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Software Update Manager (SUM) 1.0 introduction

Read this short blog to get a general understanding on what the SUM is and when to use it.

System Maintenance

The Software Update Manager 1.0 is the tool for system maintenance:

  • Release uprade (major release change)
  • System update (EHP installation)
  • applying Support Packages (SPs) / Support Package Stacks
  • applying Java patches
  • correction of installed software information
  • combine update and migration to SAP HANA (DMO: Database Migration Option)
  • System Conversion from SAP ERP to SAP S/4HANA

The term update is the generic term for all of these activities, and it is used in the SUM documentation as well.

SUM is used for all SAP NetWeaver based systems, so systems either based on AS ABAP, or AS Java, or based on a dual-stack system.

ℹ Note:
“Software Update Manager for SAP HANA” was a different tool (see Distinguish SUM and SUM for SAP HANA).

Successor of other tools

The Software Update Manager replaces tools for upgrade, update, and implementing SPs:

  • SAPehpi: SAP Enhancement Package Installer
  • SAPup: tool for upgrading ABAP-based systems
  • SAPJup: tool for upgrading Java-based systems
  • JSPM: Java Support Package Manager
  • CEupdateManager: tool for updating Composition Environment systems
  • SolManUp: tool for updating and upgrading SAP Solution Manager systems
Note:
For maintenance activities that are supported by the SUM, the usage of the substituted tool is no longer supported (except for SPAM) starting Q1 2013, see SAP Note 1589311.

Availability

The Software Update Manager 1.0 is available since 2011

  • as part of the Software Logistics Toolset 1.0
  • in the Maintenance Planner download list
  • frequently updated (approximately three times a year)
  • SUM 1.0 SP 20 is available since May 22nd 2017

Software Logistics Toolset:

Read The Delivery Channel for Software Logistics Tools: “Software Logistics Toolset 1.0” for an overview on the SL Toolset. Check http://support.sap.com/sltoolset to find the latest versions of the tools, the documentation, and the appropriate SAP Note.

Overview on SUM procedure

  1. Plan your maintenance activity (Maintenance Planner)
  2. Download the SUM and the documentation from http://support.sap.com/sltoolset
  3. Extract the archive to a folder on the primary application server of your SAP system
  4. Update SAP Host Agent to latest patch level; configure SAP Host Agent (see guide);
  5. Connect from your local PC via browser
  6. Configure the SUM, especially point to the stack.xml as result of Maintenance Planner
  7. Execute the maintenance on your system
  8. If adequate, provide feedback to SAP using the prepared form in SUM

Further blogs and informations

 

Regards, Boris Rubarth
[Product Manager for Software Logistics, SAP SE]

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115 Comments

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  1. Petros Photos

    Dear Boris,

    thank you for providing this valuable source of information about SUM. As someone whose daily business consists of SAP system maintenance I greatly appreciate your work and hope you keep this blog alive.

    Cheers

    Petros

    (0) 
  2. Davis Zach

    Boris,

    I agree with the above poster. Thank you for sharing the above information and fully informing those trying to find good information on SUM.

    Zach

    (0) 
    1. Boris Rubarth Post author

      Thanks for the comment. Yes, as mentioned in the blog, the MOpz includes the latest SUM version for several scenarios (e.g. when updating to latest Business Suite version), but currently not yet for all scenarios.

      Regards, Boris

      (0) 
  3. Richard Bösch

    Hello Boris,

    the SUM is very well. Currently I updated the SAP NW Portal 7.4 easy without problems but I have a question about SUM.

    In a recent update phases – the message came up: Please save the db and the SUM directory.

    Why must be secured using the SUM directory?

    Why can not you just delete the directory SUM?

    Regards Richard

    (0) 
    1. Boris Rubarth Post author

      Hello Richard,

      thanks for the feedback as well as for the question.

      You have to have the database restore point in sync with the SUM folder.

      The SUM processes/changes the database (among others), and if you have to restore the database, the status of the SUM has to be in sync with the status of the database. If you “just” restore the database, but do not replace the SUM folder, the SUM presumes the database to be in a later point in time then it actually is.

      Regards, Boris

      (0) 
      1. Richard Bösch

        Hello Boris,

        thank you for your answer, Following situation:

        After the upgrade all test are ok and the system is free for all – Is it now possible to delete the SUM folder? Thank you for your patience with me!

        Regards

        Richard

        (0) 
          1. Darryl Griffiths

            Is it possible that just a cut down set of directories are required for runtime analysis purposes?
            My SUM folders are extremely large (>20GB) which is a waste of disk space.

