If you are at Sapphire Madrid this week I hope you will check out the pods and theatre sessions for our cloud applications and cloud integration topics. One of the Customer OnDemand pods will have this demo on our integration between SAP Customer OnDemand and SAP CRM.
SAP’s cloud integration solution is FAST:
F – Functionally rich (prepackaged yet extensible integrations)
A – Affordable (lowering your total cost of ownership and cost to deliver integration)
S – Simple to implement, maintain, and support
T – Trusted based on deep SAP-domain know-how
This FAST integration is required to support customers with hybrid cloud deployments where the end-to-end business process spans both cloud and on premise applications. The example shown in the demo is based on integration between SAP’s Customer OnDemand solution and SAP CRM on premise. SAP delivers specific pre-packaged integration scenarios for Customer OnDemand. The figure below shows the Customer OnDemand / SAP CRM integration by object. The arrows indicate how the integration flows between the applications. The arrows in green are what is covered in the recorded demo.
So, please check out the demo and let us know your interest in learning more about cloud integration. The demo has voice explanation, so just crank up the volume and learn some examples of integration between SAP Customer OnDemand and SAP CRM!