Welcome to “SAP Coffee Break with Game-Changers Radio” blog on SCN. I’m Bonnie D. Graham, creator, producer and host of our weekly live thought leader talk radio series. To end 2012 in grand style and to celebrate our first full year on the air, I interviewed a total of 29 thought leaders [yes!] in a two-part “2013 Predictions” special that aired live on Dec. 19 and Dec. 26. Listen on-demand at your leisure to their words of wisdom here and here.
Here’s the show description:
What’s on your holiday business wish list this year? If it’s a crystal ball to help you predict what 2013 will bring for your company, we’ve got the next best thing. Today and next week, more than two dozen thought leaders from this year’s Coffee Break with Game-Changers and In the Cloud with Game-Changers programs will gather to gaze into the SAP Game-Changers Radio crystal ball. Their gift to you: a grab-bag of insights into the technologies, strategies, people and trends that can help you grow and compete better next year and beyond.
Pour a cup of Joe, Earl, OJ or Dom, and join us at the game-changers’ table for smart business talk and good cheer on Game-Changers 2013 Predictions – Part 1 and Part 2. Can you match the guests’ photos with their names below?
Emily Jasper is currently a secret agent and writer with The Starr Conspiracy, a full-service marketing agency for companies in specialized market segments. She specializes on campaign and content development for niche clients. Previously, she worked with PDI Ninth House, a global leadership solutions company, as the Global Channels and Alliances Marketing Manager, in addition to her roles in marketing and business development. A two-time recipient of ForbesWoman’s Top 100 Websites for Women, Emily currently blogs at her own site, “From the Gen Y Perspective,” as well as at Forbes online. She specializes in generational issues, women in business, and marketing topics. In addition to writing, Emily speaks on topics related to women in business, most recently with Dow Chemical’s “The Future We Create” virtual conference and Duke University’s Smart Women Securities seminar series.
William “Bill” Newman, Managing Principal and Co-founder of Newport Consulting Group, is an author, professional speaker, writer and consultant with over 25 years of experience in strategy and IT planning across multiple industry sectors. A Certified Management Consultant since 1995, he has led consulting practices at Booz & Company, DMR Consulting, KPMG BearingPoint, and Grant Thornton. His strategy work with high growth companies – software start-ups, services firms, associations and green techs – has made him a leader in developing mindshare and market share in North America, Europe and globally. Bill was a national board member of the Institute of Management Consultants (IMC USA), and now serves on the Michigan Association of Certified Public Accountants (MACPA) Management Consulting Taskforce and the McKinsey Quarterly Executive Panel. He is a recognized SAP BusinessObjects Influencer by the Americas SAP User Group (ASUG) in EPM, GRC, Sustainability and mobile computing.
Anneke Seley is CEO and founder of Reality Works Group (formerly Phone Works), a global sales-strategy, implementation-services, and content-development firm that delivers revenue results in the new Sales 2.0 reality. Her expertise in phone/online/social-media selling has helped over 450 clients increase revenue at decreased cost using Sales 2.0 practices: measurable, predictable, scalable selling combined with better engagement and customer relationships. Anneke is co-author of “Sales 2.0: Improve Business Results Using Innovative Sales Practices and Technology”. She began her career as the 12th employee at Oracle and designed their now multibillion-dollar global inside-sales organization. She received the American Association of Inside Sales Professionals (AA-ISP) 2011 Lifetime Achievement Award. In 2012 she was named one of AA-ISP’s Top 25 Most Influential Inside Sales Professionals and one of Sales Lead Management Association (SLMA) Twenty Women to Watch in Sales Lead Management.
Bob Nicols, AXIOM Sales Force Development CEO, has 34 years of experience in sales, sales management, executive management and sales force development. He founded Burton Training Group, now AXIOM Sales Force Development, in 1990 after being a top and highly recognized performer in sales, sales management and executive positions in the technology sector. He has managed and mentored thousands of sales people, sales managers and senior managers and been responsible for hundreds of millions of dollars in sales. For more than 21 years, he has developed and delivered sales programs that have become the standard for many Fortune 100 companies including AT&T, BellSouth, Disney Enterprises, Alltel, Verizon and ESPN. AXIOM programs have been implemented in over 30 countries. Bob is the developer of AXIOM’s “Selling Sciences ProgramTM” and co-author of the “Selling Sciences” CD series.
