Delivering service excellence in the utilities requires keeping lights running, water flowing, and gas burning. It is important all times of the year, and even more so during the holiday season. As a service provider, how do you deliver service excellence while staying on top of regulatory compliance?
This week on Mobile App Mondays, our partners offer mobile solutions that connect field services engineers to service order data, wherever they are, and making sure they meet all qualifications and certifications.
KloudData mFSE or mobile-Field Service Engineer app delivers remarkable improvement in field equipment servicing, thereby increasing rate of resolution and customer satisfaction. mFSE connects to the SAP ERP Plant Maintenance and Customer Service modules to extract equipment and service order data, and serve it up in an intuitive, easy-to-consume format to the field engineers where it matters the most. Field Service Engineer needs to make several service calls a day to attend to equipment installed in the field. mFSE provides them access to As Built Configuration, Maintenance History of equipment and ability to debrief service orders back to ERP in real time. Predictable service outcome, on-promise service delivery, high productivity for the Field Service Engineer and improved customer satisfaction are just a few benefits of this useful app. Download here.
The Qualification Check App from 2BM helps you verify employees’ qualifications and certifications in the field, and notify managers if a qualification is absent or outdated. You lookup an employee by either identification number or name. Authenticatication is done using personal details such as photo, job description, and department. The App marks outdated qualifications in red and enables you to Email the responsible manager with a description of the nature of the violation, a GPS coordinate and the employee’s captured signature. The App is an extremely valuable tool in maintaining safety and compliance in the workplace and ensuring a proficient and qualified workforce. Download here.
Check out more Mobile App Mondays Series.