Today SAP’s Toby Johnston reviewed remote support with Wily Introscope. More details can be found at Toby’s blog on SCN
He also mentioned OSS note is 1540591
With CA Wily you can see nodes all that the same time without doing a Remote Desktop into each landscape. It collects performance data. You can see how things are performing. RCA or “Root Cause Analysis” and helps with performance issues – why things are slow.
Figure 1: Source: SAP
Remote Support Component is a lite Solution Manager. On the left of Figure 1 it is easier to install for smaller landscapes. To the right of Figure 1 you have more rich features.
Toby explained they are working on a Solution Manager Hub to bridge gap for those without SAP products. He said standalone wily set up in 2 node landscape takes 2 hours. Remote Support Component took 1-2 hours per node
He said it takes one week for Solution Manager set-up.
Figure 2: Source: SAP
Top down root cause analysis should answer what tier is the problem happening at.
Figure 3: Source: SAP
Figure 3 dashboards should answer how are clusters performing? It reviews CPU Utilization, thread count, and number of sessions.
Figure 4: Source: SAP
The dashboards in Figure 4 show logon requests , security average response time and how the CMS is doing? Services access dashboard shows it takes seconds to invoke server, and you can mouse over to see what server. The lower right Info Objects dashboards and shows it is slow. Everything you do in BI –is an infostore query – anything you do issues a query to the database
An indicator of early warning that things are slowing down – is the CMS using too much CPU? Is there enough database threads?
Figure 5: Source: SAP
Figure 5 shows Web Intelligence dashboards, showing if the load spread evenly amongst WebI processing servers. The SMD agent collects data from the process itself as it is a C++ process. There is no reading from log files – you can see it real time.
As part of the BI4 Elite training we were able to do these exercises ourselves and review the dashboards.
For more information on BI4 Elite please see Jakob Barnard blogs on BI4 Elite.