November 13, 2012 1 minute read

[EN] SAP Solution Manager – Mobile Apps, released in the Apple Store

[ Updated on 31/08/2013 ]

I found that post as one of my most view on snc, most view but less liked/rated :-P. i created the post on Nov of 2012. and since that i forgot to update it with more information about the mobile options on SAP Solution Manager; i don’t have jet a lot of experience on the setup of that apps but found that information interesting for show it to customers interested on it..

Idioma	Enlace
EN	http://scn.sap.com/community/it-management/alm/solution-manager/blog/2012/11/13/sap-solution-manager-mobile-apps-are-released-in-the-apple-store
ES	http://scn.sap.com/docs/DOC-45854

The best official presentation from SAP

SAP Solution Manager 7.1 – Mobile Apps & Executive Scorecards

Dr. Matthias Melich, SAP Solution Manager Solution Management November, 2012

http://www.sap.com/austria/events/2012/ccoe_info_forum/pdf/2_Melich_AppsDashboards_SolutionManager.pdf

Availability since SP6:

Escenario	Disponible?
End-user experience	yes
Change aproval (CHARM)	yes
Incident Management	yes
System Monitoring / technicl monitoring	yes
SAP replication management	not released but planned
TDMS	not released but planned

The apps are focused in Run SAP Like a Factory topics :

SAP System Monitoring (https://itunes.apple.com/es/app/sap-system-monitoring/id570999366?mt=8)
SAP IT Change Approval (https://itunes.apple.com/es/app/sap-it-change-approval/id574040225?mt=8)
SAPUser Experience Monitor (https://itunes.apple.com/es/app/sap-user-experience-monitor/id570821307?mt=8)
ITSM mobile Apps on SAP Solution Manager – Overview

More information:

Apps: http://store.sap.com

Help: http://help.sap.com/sm-mobileapps

Support:

If you need support while setup, testing you can contact sap ags correct department within component MOB-APP-SMG

Related Support Notes:

Note

Description

1749175

Mobile Gateway TECHMON service issues

1764368

Same host visible multiple times in the Techmon Mobile app

1766755

The selection of a technical system is lost in mobile app

1799062

System Monitoring Mobile app Refresh does not work

1852141

System Monitoring Mobile App confirm alert not working

Updates from SCN contributions:

by Uwe Fetzer promo videos

Incidents: http://www.sap.com/asset/index.epx?id=31c24514-299d-4e5f-977b-30f7f6929408

ChaRM: http://www.sap.com/asset/index.epx?id=ba7bc496-87cf-4f43-8f78-72ac982cdf6f

by Raquel Pereira da Cunha

SAP IT Incident Management by SAP AG for iOS:

https://itunes.apple.com/us/app/sap-it-incident-management/id574095011?mt=8

by Vivek Hegd connection infraestructure

by John Krakowski

English Language Descriptions:

SAP IT Change Approval by SAP AG

https://itunes.apple.com/us/app/sap-it-change-approval/id574040225?mt=8

SAP User Experience Monitor by SAP AG

https://itunes.apple.com/us/app/sap-user-experience-monitor/id570821307?mt=8

SAP System Monitoring by SAP AG

https://itunes.apple.com/us/app/sap-system-monitoring/id570999366?mt=8

Hope that information can help you to find how improve SAP Solution Manager scenarios on mobile devices.

Regards,

Luis

21 Comments

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John Krakowski

November 14, 2012 at 10:44 pm

English Language Descriptions:

SAP IT Change Approval by SAP AG

https://itunes.apple.com/us/app/sap-it-change-approval/id574040225?mt=8

SAP User Experience Monitor by SAP AG

https://itunes.apple.com/us/app/sap-user-experience-monitor/id570821307?mt=8

SAP System Monitoring by SAP AG

https://itunes.apple.com/us/app/sap-system-monitoring/id570999366?mt=8

Former Member

November 19, 2012 at 10:46 am

Why do we need SAP Netweaver Gateway or SUP for these apps?

Thats very inconvenient for the customers.

Uwe Fetzer

November 19, 2012 at 11:29 am

NW Gateway is already part of Solman, so no show blocker.

At sapteched Madrid SAP hasn't mentioned SUP. I think/hope SUP is only needed, if you will use the mobile apps outside your network (outside VPN).

More clarification by SAP needed though.

Additional info:

- another interesting app: Incident Management

- Android apps are coming also (currently in approval process already)

Former Member

November 19, 2012 at 11:35 am

OK.

If NW Gateway is a part of solman it would be nice if this would be mentioned in the "Install Guide".

In my opinion a "How to configure" these apps is also missing.

I get stuck by connecting the apps to the solman...

Uwe Fetzer

November 19, 2012 at 11:46 am

Quote of the Inst-Guide: "The following settings only apply in the access via Sybase Unwired Platform scenario....". If I read this right, no SUP is needed.

NW Gateway is part of Solman since SP 5. Please check you System Info. Also you have to activate and configure the NW Gateway.

