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Author's profile photo Juergen Semmler

End-to-End Supportability for SAP BusinessObjects Business Intelligence (BI) Solutions

Companies standardize processes within their IT organizations to make sure that IT provides undisrupted support for business processes.  This can be a difficult task with the increasing numbers of technologies and components in today’s IT solutions. Therefore the integration of SAP BusinessObjects BI solutions across technology stacks (e.g. with SAP NetWeaver Business Warehouse) is a key objective for SAP.

SAP’s application lifecycle management (ALM) and operations (Run SAP) standards enable companies to optimize SAP’s solution operations to ensure the availability of mission-critical business processes.

ALM has a strong focus on technical change management and change control. With its change and transport system (CTS+), SAP established one tool to control changes deployed in an SAP solution landscape from development to production. CTS+ supports change control, also for the SAP BusinessObjects Business Intelligence platform 4.0, and is tightly integrated into BI promotion management. Change diagnostics helps customers to identify, control, maintain, and verify configuration changes in solution landscape components.

Business units also expect IT service levels reports, capacity trends, and solution quality on a regular basis. In order to fulfill the demand of the business  units within a limited IT budget, IT needs to industrialize and automate solution operations, e.g. monitoring and reporting. To support a customer’s BI operation, SAP Solution Manager 7.1 (SP5) provides monitoring and alerting capabilities for the SAP BusinessObjects BI platform 4.0 that seamlessly integrates with its root cause analysis (RCA) tools. Business units expect performance problems and errors to be detected and identified fast and resolved before they affect business continuity. Therefore, SAP Solution Manager is fully equipped with RCA tools to identify the root cause directly and resolve the issue.

SAP Solution Manager supplies all of these best practices centrally to manage scalability, performance, consistency, and high availability in complex IT landscapes. SAP Solution Manager 7.1 (SP 5) has matured into an application management platform for SAP BusinessObjects BI products, too.

SAP Enterprise Support Academy offers Expert Guided Implementation, a unique combination of training, live configuration, and on-demand expertise for enterprise support customers. With the help of experienced SAP support engineers, customers can acquire all the needed skills to integrate their SAP BusinessObjects BI solutions into the SAP support infrastructure.

Note: To access SAP Service Market Place ( requires login credentials (S-user).

Additional information:

How to install and configure:

SAP Change and Transport System (CTS+) Overview (including BI integration)

BI Monitoring in SAP Solution Manager:

SAP Enterprise Support Academy (register for expert guided implementations sessions)

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