            (0) 
            1. Boris Rubarth Post author

              Hello Darryl,

              for the runtime analysis purpose, you do not have to keep the complete folder.
              UPGANA.xml and UpgAnalysis.xsl from folder SUM\abap\htdoc\ are sufficient, as explained in the document referenced above (process overview).

              Rgds, Boris

              (0) 
          2. Matt Fraser

            Hi Boris,

            How does one reuse SUM for further maintenance?  Is it necessary to delete the SUM folder and then re-extract it each time we use it?  Currently, having used it once in the current patch level to apply a Java patch for a system, now I am preparing to use it again to apply a whole sp stack.  There is no newer patch for SUM, so I intended to reuse the one I’ve already installed.  However, each time I launch it, after logging on to the GUI, it simply shuts down with no error in the logs.  I’m about to delete it and re-install it, but this seems like a problem to have to do this each time we apply a patch.

            Regards,

            Matt

            (0) 
            1. Darryl Griffiths

              Hi Matt,

              At the end of the SUM upgrade process, there’s a screen with the funny “YOUR UPDATE IS COMPLETE” text surrounded by “*********” in a lovely formation.

              On that screen it gives the option to “Cleanup and start afresh”, but I’ve never selected this option for fear of losing the timing stats and other stuff.

              Maybe this would do something along the lines of what you’re looking for??  Not sure, maybe someone with more guts has selected that option and can explain what it does.

              Darryl

              (0) 
              1. Matt Fraser

                Hi Darryl,

                I found this other thread where someone else asked the question, and Boris responded:

                SUM terminates after welcome screen

                So, it appears that, for now at least, the tool is meant to be single-use, deleted and re-extracted for subsequent uses.  I suppose that does encourage updating to the latest patch each time.

                (0) 
            2. Boris Rubarth Post author

              Hi Matt,

              as you have already written below: we want you to always consider the latest SUM patch.

              Apart from that, development is evaluating to offer a reuse of the SUM folder for the use case of the manual inbox scenario (i.e. AS Java patching without stack.xml, see SAP Note 1641062).

              Regards, Boris

              (0) 
            1. Boris Rubarth Post author

              Hi Jürgen,

              not sure whom you are adressing with your comment …

              If it is me: which of the 20 links are you refererring to?

              Best regards, Boris

              (0) 
                1. Boris Rubarth Post author

                  Hi Jürgen,

                  OK – thanks for notifying. I checked this, and learned that this is a temporary issue which should be solved within the next two days.

                  Best regards, Boris

                  (0) 
                  1. Jayesh Kothari

                    Hi Boris,

                    Thanks for the amazing blog.

                    I am currently using SUM SP16 – PL7 and The SUMJAVA seems to be hanging right after the “end of downtime” dialog.


                    Not sure if you are aware of this issue.


                    Log file <DIALOG.LOG> : /usr/sap/<SID>/SUM/sdt/log


                    The downtime phase of the update has finished. Make sure that you have created all required backups before resuming production operation:

                    <ul>

                      <li>Back up your database as described in your database manual.

                      <li>Back up the directory <b>/usr/sap/<SID>/SUM</b>.

                    <html>

                    </ul>

                    </html>.

                    Apr 15, 2016 9:27:35 AM [Info  ]: Dialog UptimeDialog variable handler has been updated.

                    Apr 15, 2016 9:27:35 AM [Info  ]: Dialog UptimeDialog has been confirmed.

                    Apr 15, 2016 9:29:15 AM [Info  ]: Waiting for input in dialog SummaryDialog type Composite.


                    /wp-content/uploads/2016/04/2016_04_15_102712_931193.png

                    (0) 
  4. Dheen AJ

    Thanks Boris for your valuable guide for getting the clear view about SUM.

    I have few questions listed below

    1) Can We use SUM 1.0 SP09 in the lower version of EhP like EhP1,EhP2,EhP3 ….

    2)Stack xml file can be generated from systems like EhP1,EhP2,EhP3 ….

    (0) 
    1. Boris Rubarth Post author

      Hello Dheen,

      1) Yes.

      The possible scenarios (start and target releases) are described in the respective SAP Note for SUM – for SUM SP09 that is SAP Note 1843776 (logon required). The attachment of the note shows a graphical representation of supported start and target releases.

      2) Not sure what the question is here: in general you always have to generate a stack.xml first, using the Maintenance Optimizer in SAP Solution Manager. That is particulary true for SAP Business Suite systems with enhancement packages.

