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Shopping in a web shop usually is quite easy and there is no real difference if a person buys articles for private usage or if the person orders for business reasons.

However there are also some smaller differences. It’s not often the case that a B2B Customer orders articles from the same shop at regular intervals. For sure there are always also examples for B2C Customers (e. g. Online-Shops for pet food or shoes), but in general there is no recurrent buying.

The other difference is that the Order for business reasons is something the Customer has to get in his own system. In case the Customer orders articles on a regular basis he wants to get some help to get a copy of the order out of the web shop into his own accounting system.

For this use case the new feature “Order Download” has been introduced in Web Channel Experience Management Rel. 3.0. This feature is available in both – the Consumer-Scenario (B2C) and the Contact-Scenario (B2B).

Use the Order-Download

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Illustration 1: Order-Download of a new created Order

If the user orders articles he now can also download the Order as XML-File. He can also do this anytime from the Order-Details-Screen. He just has to click the button “Download” and store the XML File somewhere.

The structure of the XML-File is quite simple and readable so that a customer is able to do a mapping for the import in his own software. The XML File has not been tailored for any specific business software.

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Illustration 2: XML-File of an Order

The XML-File contains the relevant information of the Order in general but also the Order-Items (all articles belonging to the Order). The name of the file contains the Order-Number and the date of the download.

Activate Order-Download

In order to activate the Order-Download only one single setting in the Web Channel Builder has to be made. In the module “salestransactions” there is one setting in the section “Orders”

The name of this setting is “Enable Order Download from Order Details”.

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Illustration 3: Activation of the Order-Download in the Web Channel Builder (Module: “salestransactions”)

Activating this setting will add the download-button to the Order-Details Screen, so that the user can use this feature.

Further information about Web Channel Experience Management 3.0

SAP Web Channel Experience Management – New 3.0 Release

Web Channel Experience Management WIKI

SAP WCEM 3.0 Learning Map

SAP WCEM 3.0 Application Help: Orders

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