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Author's profile photo John Morton

Troubleshooting tips for Loadrunner

This is the kind of information we also require if you need to open a XX-PART-HPS-LOR Support Message with SAP


–  Check the Loadrunner version and if there are any patches installed on it ?
What is the operating system and service pack level ?


–  Are you able to reproduce the issue when logged on as an Administrator ?


–  Is there any antivirus software installed on the machine ?
Can you check the problem status with the antivirus or any other load generating software disabled ?


–  Verify that Hyperthreading is not enabled from system BIOS ?
(LoadRunner does not support Hyperthreading)


–  If the issue is script related you should replay the script with all three extended log options selected from Run Time Settings -> Log.
After replaying the script select (File -> Zip Operations -> Export to Zip File) and collect the resulting zip file.

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