      Regards, Boris

      (0) 
      1. Dheen AJ

        Thanks Boris for more information.

        Just I have read one document in that mentioned stack file can be generated only from the EhP4 thats why I asked this Q.

        Plz correct me if my undersatnding is wrong..

        (0) 
  5. Suseelan Hari

    Hi Boris,

    Good Day!

    Thanks for sharing about SUM and Overview. I will go through all the documents and update you later. Keep sharing ! I appreciate all your efforts & time.

    Regards,

    Hari Suseelan

    (0) 
  6. sri harsha

    Hi Boris,

    Thank you for posting a good reference on SUM. please help me to clear my doubt.

    Is there any possibility to install single ABAP ADD-ON component using SUM ?

    Cheers,

    Harsha

    (0) 
    1. Boris Rubarth Post author

      Hi Harsha,

      please use ABAP transaction SAINT for the installation of an Add-On. SUM is the tool for maintenance, but not for installation.

      Cheers, Boris

      (0) 
        1. Boris Rubarth Post author

          Hi Richard,

          for most scenarios on AS ABAP, SUM and SPAM can both be used. SAP Note 1803986 (SMP logon required) discusses details and lists latest news.

          Example: for a scenario that includes SAP NetWeaver 7.40 SP05 (in the import queue), you cannot use SPAM. That means for a 7.40 system:

          • SP0x -> SP04: SPAM or SUM
          • SP0x -> SP05: only SUM
          • SP0x -> SP06: only SUM
          • SP05 -> SP06: SPAM or SUM

          where SP0x is something between SP00 and SP04.

          Regards, Boris

          (0) 
          1. Mohan Kumar Gudeti

            Hi Boris,

            Really nice information. Thanks for your time in maintaining this blog.

            In your last reply, It’s mentioned SUM has to be used mandatorily for applying NW 7.40 SP 05. And for everything else SPAM can also be used. Is there any technical reason behind this enforcement of SUM usage for SP05?.

            Regards,

            Mohan

            (0) 
            1. Boris Rubarth Post author

              Hi Mohan,

              7.40 SP05 includes some changes that SPAM cannot apply, like DDIC changes, to deliver functionality like Core Data Services and others.

              Regards, Boris

              (0) 
  7. Philip Seman

    Once you start using SUM, and have specified the background/foreground processes, is it possible to adjust these again if you find you over commit the upgrade and slow the business side down say when you get into the preprocessing steps?

    (0) 
    1. Martin English

      Hi Phillip,

      A bit off-topic, but it might give you some clues on where to look for the answers.

      My experience is that both SUM and SWPM are ‘just’ front-ends for setting up parameter files for a set of tasks that are then initiated via SUM / SWPM. For example, when running a system copy via SWPM, you specify the number of parallel R3Load processes. This gets written to the export_monitor_cmd.properties (or import_monitor_cmd.properties) file in the sapinst directory. If you want to change the number of R3Load processes after the export / import has started, you change the jobNum parameter in these files. Obviously, reducing the number only takes effect as R3Load processes currently running finish, but increasing the number takes effect almost immediately.

      In the case of SUM, have a look at the contents of your SUM directory for the control files for whatever process you are doing and examine them; You may find a similar parameter.

      HTH

      (0) 
    2. Boris Rubarth Post author

      Hi Philip,

      did you check the documentation?  🙂

      Appendix A.3.2 Configuring Parallel Processes during the Runtime

      “SAPup set propcar gt=scroll”

      Regards, Boris

      (0) 
  8. Maix Serrano

    Hi Boris,

    can you point where can I download the SUM? because following the instructions led me to the patches only and not the main installer itself. It would help me alot! thanks!

    (0) 
    1. Boris Rubarth Post author

      Hi Maix,

      I understand that it may be confusing, but the patch is already the SUM archive! Each SUM SP is the complete archive, which only has to be extracted, and no need to do an installation for patching.

      Following the quicklink /sltoolset (guess that is what you did) and then SL Toolset 1.0, the download link in the table nearby SUM leads to the SUM section in SWDC.

      SUM_download_from_sltoolset.jpg

      In general, the SWDC has two sections:

      • Support Packages and Patches
      • Installations and Upgrades

      The  SUM archive is listed in the area “Support Packages Patches” because the SUM doesn’t have to be installed.

      Regards, Boris

      (0) 
      1. Maix Serrano

        OMG! you confused me even deeper Boris. Hahaha

        SUM doesnt have to be installed? I am really lost. please help me.