Former Member

November 23, 2012 at 12:19 am

Just tested the IT Change Approval from iPhone. It works as mentioned. Used the embedded Gateway inside Solman system.

Any plans to provide the feature of approving Change Documents also?

Thanks,

Srikar

Former Member

November 23, 2012 at 4:26 am

Hi Srikar,

that was really a useful Information, I just want to know how that can be integrated I mean can you please elaborate how to use empedded gateway inside solution manager.

Thanks in Advance!!

Former Member

November 25, 2012 at 12:11 am

The main step i struggled with is finding a step called: Assignment of System alias to OData Service.

Path to this step under SPRO: SAP Customizing implementation guide --> SAP Netweaver --> Gateway -->OData channel development with IW_BEP --> Registration --> Assign System alias to OData service

Entry to be made:

Service Doc. Indentifier : /AIGW/SERVICE_GDAPI_0001

System Alias: LOCAL

Other imp. fields in the table row will be created when you save.

Before the above step a system alias needs to be defined.

For embedded scenario , the system alias is created when you execute the step "Configure Gateway" under SOLMAN_SETUP --> System Preparation --> Configure Connectivity. The main items under this step are "Gateway Activation" and "System alias creation". Othersteps like EEMON and TECHMON services activation status can be ignored.

Also faced little problems like insufficient authorization to Change manager user id, just assigned SAP_ALL for that moment.

Best Regards,

Srikar

Former Member

November 27, 2012 at 10:14 am

Hi Srikar,
i tried system monitoring mobile app on SP6 and it was working well for Android and IOS devices.
But, for IT Change Approval, i had got an error when i select ticket to show details about it.

IWCOR_CX_DS_URI_SYNTAX_ERROR has occured. see details for more information
message no. IWFND/CM_LOGGING006.

When i checked logs, i found that there is a problem of "invalid key predicate" for the url:
http://server:8000/sap/opu/odata/AIGW/SERVICE_GDAPI/DETAILSCollection(LANGUAGE='E',GUID='0050568306DB1ED28BE11EC275515C88')?sap-client=001&sap-language=E&$expand=TEXT,PARTNER,SCOPE,STATUS,STATUS_TYPES,APPROVAL_STEPS,SRV_REQ

and the problem exactly was in the key Language='E'

So i think that it is a problem of SAP note to be applied to SP6.

Can you tell me if you are using SP6 or SP7?

Thanks in advance.

Kind Regards,

Anis

Former Member

November 27, 2012 at 2:10 pm

SP7

Former Member

November 29, 2012 at 1:53 pm

Thanks Srikar,

Can you chek this url in your browser and send me the result, just to know if we have the same SERVICE_GDAPI

http://SOLMAN_SERVER:8000/sap/opu/odata/AIGW/SERVICE_GDAPI/DETAILSCollection(GUID='0050568306DB1EE28EC0BC6A8C27D3D9'

and for the GUID put the guid of you ticket.

Thank you in advance.

Anis.

Former Member

December 3, 2012 at 2:06 am

Anis,

This is message i see:

Here is the message i got with a guid in valid from 
<error xmlns="http://schemas.microsoft.com/ado/2007/08/dataservices/metadata"> 
<code>005056A509B11ED199D891D139C92103</code>
<message xml:lang="en">
Resource not found for the segment 'DETAILSCollection(GUID='00155D1041141EE28D9D5BCE2D8F85AE''.
</message>
</error>

Former Member

December 3, 2012 at 6:02 am

Thanks Srikar,
The issue was been solved by changing language in sicf service (SERVICE_GDAPI).

Anis.

Vivek Hegde

December 1, 2012 at 7:15 pm

Hi Srikar,

Is your solman system on Internet or Intranet ? If the system is in intranet and you need to access these apps from outside then I believe SUP is very much needed.

Regards

Vivek

Former Member

December 3, 2012 at 7:27 am

Vivek,

We have not opened the system for internet requests. So embedded Netweaver Gateway scenario is chosen.

I recommend talking to network team and open up a external port and then route it via DMZ zone to Solman. Its not economical for a customer to purchase SUP for sake Solman alone.

Regards,

Srikar

Former Member

December 4, 2012 at 10:08 am

Hi Vivek,

I think even if solman system is in intranet, and we have a VPN Connection to solman, we can access directly to Gateway with no need to SUP.

Do you agree with me?

Vivek Hegde

December 4, 2012 at 1:33 pm

Anis,

Oh Really?? I have not tried that.. According to below image, I thought only way is to use SUP/Relay server to access a system from internet if the system is in Intranet. Srikar would be able to clarify your query.

Former Member

December 4, 2012 at 3:16 pm

Vivek,

I tried it today with IT Incident Management mobile app, it works, i can see incidents,
but when i want to create or confirm one incident, i get an error.
May be there are some configuration to do in Solman

Do you know if we need to do some config in solman when we connect our mobile device directly to Solman's Intranet. Because there is no thing mentioned in installation guide.
all manipulations in installation guide are in case of SUP use.

Kind Regards

Anis.