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HR Excellence in Content Management – Survey Results

On behalf of, Tanja Zboril, Program Manager OpenText

An average of 40 HR documents are created for every employee in an organization. Apply this figure to a 10,000-employee company, that is nearly half a million documents that must be created and stored, and each one plays a role in an estimated 1 million HR document transactions every year.


The Human Capital Institute (HCI) and OpenText Corporation (OpenText) partnered to develop an original research report examining the use of technology-based content management and its effect on HR shared service delivery

This research profiles the current state of document content management in organizations today, and underscores how the adoption of electronic content management can improve business productivity and increase employee satisfaction.

As employees continue to bring consumer expectations into the workforce, it is imperative that organizations meet the need for better, more agile data processes and storage so that the strategic role of content is realized. Long gone are the days of stacks of folders and piles of paper. Smart organizations have embraced a systematic process of HR transformation initiatives — digitizing documentation and data while creating a robust method to store and easily access content throughout the employee lifecycle. The result is higher quality HR services and less hassle for employees and their supervisors.


This report describes the current state of content management, as related to document creation and storage, and the benefits related to effective implementation of a comprehensive content management system:

Key findings include:

  • The number of HR documents being created has increased over the past several years and employee satisfaction with access to these documents is only moderate at best.
  • The benefits and need for a comprehensive electronic document content management system is readily acknowledged, however, adoption rates are low. The key barriers to implementation are a lack of funding, and content management not seen as a top business priority.
  • HR must do a better job communicating the benefits associated with an electronic content management system, including providing more efficient access to documents and relying on data within the system to inform workforce planning practices. In turn, HR will be better positioned to effectively address and improve upon transformation initiatives and agile service delivery.

Download the research report: HR Excellence in Content Management

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