        I have downloaded the latest version SUM10SP10_5xxxxx.SAR and when I extracted it, it gave me a .PAT file. Now here’s my question, what am I going to do with that .PAT file? Help me pretty pretty please with a cherry on top, Boris.

        (0) 
        1. Boris Rubarth Post author

          Indeed a PAT file is not what I expect, and not what I get when using SAPCAR:

          sapcar.exe -xvf SUM10SP10_5xxxxx.SAR

          Did you use sapcar as well?

          (0) 
          1. Maix Serrano

            Yes Boris,

            extracted using the command sapcar -xvf <path>\SUM10SP10_5-20006676.SAR

            and gave me CSR0120031469_0064908.PAT

            I dont know what to do next.. 🙁

            (0) 
          2. Maix Serrano

            Hi Boris,

            I have extracted the file again. this time I added the .exe in the end of the sapcar command and it worked!!!!

            Thank you so much!!!

            (0) 
  9. Ratnajit Dey

    Hi Boris,

    I am upgrading from NW 7.31 SP6 to NW 7.4 SP7 using SUM 1.0 SP10 patch8.

    I have encountered a new dialog screen shown below.

    /wp-content/uploads/2014/07/screen_492108.png

    I have selected “Transport mode” for this upgrade. Can you please let me understand the concept/significance of this dialog.

    Thanks in advance

    Regards

    Ratnajit

    (0) 
    1. Boris Rubarth Post author

      Hi Ratnajit,

      this dialog is not a new one, it is just seldomly shown. It appears in cases in which the SUM does not know how to interprete the stack.xml file.

      Regards, Boris

      (0) 
  10. Shubham Sharma

    Hello Boris,

    I have performed the stack upgrade for Solution Manager using SUM tool and it was done successfully. After few days I face some issue due to which I have to restore the backup taken during SUM – Execution phase (5.6) and now the solution manager system is up but if I try to apply sap note using snote it gives message “Cannot implement/deimplement notes; upgrade running”. Can you please suggest which steps I need to execute to make the system as productive.

    Regards,

    Shubham

    (0) 
  11. Thierry Estrada

    Unfortunately, Software Update Manager 1.0 SP11 requests a keyword to be found in note 1926261, but this note is not available: “Document is not released”…

    (0) 
    1. Boris Rubarth Post author

      Hi Thierry,

      if this happens, then the SAP Note is being updated, which will not take long. The SAP Note is released meanwhile.

      Regards, Boris

      (0) 
  12. Patrick Gutheil

    I have to upgrade a Netweaver 04 (6.40) AS ABAP to Netweaver 04s (7.0 EHP1).

    The SUM SP12 only supports a upgrade to NW 7.3? Is that right?

    I try to use SAPup with the MOpz stack file and it needs a “EHP Key”. Where can I find this key?

    Regards, Patrick

    (0) 
  13. vasudevan nagarajan

    Hi Boris,

    I am writing this to highlight an issue we are facing with SUM SP10.I dont know if it still exxists with the current SUM.We see some tables like BKPF are getting converted during downtime in PARCONV phase even though we choose ICNV option during the Configuration phase of SUM. We raised a message with SAP but since the past 15 days we have got no answer from SAP.The message no is 1072982 / 2014 .

    Hope you could help us the message is open since 15 days and no progress has been made hope you can help me and our project in fixing the issue.I am sorry if this was the wrong forum or wrong channel for communication.

    (0) 
  14. Leila Lappin

    Hello,

    I cannot start SUM when I try http://< hostname>:4239 I get “Internet Explorer cannot display the webpage”.  I am trying to upgrade our test system for SAP
    global support which is currently  on NetWeaver 7.4 to SP08.  I downloaded the SUM SP12  for Windows 64 bit, unpacked it and placed it in c:\usr\sap\<SID>.   

    I installed the server myself but it is a simple single server with Sybase database and application server installed on the same VC image.  So I haven’t configured many services and I think there are at least a few steps that are missing in the configuration of the NW appserver.  But I cannot find any clear instructions what is needed for SUM to work.  

    Please kindly let me know which installation guide or online reference I can use to setup the rest of my web server correctly for SUM.  I just need to know which information is relevant and then I can follow the instructions. Thank you very much in advance

    Best Regards,

    Leila Lappin

    (0) 
    1. Philip Seman

      You can just unpack the SUM file to it’s own directory. By default, it creates the SUM folder itself, so you don’t need to move it to a specific location. Run the startup.bat file in the SUM folder first, it takes a minute to start, and leave the window open, then you should be able to go to the webpage to start the upgrade.

