In one of my recent post on TOP 3 Key Success Factors For a Comprehensive Knowledge Management Strategy I elaborated on how to define your strategy, how to cluster and structure your content and last but not least how to implement a knowledge management (KM) governance model in order to keep your content up-to-date.
However, when looking at recent Mobility Enterprise predictions (see Computer World article), one major pillar should be added to this definition: Mobile Availability. What is your mobile strategy for a comprehensive KM solution?
When looking back into 2012 being responsible for services sales enablement at SAP, most often field colleagues asked me the following question: “Can I also use your presentation material on my mobile device?”.
That was actually a good question, as our primary goal within the enablement team is to provide assets that the field can use during a customer meeting. And once colleagues are accessing information and knowledge more and more remotely from their mobile devices, was at first a real challenge for the team.
Following two key observations at least from an sales enablement perspective:
- Mobile Application: Think about developing a mobile application for your field/sales force. Think about what they needs during a typical sales meeting and develop your app accordingly. Also consider the different formats being used on mobile applications.
- Mobile Ready Assets: Create your assets when being stored on a central KM system in a way that field colleagues might also use them on a mobile device. This sometimes a little extra work for your team. Check if your KM infrastructure also provide this option of downloading assets.
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