Sven Denecken is Vice President Strategy and Head of Co-Innovation Cloud/OnDemand Solutions at SAP. In this role, he is assessing customer and market requirements, defining the Co-Innovation approach to new developments with customers and partners, and supporting SAP´s OnDemand and Cloud strategy. Sven’s experience working with customers since 1990, and network to SAP´s field organization and partners, allows him to bring client issues and challenges directly into the solution development process, assuring that the next generation software solutions address customer requirements and help customers gain competitive advantage. Collaborating with market constituents and SAP´s Cloud / OnDemand organization, he and his team facilitate and enable sustainable relationships between SAP, customers, industries, as well as partners. His key expertise areas are ERP, CRM and HR as Cloud / OnDemand offering – as well as key aspects of platform and infrastructure as a service.
Roy Illsley, Principal Analyst at Ovum, has over 23 years of IT experience, working for a variety of consultancy and end-user companies with experience in the defence, utilities, automotive, retail, and Fast Moving Consumer Goods (FMCG) industries. He works in the Infrastructure Software team and is recognized as Ovum’s expert on Virtualisation and Infrastructure Management. Since joining Ovum in 2006, he has worked on major report projects including Document Collaboration, IT Governance, SOA Platforms, IT Strategy and Architecture, and was report captain for the IT Virtualisation, Desktop virtualization, Systems Management, and Infrastructure Management. He is the lead analyst in delivering Virtualisation and Cloud Computing Master Classes. Roy is a Member of the Institute of Engineering Technology (MIET) holding the registered status of a Chartered Engineer (CEng).
Cindi Howson is the founder of BI Scorecard® (www.biscorecard.com), a resource for in-depth BI product reviews, based on exclusive hands-on testing. She has been advising clients on BI tool strategies and selections for more than 20 years, and first began working with BusinessObjects in 1994. Cindi is the author of “Successful Business Intelligence: Secrets to Making BI a Killer App” and “Business Objects XI: The Complete Reference”. Prior to founding BI Scorecard, Cindi was a manager at Deloitte & Touche and a BI standards leader for a Fortune 500 company. She is a TDWI (The Data Warehousing Institute) faculty member, a contributing expert to Information Week, and has been quoted in the Wall Street Journal, Irish Times, Forbes, and Business Week.
Tom Suder is President and Founder of the advanced mobility solutions company Mobile Government Solutions, known as Mobilegov, which he launched in July 2011. Tom also serves as a strategic advisor for the University of Central Florida’s Institute for Simulation & Training (IS&T), representing the university’s interests in Washington, D.C. He is responsible for establishing academic agreements and grants between UCF and the government for research and development into the policies, procedures and best practices required for the successful federal implementation of mobile technology. Tom earned the “2011 Rising Star Award,” co-sponsored by Federal IT industry publications Federal Computer Week (FCW), Government Computer News (GCN) and Washington Technology, honoring individuals in the public and private sectors who have made an early and substantive mark in the government IT community. Tom writes for AOL Government and serves on the publication’s Editorial Advisory Council.
Jesús Hoyos is a CRM industry analyst, advisor, speaker, influencer, consultant and blogger for the Latin American region (JesusHoyos.com, LLC). Jesús started his CRM career as consultant in 1990 at Data Code, now SemaTree, a CRM software vendor. He is Partner and co-founder of Solvis Consulting, a consulting firm that specializes in providing services in the execution of Customer Relationship Management strategies. At Solvis, he has worked with high profile international companies in Canada, United States and Latin America executing CRM strategies and implementing many business solutions. Before founding Solvis, he was the Regional Domain Partner for Customer Management Solutions in Latin America for Cambridge Technology Partners. Jesús is also co-founder of Customers Forever, LLC, a company dedicated to promote CRM in Latin America, and co-founder of the Social Media Club Mexico City.
Bill Tallent, CEO of Mercury Intermedia, has been applying cutting edge technology since college in 1962. In 1980, after two decades at a large Fortune 500 company, he began creating and operating small businesses. With a career that spans mainframe computers, mini-computers, personal computers and the Internet, Bill believes “mobile computing is larger than all three preceding computing classes”. He notes, “These days, I’m having a great time working with a bunch of very smart younger guys, watching them create astonishing products while contributing my years of experience on the business side. I’m having the time of my life innovating in this spectacular new field of mobile.” The staff at Mercury Intermedia calls Bill their ’70-year-old teenager’.