      (0) 
  15. Andrew Melkonyan

    Boris,

    Can I use DMO for Oracle/DB2 to ASE system copy, or is it pre-configured for HANA migration alone?  Are there specific documentations on that?  Which is the best migration orchestrating tool for this – DMO or SWPM?  Does it depend on source software versions?

    I’d appreciate having a chat on this.

    Thank you,

    Andrew

    (0) 
    1. Boris Rubarth Post author

      Andrew,

      as you already found out: SAP Note 1813548 on DMO states the possibility to use DMO to migrate to ASE – available on request, and with restrictions.

      Kind regards, Boris

      (0) 
      1. Wilson Mudzingwa

        Hi Boris

        I am planning to do an upgrade of Portal from 7.0 to 7.4  Oracle db 10.Will SUM upgrade the DB to 11 automatically or should i upgrade the DB from 10 to 11 first before doing the upgrade using SUM?

        (0) 
    1. Matt Fraser

      Hi David,

      If you use Maintenance Optimizer to set up your update, it should offer SUM along with the other downloads. However, you can also go to Software Downloads | SAP Support Portal, click on Support Packages and Patches -> Browse Download Catalog -> Additional Components -> Upgrade Tools -> SL TOOLSET -> SL TOOLSET 1.0 -> Entry by Component -> Software Update Manager (SUM). From that point on, you should be able to find the version you need.

      Regards,

      Matt

      (0) 
      1. David Snyman

        Hi Matt

        Thank you for the reply, however if you navigate a little further you will notice there are no files to download for any operating system. All the files have disappeared!! This is the actual reason for my post. I am not sure who can help with this? I was hoping someone from SAP could assist.

        (0) 
        1. Matt Fraser

          Huh. You’re right. They’re missing from Darryl’s link, too. Odd. In that case, I would venture that they are in the process of being updated/replaced. If you’re not in a hurry, then give it a day and check back tomorrow. Otherwise, I would create a Customer Incident with SAP Support and/or start a question thread at Software Support and Maintenance or this space where we are now (Software Logistics) (but not both). That might be noticed faster than commenting on this document.

          (0) 
    2. Boris Rubarth Post author

      Hi David, colleagues,

      ℹ SUM 1.0 SP12 is back for downloading from SWDC, now with PL 4.

      ❗ Please keep in mind that the previous SUM SP12 (PL 1 to 3) has a bug and should not be used, as described in SAP Note 2122247.

      ➕ <Advertising>

      Use quicklink /sltoolset as cental entry point for all tools of the Software Logistics Toolset:

      with links to download, to documentation/guides, to SCN contributions, … Try it out! 🙂

      </Advertising>

      Best regards, Boris

      (0) 
  16. David Snyman

    Hi Matt

    Thank you for the reply, however if you navigate a little further you will notice there are no files to download for any of the SUM for any operating system, this was the reason for my post. All the files have disappeared!

    (0) 
        1. Praveen M

          The statup.bat is not opening in win 2008 R2 after upgraded from 2003.

          Can any one suggest on this.

          I am running as administrator only.

          Regards, Praveen

          (0) 
  17. CHANDRA KANIMENI

    Hi Boris Rubarth,

    I have scenario that need your suggestion.

    We typically, deploy SPs/EHPs along with default Kernel release binaries that we get along with SP/EHP binaries. However, once we are done with LAB & DEV environments, we will then go back to Service Market Place and download the latest kernel release binaries and apply manually.

    B’coz of this approach, we always, end-up in replacing the kernel manually which is certainly require extended downtime. Thus, I am looking for your suggestion that, how do I replace the default kernel binaries with new kernel release binaries while ensuring the required changes in stack XML. So that with the SUM tool itself I shall be able to deploy the latest kernel from QA system on-wards to PROD.

    This way, I can avoid manual deployment of latest kernel after SUM tool completes the SP/EHPs deployment and avoid extended/additional downtime window for manual change to latest kernel.

    Regards

    Sekhar

    (0) 
    1. Philip Seman

      Easiest way would be to update the kernel ahead of creating the XML file through MOPZ. It will still require you to select and download a kernel files, but it will also detect that if the kernel is either at or above the level in the XML file, it will not apply this.

      (0) 
      1. CHANDRA KANIMENI

        Hi Philip Seman,

        Thanks for your response, performing Kernel upgrade a head of XML file generation for SP/EHP deployment is not something we practice. B’coz at times we may apply a EHP version upgrade, in this case its not appropriate to apply higher release kernel binaries with lower release software components.

