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  • The first if trough ITSM access to Incident Management workcenter and click con “Solution Manager Reporting”
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  • Once, on Reporting, on the second tab you can run the reporting option, the report that we need is named “Solution Specific Reporting”
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    The default option on that report is filter the operation by solution name, to make a successful test, delete it to display all message independent of they transition type

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  • Now we get trough HTML-GUI the message reporting, that you can manage as well as crm_dno_monitor
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  • How we can acces to that tolos from sapgui ? just open web system properties, on botton-right  side.
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  • We get REPORT name:                 RDSWP_REP_SERV_DESK

  • Just run trough transaction se38, the report “RDSWP_REP_SERV_DESK”, and also like before delete the default value for solution name
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  • Execute and now we can acces to the sae functionality to old  crm_dno_monitor, variant, layout, and most important the ABAP debugger to find som problems
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  • On my test system i don’t got SLFN transaction type, bu ti seam that in the same tool we can see both transation types
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    hope that can help anyone 😉 some people are more happy working trought sapgui thant web

    Regards,

    Luis

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