Christine B. Whittemore is Chief Simplifier of Simple Marketing Now LLC, an inbound marketing strategy consultancy helping organizations get found online using social media and content marketing. An active social media enthusiast, Christine established her marketing blog, Flooring The Consumer, about the retail experience and marketing to women in June 2006. It is listed in the AdAge Power 150 and the BuyerZone Top 20 Business Marketing Blogs. She publishes the Content Talks Business Blog, online marketing advice and best practices – SEGMENT 4: http://simplemarketingnow.com/content-talks-business-blog/. She presented on lead generation with social media at the MarketingProfs B2B Forum 2011 and on content curation at Info360 2012. Christine serves on the Columbia Business School’s Alumni Club of New York Board of Directors as Co-President and is a member of the Surfaces Education Advisory Council. Marketing blog: http://simplemarketingnow.com/blog/flooring-the-consumer.
Rob Harles, Global Head of Social Media for Bloomberg LP, is responsible for developing and managing Bloomberg’s social media efforts and initiatives across the globe. He joined Bloomberg in September 2010 from Sears Holdings, where he was Vice President of Social Media. There, he was responsible for building Sears’ social media strategy, including creating the MySears community which now has over 1M registered members, making it one of the largest retail communities in the world. Previously, Rob was SVP and member of the Senior Operating Team for comScore Networks, in charge of the Retail, Travel and Technology client services practice. He began his career as a consultant in the Chicago office of McKinsey & Co.
Barry Trailer is a managing partner and co-founder of CSO Insights, a sales effectiveness research and benchmarking firm. In addition to more than thirty years of professional selling experience, Barry has been president of Miller-Heiman, a respected sales training firm, and Goldmine, a well-known CRM application. Barry has conducted seminars with hundreds of companies, including HP, Sun Microsystems, Oracle, and Hitachi Data Systems. He has been a keynote speaker at dozens of sales events presenting Sales Mastery. In addition, Barry has been a regular contributor to CRM magazine, CustomerThink.com and, has been twice published in the Harvard Business Review. With Jim Dickie, he co-authored, The Sales & Marketing Excellence Challenge, and is author of the novel Sales Mastery.
Stuart Ravens, Ovum, Principal Analyst, Energy & Sustainability Technology, has worked in Ovum’s commercial verticals team since May 2008, and is responsible for the utilities workstream. He collaborates closely with analysts within Datamonitor’s Energy & Sustainability business unit as well as horizontal analysts within the wider Ovum group, to provide both vendor and utility clients with superior technology analysis. Recent research projects include Optimizing Customer Engagement in Smart Meter Deployments; Profiting from Smart Meter Communications Networks; Great Britain Smart Meter Infrastructure: Analysis of Potential Architectures; BI and Analytics: Making the Smart Utility Intelligent; Customer Satisfaction, Smart Meters and the Utility Billing Process; Billing Presentment and the Changing Utility Billing Landscape; Smart Meters Create a Huge Opportunity for Data Services in Utilities; Trends to Watch in Utilities Technology 2011.
Russ LeFevre is Vice President, Industry Marketing for SAP, managing a team responsible for global go-to-market strategy and marketing program content for multiple industries, spanning public sector, education, defense, healthcare, oil and gas, utilities and mining. Russ has over 24 years of business development, strategy, marketing, sales and management experience with information technology providers, from entrepreneurial start-ups to established, large companies. Prior to SAP, he worked at PeopleSoft, J.D. Edwards, and H.T.E.. He began his career working for the U.S. federal government and formerly held a Top Secret Clearance. A frequent speaker on government policy, management and technology issues, he has contributed to industry, analyst and media organizations, including IQPC, Ecole Polytechnique Federale de Lausanne, the JFK School of Government at Harvard University, Gartner, IDC, Federation of Tax Administrators, Federal Computer Week, and Public CIO.
R “Ray” Wang is a Principal Analyst and CEO at Constellation Research Group. He previously was a founding partner and research analyst for enterprise strategy at Altimeter Group and the author of the popular enterprise software blog, “A Software Insider’s Point of View”. With viewership in the millions of page views a year, Ray’s blog provides insight into how disruptive technologies and new business models impact the enterprise. Ray’s background in emerging business and technology trends, enterprise apps strategy, technology selection, and contract negotiations provides his clients and readers with the bridge between business leadership and technology adoption.