        Thus, I am looking for some corrective method (if so where and all required) if I were to alter the already created XML with latest Kernel binaries details

        Regards

        Sekhar

        (0) 
    2. Boris Rubarth Post author

      Hi Sekhar,

      you can simply put the newer kernel files into the download directory without changing the kernel related entries in the stack.xml file. SUM will always use the lastest kernel files provided in the download directory.

      Regards, Boris

      (0) 
  18. Suresh Palani

    Hi All,

    We are in the middle of SP upgrade using SUM SP13 and for keyword note 2039311 was made as reference. Currently the note is available. Do anyone have Keyword?

    Regards,

    Suresh

    (0) 
    1. Boris Rubarth Post author

      Hi Suresh,

      the note is released meanwhile, sorry for the inconvenience.

      My recommendation is to open an incident if an SAP note is blocked for more than one day. We do not want the keywords to be listed on any web page, as they sometimes change, and the purpose of a keyword is that you check the note.

      Regards, Boris

      (0) 
  19. Faqrul Furqan

    Hi Boris,

    Thanks for sharing the info, its very useful.

    I have few question. Currently we have (EHP6 on ECC6) with SP stack 10 and

    Netweaver:  7.31

    we are planning to upgrade (EHP6 on ECC6) SP Stack from 10 to 11, so seeing that its only ABAP stack upgrade,

    1) what is recommended  (SPAM) or  (SUM) ?

    2) I will be upgrading the Kernel 721 EXT SP 300 to 600, so what should be the recommended sequence ?  

    SPAM -> SGEN-> Kernel upgrade ?

    or

    Kernel upgrade -> SPAM -> SGEN ?

    Thanks

    Furqan

    (0) 
  20. Shanaka Chandrasekera

    Dear Boris,

    Thank you very much for sharing these information really appreciate.

    I have an issue with SUM 1 SP15 during the upgrade of NW 750(JAVA only) from initial shipment to SP01.

    When I started SUM and lunch it from web browser I’m getting below screen , please let me know if you have any clue on this.

    Thanks,

    Shanaka.MalibanPI.JPG

    (0) 
        1. Boris Rubarth Post author

          Hi Shanaka,

          it looks as if you did not use the new UI as described in the SUM guide. The URL is then different. Please check the guide for details.

          And yes: as you say, SUM 1.0 SP15 is required for a target based on NW 7.50.

          The specified item was not found..

          Regards, Boris

          (0) 
          1. Ohm S

            It is very unfortunate that SAP has removed all the previous versions and kept the non working SUM SP16 patch 2 🙁

            Before makind something compulsory it has to be tested properly!!!!

            Good Luck for the guys who are using SP16 patch 2

            (0) 
            1. Boris Rubarth Post author

              Dear Omkar,

              sorry to hear that you have the impression that SUM is not tested “properly”. Indeed we have numberless automated and manual tests before a patch level is made available. This is required due to the complexity of the setup: the combinatorics on operating system, database type, browser type, SAP source product, SAP target product, AddOns, … (each of them with different variations) is immense, as you can imagine. For the same reason, we do not offer several versions of SUM in parallel.

              Concerning your statement

                …the non working SUM SP16 patch 2

              I can assure you that lots of projects are using SUM 1.0 SP 16 PL 2 without issues. If you experience a concrete issue (which I did not find in your comment above), my recommendation is to open an incident, as usual, and like other users do.

              Thanks and kind regards, Boris

              (0) 
              1. Ohm S

                Hi Boris,

                It was a kind of frustration when it does not work on one browser 🙂 . When the consultant dont have options to try out with other browsers . For me IE9.0 did not work. i have to get the latest Mozilla Firefox and Google chrome and restart the hostagent to launch the new SUM tool.

                Still there are some minor issues like the log window does not close up and the “OK” Button does not get displayed. For this i have to close and open the browser again some times.

                I am hoping the new patch would fix most of the issues.

                Regards,

                Ohm

                (0) 
  21. Darryl Griffiths

    Hi Boris,

    I’d like to request a new feature for the SWPM please.

    The new feature is really to cater for a poor network setup, but it is causing me so much frustration that I feel it might be trivial for your team to include a potential solution into the SWPM tool itself.

    The issue:

    During a SWPM install (any install) or, in my case, SAP ASE replication server setup, the network connection from my SAPInstGui (Windows client) is closed by the firewall.

    When the connect is closed, the back-end SWPM server does not detect the closure and prevents me from re-connecting with SAPInstGui.

