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Author's profile photo Former Member

HELP!!! I can’t change the Data Capturer/Approver in Entry&Approval!

We have recently completed a project where we trained 70+ administrators to create their own scorecards and metric sets. This was a great achievement but we weren’t prepared for the amount of hand-holding that came with the exercise!

I received a call from a user stating that he is unable to change the Data Capturer or Data Approver on a Metric Set he had created. He was experiencing the error below.Entry and Approval_error.JPG

I thought it might be:-

  • A corrupt Metric Set (So I deleted the Metric Set and recreated it ….had the same issue when trying to change the data entry user.
  • A corrupt Metric (So I deleted the Metric Set, removed the Metric from Entry&Approval Set Defaults, deleted the Metric in the BI Connector and recreated the Metric in the BI Connector and the Metric Set in Entry and Approval – still didn’t work!)

So everything I tried didn’t seem to work and I was no ready to pull my hair out! /wp-content/uploads/2013/01/hair_pulling_171609.jpg

The solution was staring me right in the face!! The Metric Set name was “C56 RatioEHP’sPop(ACT)” – it had an invalid character!!! As soon as I changed the Metric Set name I was able to change the Data Capturer/Approver!

I thought it was important to share this…you might come across a similar issue and as small as this is…it might take a while for you to realise what the problem is!

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      Author's profile photo Former Member
      Former Member

      It would be even better if the system prevented you from creating a metric set name that included an ineligible character.

      Author's profile photo Former Member
      Former Member

      Also watch out for % signs in PAS measure names. PAS handles them but they can screw up the JSPs quite badly.

      Version 10 with Flex may be free from this problem.