Service Management – Configuring the Repair Sales Order
Well, since we last talked about the repair procedure, the next most logical topic is the Repair Sales Order. Without this, the repair procedure is pretty much worthless. Much of what I talk about in this post will be pretty standard stuff for any SD person, but bear with me. Remember that Service is 1/2 SD, 1/2 PM. So there may be some of this that seems elementary, but trust me, there’s usually at least a tidbit that you didn’t know.
Now, to start with the most important piece. the order type. SAP provides 2 standard out of the box orders. RA & RAS. You typically use RA if you aren’t tracking the item that you are repairing. It tends to be more generic in my opinion, which is why I encourage the RAS. This gives you the service materials/servicable material combination that I personally feel gives you the most power in the process. But be smart, don’t use the RAS if it doesn’t fit. Being the purest, I’ll strongly recommend that you copy the RAS to a “ZRAS” or something equivalent, this way you can make changes and still have the original to look back at.
This is the path in configuration that you’ll need to visit. there are a bunch of other options, but it’s unlikely you’ll need most of them. Typically, you go into define Sales Document Types, copy the RAS, and voila, you’re ready to go (to the next step that is. ha ha ha).
Select the RAS order type.
Now you’ll notice this is a long screen. In general, there is very little you will need to change on this screen, but I’ll give you a couple things that I always do.
1. Check your number range. Be sure you’re using something other than your standard sales order number range. Trust me, you’ll want to see at a glance that it’s different than a regular sales order.
2. Add a billing block. Because Repairs processing is Order related billing, this means if you’re not careful, you could be billing before you ever see the customer equipment. Placing a billing block makes that impossible until someone manually removes it when they are ready to bill
That’s really about it. (double check the transaction variant, just because the one that comes with SAP is often not existing, so you need to delete this.).
While you can adjust the invoice type and the delivery type, it really doesn’t buy you much. You use both inbound and outbound deliveries, so you’ll always need to enter your delivery type anyway.
Next time, I’ll go into more of the meat… the item categories. That’s where the real work happen 🙂
If you’re interested in great tips and tricks on SAP service management, variant configuration or production planning, check out my blog at: http://paperstreetenterprises.com/blog/
There is also a link to some SAP Easy Buttons =)
Thanks for reading,
CTO – JaveLLin Solutions, LLC