    I get an error saying that only 1 client connection is supported.

    You may ask, “Why don’t I just kill SWPM server and restart it?”, well, that’s what I would like to do, but when I do this, my SAP ASE replication server setup just dies with error

    Unknown exception in GuiEngine.

    guiengine: 2016-02-15 20:49:30 Ended client connection with unknown exception“.  


    🙁

    Can you put something into SWPM that would allow me to release the non-existent connection at the back-end??

    Many thanks,

    Darryl

    (0) 
    1. Boris Rubarth Post author

      Hi Daryll,

      thanks for the suggestion on SWPM. This Blog is on SUM: the tool for updating Systems, not on SWPM. I have forwarded your comment.

      Kind Regards, Boris

      (0) 
      1. Darryl Griffiths

        Thanks for the speedy reply Boris.

        It was late and I was in a bad mood after finding my SWPM had crashed. 😕
        I can confirm that I have never seen the same issue with SUM due to the way it permits multiple connections and the promotion from observer to admin. 🙂

        If possible, can you please convince the SWPM developer guys (is this not all under the SL-Toolset?) to do something similar to the SUM method.

        Thanks again.

        Darryl

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        1. Boris Zarske

          Dear Daryll,

          Sorry to hear that you were facing issues with Software Provisioning Manager. I talked with the experts from development and they thought that this issue would already be solved. So, if you should have used the latest version of the tool, could I ask you to open an incident in component BC-INS-FWK, attach log files and state that the message shall be routed directly to development? The colleagues would then dig into the issue and hopefully find a solution for this issue.

          Please attach the following log files to the incident:

          • sapinst_dev.log (from the installation directory)
          • SDT log files:
            — Server: %USERPROFILE%\.sdtgui\log\server.trc
            — Client: %USERPROFILE%\.sdtgui\log\sdtgui.*

          Thanks once again for your support + best regards,

          Boris

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  22. Robert Dion

    Hi Boris, We are currently performing an ECC EhP Upgrade from EhP-4 to EhP-7 on windows using SUM 1.0 SP16 PL2, the browser is IE 11 (we also tried the latest version of Chrome) and we have an Empty Task List and also it does not indicate in which step we are (Extraction, Configuration, Checks…). The only things we have, is the percentage and the current phase. Any idea on what could be the problem ? Regards, Robert

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    1. Boris Rubarth Post author

      Hi Robert,

      yes, sorry to say that with SUM 1.0 SP 16 PL 2 we have the bug that the task list is not displayed properly, and that the respective roadmap step is not highlighted. Dev team is working on it. Regards, Boris

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      1. Robert Dion

        Hi Boris,

        Thank you for the quick answer, not the one I was hoping for but at least I will stop searching for a fix.

        I have another question for you, in the guide there’s a note regarding the DST shifts.

        – Make sure that you do not run the Software Update Manager during daylight saving time shifts. Otherwise the update might fail.

        I can understand the implication when we turn the clock backwards but I fail to see the implication when moving forward… except when starting the application just before the shifts, in this case the starting will take more than an hour which is too long…

        Since we will be still running this weekend, can you tell me if this restriction apply ?

        Regards,

        Robert

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        1. Boris Rubarth Post author

          Hi Robert,

          yes, this is still relevant, for both directions.

          It is not only SUM that has to be considered, other kernel tools as well.

          Regards, Boris

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  23. Roxana Pavel

    Hello Boris,

    I will do an EHP upgrade from ECC 6.0 to ECC 6.0 EHP7 and I was wondering if I can use SUM SP16? I can see on marketplace that SUM SP16 is for target systems based on SAP NetWeaver 7.50 and it’s a bit confusing. Also, if I want to use SUM SP14, I can’t find anymore any upgrade guides based on this version.

    Thank you for your great blog!

    Regards,

    Roxana

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    1. Boris Rubarth Post author

      Hello Roxana,

      yes, SUM SP 16 is the tool to be used, as of today.

      I can see on marketplace that SUM SP16 is for target systems based on SAP NetWeaver 7.50 and it’s a bit confusing.

      Ups, where exactly do you see this information on 7.50?

      This was only relevant for SUM SP 15 …

      Regards, Boris

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      1. Roxana Pavel

        Hello Boris,

        Thank you for your response.

