We have recently completed a project where we trained 70+ administrators to create their own scorecards and metric sets. This was a great achievement but we weren’t prepared for the amount of hand-holding that came with the exercise!
I thought it might be:-
- A corrupt Metric Set (So I deleted the Metric Set and recreated it ….had the same issue when trying to change the data entry user.
- A corrupt Metric (So I deleted the Metric Set, removed the Metric from Entry&Approval Set Defaults, deleted the Metric in the BI Connector and recreated the Metric in the BI Connector and the Metric Set in Entry and Approval – still didn’t work!)
The solution was staring me right in the face!! The Metric Set name was “C56 RatioEHP’sPop(ACT)” – it had an invalid character!!! As soon as I changed the Metric Set name I was able to change the Data Capturer/Approver!
I thought it was important to share this…you might come across a similar issue and as small as this is…it might take a while for you to realise what the problem is!