Many businesses have a mobile vision but they are in search of solutions that will empower them to execute against their strategy. They are looking for solutions that will give them ‘the best bang for their buck’ or in business terms, the best return on their investment. With multiple mobile solutions on the market, the task of finding the best solution, or set of solutions, is like finding a needle in a haystack. Fret not because I have a handy outline that you can use to guide your search. I call it ‘The 5 Parts of an Enterprise-Grade Mobile Infrastructure’.
There are 5 pieces that make up an enterprise-grade mobile environment and I will explain each part in this 5 part blog series. The first piece of the enterprise-grade mobile infrastructure puzzle is mobile apps.
Mobile applications are the obvious layer of a mobile infrastructure. They are, or should be, directly connected to the objectives of the business. For example, a sales manager with the objective to increase sales and decrease the amount of time processing orders could use a mobile sales app that aligns with the existing sales process and applications.
Business to employee (B2E) mobile solutions are not limited to line of business apps, they can also include industry apps, and analytics apps. Furthermore, mobile apps are not limited to B2E solutions. Mobile apps can also include partner-facing apps and customer-facing apps. These applications address your businesses external stakeholders and provide opportunity to your business to gain a competitive edge in the way it builds relationships with suppliers and end users.
An inspirational example of a mobile app that connects many stakeholders is that from Dutch Bangla Bank Limited (DBBL), a private commercial bank in Bangladesh that serves a customer base of 2.3 million retail and corporate customers. It is important to note that 87% of Bangladesh’s population is unbanked, meaning that they do not have a bank account, and 55% of the population uses a mobile device. With this opportunity, DBBL set out to create a solution where customers in rural Bangladesh could manage money using their mobile phones to deposit and withdraw money as well as perform other financial transactions. In addition to making banking more convenient for customers, this approach also offered a low-cost transaction methodology for DBBL.
To hear the entire story, watch the DBBL customer testimonial video by clicking on the image below.
Using the information provided about the types of mobile apps, end users and the Dutch Bangla Bank example, you can begin to evaluate where mobile apps could benefit your organization. To gather ideas about the types of mobile apps that are available today, learn about the SAP Store and scroll through over 200 solutions that could be the right fit for your business.
This concludes part 1 of the 5 pieces that make up the enterprise-grade mobile infrastructure. Stay tuned!