Service Management – Using Notification Tasks

In my last post I talked about response time monitoring.  One of the features is automatic generation of tasks.  So, this begs the question…  how do the tasks work? and how do I set them up?  That’s what I’m going to cover in this post. 

Let’s start simple.  Transaction: IW66/IW67 List of Tasks

this is a sample display of IW67 showing a list of tasks.  The important button is the task button.  if you highlight a task and press this button, you will be able to process the task.  By default, this is the screen you’ll see:

For more info, you can expand the last 3 sections:

Now, the most common things you will be doing at this time are adding long text, or press the green flag button to release it, the checkered flag to TECO it, and the status button to set any user status that should be set.  In addition,  all the extra fields can be populated for increased data collection.  Code group and Task code are the keys that define what type of task is being performed.  In my next post, I’ll talk about how to configure the catalogs, including the task catalog. 

If you’re interested in great tips and tricks on SAP service management, variant configuration or production planning, check out my blog at: http://paperstreetenterprises.com/blog/

There is also a link to some SAP Easy Buttons =)

Thanks for reading,

Mike

CTO – JaveLLin Solutions, LLC