Alan Lepofsky is Vice President and Principal Analyst at Constellation Research, Inc. As a lead analyst on Constellation’s research theme, The Future of Work, Alan focuses on how enterprise collaboration software/social business software can help people Get Work Done. Since 1993, he has been designing, marketing and helping customers deploy software solutions that enable people to connect with their peers and openly share information. Prior to joining Constellation, Alan spent 3 years as Director of Marketing at Socialtext, helping prospects and customers understand how social software can be used to improve core business processes. Before that, he spent 14 years in a variety of roles at IBM/Lotus, ranging from product management in the Lotus brand to supporting the IBM Business Partner ecosystem. He’s an active blogger and speaker in the “Enterprise 2.0/Social Business” community, where he shares his thoughts on the business benefits of open communication and collaboration.
Mico Yuk is an SAP Mentor/BI Influencer and Director of Sales and Business Development at Benchmarkers Business Intelligence, a company she co-founded to represent the consulting and services side of EverythingXcelsius.com (“Xcelsius Gurus” network), which she founded in 2008. A computer engineer by degree, Mico has been designing and implementing enterprise dashboards for major corporate clients since 2006 and is considered one of the world’s top Xcelsius dashboard developers. She has implemented executive dashboards for SAP BusinessObjects Global Services clients including Allstate, Pfizer, Aviva Canada, McKesson, Ryder Logistics, Digicel Jamaica, Qatar Gas, St. Jude Medical, Walgreens, Chiquita, US Airforce, SAP Global Marketing, Amtrak, BOA, and Schering Plough. Mico was named as one of the Top 50 Analytics Bloggers to follow by SAP. She hosted the Xcelsius Gurus Reception at the 2010 & 2011 ASUG/SAP BusinessObjects User Conference in Orlando, FL. Visit micoyuk.com.
Michael Krigsman is CEO of Asuret, Inc., a consulting company dedicated to reducing technology implementation failures. A recognized authority on the causes and prevention of IT failures, he is considered an enterprise software industry influencer and is frequently quoted in the press on IT project and related CIO issues. Previously, Michael was CEO of Cambridge Publications and has been involved with hundreds of software development projects for small startups to Fortune 500 organizations. He serves on the Board of the America’s Cup Hall of Fame and the Herreshoff Marine Museum in Bristol, RI.
Carl Snyder is a Senior Industry Principal in the Financial Services division for SAP in North America. His focus in on retail banking solutions – including core banking and the customer experience. His role is to provide retail banking subject matter expertise to the sales team, marketing department and the product organization. Carl came to SAP in 2009 with more than 22 years in the banking industry. Most recently, he was the President of the Zions Internet Bank at Zions Bank. Previously, he was the EVP and Director of Retail Bank Operations for Zions Bancorporation. Tom’s banking career has been focused in the retail banking space, with experience in driving branch and bank profitability by implementing efficiency programs, retail pricing strategies and sales initiatives. He is also an Adjunct Professor of Business Strategy and Operations Management at the University of Utah.
Esteban Kolsky is the Principal and Founder of ThinkJar, an advisory and research think-tank focused on customer strategies. Esteban has spent over 22 years in customer service and CRM consulting, research, and advisory services. During his eight years at Gartner, he coined the terms for EFM (enterprise feedback management) and CIH (customer interaction hub). Esteban also researched and wrote on the social networking topics that led to today’s revolution, and assisted Fortune 500 and Global 2,000 organizations in CRM deployments. He now advises vendors and organizations how to extend customer interactions from the CRM niche to the entire organization to become Social Businesses.
Parveen P. Gupta, LLB, MBA, Ph.D., is the Professor and Department Chair of Accounting at Lehigh University in Bethlehem, PA. He has more than 25 years of experience as a researcher, speaker, and an advisor on Governance, Risk, Controls and Compliance. He is a former U.S. Securities and Exchange Commission Academic Accounting Fellow (2006-07) with contributions to various Sarbanes-Oxley related projects. He currently teaches a national award-winning course on Governance, Risk and Controls. His numerous research articles have been published in leading journals and monographs in related areas. His advisory experience includes working with clients in manufacturing, biotechnology, financial services, energy, and public accounting industries. In 2000 and 2003, Dr. Gupta was recognized by his graduate students as the Outstanding MBA Professor of the Year. During 2005 he received the American Accounting Association’s prestigious “Innovation in Accounting Education” award.