        Here is the link : https://websmp101.sap-ag.de/~form/handler?_APP=00200682500000002672&_EVENT=DISPLAY&_SCENARIO=&_HIER_KEY=501100035870000015092&_HIER_KEY=601100035870000179416&_HIER_KEY=601100035870000236470&_HIER_KEY=701100035871000563073&amp;

        “Software Update Manager 1.0 SP 16

        Upgrade & Update of SAP NetWeaver-Based Systems as well as Database Migration Option (DMO) of SUM for target systems based on SAP NetWeaver 7.50″

        Have a great day,

        Roxana

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    1. Boris Rubarth Post author

      Hello Krishna,

      you should always use the latest SP-version of SUM for your project. We offer a new version typically three times a year. The current version is SUM SP 16, as part of Software Logistics Toolset 1.0 SPS 16. See SAP Note 2164046 on SL Toolset SPS 16, especially the attachment on Maintenance Strategy, to see that SUM SP 13 is no longer supported. That is why SAP Note 2039311 for SUM SP 13 is not available any longer.

      Regards, Boris

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  24. Robert Dion

    Hi Boris,

    I just finished my Upgrade from ECC 600 EHP-4 to ECC 600 EHP-7 with SUM 1.0 SP16 PL2 and I’m searching for the ProcessOverview.html file which was in the SUM/std/htdoc directory in the previous SUM SP versions.

    Is this file still produced ?

    If not, is there’s something that replace this valuable information ?

    Regards,

    Robert

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    1. Boris Rubarth Post author

      Hi Robert,

      my recommendation is to use the UPGANA.XML. ProcessOverview.html is not provided any longer.

      UPGANA.XML is located in the /SUM/abap/htdoc directory and can be viewed in a browser (if the UpgAnalysis.xml stylesheet is in the same folder).

      The new way to view the UPGANA.XML is using the menu More / Utilities / SUM Analysis.

      Regards, Boris

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  25. Delia Ciurgauan

    Hello Boris,

    Thank you for the great and valuable knowledge that you share.

    I am having troubles delimiting the “release upgrade” notion.

    I will use SUM 1.0 SP16 to upgrade an ABAP system from SAP Netweaver 7.0 EHP2 (SAP_BASIS 702) to SAP Netweaver 7.4 SP4.

    Is this considered a release upgrade?

    In the SUM guide I see checklists that separates “Release upgrade” from “Enhancement package installation and SPS update”.  And I would really like not to miss any pre or post steps because of wrong assignment of my upgrade.

    Thank you for your time 🙂

    Have a great day,

    Delia

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    1. Matt Fraser

      Hi Delia,

      Is your NetWeaver system part of an ECC system? Yes, technically you are performing a release upgrade with what you described, but on the other hand, if you are actually upgrading an ECC system from 6.0 EhP5 to 6.0 EhP7 (which would, I think, include upgrading NetWeaver from 7.02 to 7.4), that’s still considered an Enhancement Package Update vs a Release Upgrade.

      I know the SUM guide makes a few distinctions in some spots about actions to take for Release Upgrades vs EhP Updates, but most of the process is really identical and it’s a fairly small distinction.

      Cheers,

      Matt

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  26. Daniel Masaladzic

    Hi there,

    we are currently upgrading a system landscape. The upgrade will also take place while the clock change (summer time -> winter time) occurs. Clock will be set back for an hour.

    Do you see any serious problems with running an upgrade in that time? If yes, what do you think about letting the SUM rest over night?

    Thanks in advance!

    Daniel

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    1. Boris Rubarth Post author

       

      Hi Daniel,
      guess it is too late for this year, but hopefully you have seen my comment above on this question (March 11, 2016).
      Regards, Boris

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  27. Daniel Masaladzic

    Hello Boris,

    thanks for your reply 🙂 I have also seen the information in the SUM guide. What I don’t clearly get is: Can the SUM GUI remain open and just wait… as long as there is absolutely no interaction with the SAP system? I believe, this should be possible, right?

    Regards
    Daniel

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  28. OSS Solution Manager

    Hi Boris,

    We have stacked environment for our QA systems. And we are using SUM 1.0 SP17 for updating our systems. Please let me know how can we run update for two systems in parallel.

    With old SUM tool it was easy as we were able to define different ports to be used for each system. How can we achieve the same for the latest SUM tool.

    Thanks,
    Dinesh

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  29. J. R. E. Huizinga

     

    Issue with using SPAM after reset of SUM.

    What can be the cause the although SUM is resetted SPAM signals

    “Currently runs an update process started by the Software Update Manager”

    – I tried it with SUM and on OS:

    •  reset from the “more” menu
    • reset form OS using SAPUP command: ./SAPup gt=scroll

     

    Version of SPAM 700 /063

    Version of SUM SP18 patch 8.

     

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