Solution Manager 7.1 Mobile Apps - Setup and Troub...

WARNING

Below precedure was valid for Solman 7.1 SP06. After this version this blog is no more relevant to solve such problems. Please open an OSS message to SAP if you get any similar errors.

Me and SAP also noticed that the errors and solutions presented in Troubleshooting section are also used as a reference to SAP OSS Messages.

According to SAP, solutions are no more valid and may harm your systems.

Regards

Valid only for Solution Manager 7.1 SP06 or Below

We Setup our Solman 7.1 SP6 in our Demo Lab and started to integrate all internal systems with Solman to monitor them and make demo for customers.

I promised the team to show the mobile applications coming with this new Solman 7.1 and spent half of day to collect infos and tips to make the mobile applications run.

Following are the Steps to Confiure the Applications and Results you'll get at the end.

I also added a Wish List for future to the developers.

Setup

STEP-1)Required Components, Versions and SP Levels

SAP Solution Manager 7.1 SP06 or higher

SAP NetWeaver Gateway 2.0 SP04
SAP NetWeaver Gateway 2.0 SP04 Add-On IW_BEP

STEP-2)Activate Services during System Preparation Settings

STEP-3)Implement SAP Notes for Mobile Apps (Implement only the ones with "Can be Implemented" status)

Note 1786290 available for the issue with System Alias.

Note 1766755 - The selection of a technical system is lost in mobile app

Note 1799062 - System Monitoring Mobile app Refresh does not work

STEP-4)Add some Configurations for GW Services

Goto SPRO > SAP Solution Manager Implementation Guide > SAP Csutomizing Implementation Guide > SAP NetWeaver > Gateway > OData Channel > Configuration > Connection Settings > SAP NetWeaver Gateway to SAP System > Manage SAP System Aliases

Goto SPRO > SAP Solution Manager Implementation Guide > SAP Csutomizing Implementation Guide > SAP NetWeaver > Gateway > OData Channel Development with IW_BEP > Assign SAP System Aliases to OData Services

STEP-5)Modify OData Service Entry to DISABLE Cross-Site Request Forgery Protection

Goto SICF > Display all services > default_host > sap > opu > odata (Double-click)

Open GUI configuration by clicking the "GUI Configuration" button on "Service Data" TAB (See above image)

Add the following parameter:

PARAMETER: ~CHECK_CSRF_TOKEN

VALUE: 0

Save the odata node.

STEP-6)Download and Install Solution Manager Mobile Apps on your device

SAP Solution Manager 7.1 iPad Applications

SAP IT Change Approval by SAP AG

https://itunes.apple.com/tr/app/sap-it-change-approval/id574040225?mt=8

SAP System Monitoring by SAP AG

https://itunes.apple.com/tr/app/sap-system-monitoring/id570999366?mt=8

SAP IT Incident Management by SAP AG

https://itunes.apple.com/tr/app/sap-it-incident-management/id574095011?mt=8

SAP User Experience Monitor by SAP AG

https://itunes.apple.com/tr/app/sap-user-experience-monitor/id570821307?mt=8

SAP Solution Manager 7.1 Android Applications

SAP System Monitoring

https://play.google.com/store/apps/details?id=com.sap.techmon.application

SAP User Experience Monitor

https://play.google.com/store/apps/details?id=com.sap.solman.eem

STEP-7)Configure the Applications

Below is the configuration for System Monitoring iPad Application (Tested with iPad 2 and iOS 6.0.1).

To configure the application, click the Setting button on right-top corner.

There, you'll see 2 important links.

Logon Settings
About

a) Logon Settings

Fill the settings with the following guidance:

User Name: <Your Solman user name you use while logging with SAPGUI>

Password: <Your Solman Password>

Server Name: <Your Solman IP or FQDN. Mobile Device must be able to resolve this address>

Server Port: <Your HTTP of Solman. Check via SMICM > Services)

b) About

This page gives you important information about the usage of application.

STEP-8) Add to Favorites

You can add your favorite systems to "My Systems" by clicking the system continuously as described in the About section.