Sina Moatamed is the Principal Consultant for Unified Clouds, where he helps mid-sized and large enterprises with their cloud computing efforts. In his previous role as CIO of a mid-sized manufacturing company, Sina restructured all IT infrastructures to the cloud through the use of Software, Platform and Infrastructure as a Service offerings , transforming the IT department from traditional IT delivery to an agile service-focused partner of the business. In 2010 he received the Managing Automation Progressive Manufacturing 100 award and in 2011, the CIO 100 award for executing business strategies with agility by leveraging cloud services. Sina wrote the blog series, “Building a Cloud Ecosystem,” describing strategies for engaging cloud services. He has appeared as a panelist at Bloomberg, SAP, and Inc. Magazine conferences.
Ella Morgulis works on solution management team for Duet Enterprise software developed jointly by SAP and Microsoft. She engages with customers , partners and sales force to help close deals and successfully implement solutions built on Duet Enterprise platform. She also works on marketing materials and social media marketing, publishing blogs on SAP SCN pages. Prior to earning her MBA degree, Ella worked in various technical roles at a various startups in Silicon Valley, and as a project manager at Autodesk. She holds a civil engineering degree from the Moscow Railroad University and MBA from Haas School of Business at UC Berkeley. Ella manages http://scn.sap.com/community/duet-enterprise, and manages the Facebook Duet Enterprise page and YouTube SAPDuetEnterprise channel.
Mariano Kristensen, a Technology Manager at SAP AG in Europe, co-founded the Customer Advisory Office for the EMEA Region at SAP, where he was responsible for the implementation of new strategic products for customers. Working with IT managers and CIOs, Mariano develops strategies for turning future technological innovations into profitable solutions. Earlier in his career, Mariano joined Swedish Ericsson in 1997 where he held various positions in the area of IT and headed a team of enterprise architects at L.M. Ericsson. In 2004 Mariano started his career at SAP Denmark as Principal Consultant in the area of NetWeaver. Shortly after, his international profile resulted in many international assignments for leading European companies all over EMEA. Today, based in Copenhagen, he is working for the Global Business Development in Database & Technology Group, helping customers understand the value of and creating roadmaps for the adoption of Database & Technology Solutions.
Jen McClure is the senior director of social media strategy for Thomson Reuters, the world’s leading source of intelligent information for businesses and professionals in the financial, legal, tax and accounting, healthcare and science and media markets, powered by the world’s most trusted news organization. She also serves as president of the board of directors of the Society for New Communications Research, a nonprofit research and education foundation that focuses on the latest developments in media and communications. A communications professional with over 25 years in media and communications, Jen’s career includes journalism, market and media research, media relations, PR, strategic communications and publishing.
Dr. Volker G. Hildebrand, Vice President for CRM Solutions at SAP, has two decades of experience as a CRM expert, researcher, author, professor, and software industry professional. With a doctorate in business economics, an MBA from the University of Mannheim, and a degree in business and technology from the University of Stuttgart, he has been an instructor and pioneering researcher on how to optimize the relationship between a customer and its suppliers. He has served as a CRM consultant for large international companies and held SAP leadership positions in sales, marketing, and product management for CRM and e-commerce applications. Volker is the author of several books and over 100 articles on CRM. Database Marketing & Computer Aided Selling was published in 1993. His articles have appeared in the German edition of the Harvard Business Review, absatzwirtschaft (Germany’s leading sales and marketing journal), the CRM Project, HMD, Marketing ZFP, and SAP Insider journals.
Mark Johnson is President and CEO of Loyalty 360. He is committed to bringing loyalty to the forefront as a critical marketing strategy by creating an unbiased, market-driven clearinghouse and think tank through with which users and loyalty providers can interact and collaborate. Mark is driven to give members the expert insight and guidance they need to develop strategies and implement programs that effectively engage their customers and employees and build stronger relationships with them. He has significant experience in selling, designing and administering prepaid, loyalty/CRM programs, as well as data-driven marketing communication programs. He received his start in loyalty program design while at Fifth Third Bank in Cincinnati, OH where he developed the bank’s open (merchant-based gift card) and closed (MasterCard) system stored value programs (Premiere Issue).
Barbara Schaedler is Interim Head of Global Communications at SAP.