts from many years ago. Finding only half-answers would be very frustrating.

        I think one problem SCN has is that it has grown quite quickly. Different people have different expectations both of how they should behave in the community and of how others should behave, and possibly of whether or not this is a community in the first place! Small communities are easy (ish) to make work. Larger ones are not. Remember there are over 2 million people here now, from across the world and from many different cultures. Working together isn’t easy, and there are no simple solutions.

        I know people in SCN management are thinking about these issues. I’d love, sometime, to know what they’re planning. In the meantime, I think the best we can do is carry on doing things “properly” and hope that others pick up the habit.

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  2. G Lakshmipathi

    to make that happen every responsible member of the community SCN is required to shoulder the responsibity of this including SCN admin team and moderators

    On your above comments, to encourage all users, SCN is already doing its best by giving various kinds of recognitions to top contributors.  I feel,  every member should feel their responsibility and try to contribute regularly and it should not come with some force. 

    Since you also have mentioned about Moderators and I am also a Moderator, I must say that it is very difficult to do such encouragements regularly as the quantum of threads being posted in the area where I moderate is huge and moderating couple of those forums itself is a big challenge for me.  I should do justice for being a Moderator and I am happy that I am fully and rightly delivering it 🙂

    G. Lakshmipathi

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    1. Sourabh Jain Post author

      Hi Lakshmipati,

      I can’t be agree more on SCN’s effort to encourage all of its members to contribute towards community, but i still feel there is a gap somewhere.

      For example, in my organization there are people who knows about SCN, but about all the benefits of contributing is still not known.

      So there are certain steps, which are required to be taken by SCN admin team in this, like sending some kind of mailers to its members, which describes about benefits and things like that.

      I would also like to hear from other conributing members and SCN admin team, what they think of this.

      Whether i am thinking on the right path or this is only my feeling, rest of the members don’t have same feeling.

      Rgds

      Sourabh

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      1. G Lakshmipathi

        I can’t be agree more on SCN’s effort to encourage all of its members to contribute towards community,

        Just guide them to go through this

        SCN Reputation Program Overview

        Not sure, what else you expect from SCN.  May be you can post your ideas if any, in Idea Place so that SCN will take initiative to improve their service.

        G. Lakshmipathi

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