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Author's profile photo Boris Rubarth

Software Update Manager (SUM): introducing the tool for software maintenance

Software Update Manager (SUM) introduction

Read this short blog to get a general understanding on what SUM is and when to use it.

System Maintenance

The Software Update Manager is the tool for system maintenance:

  • Release uprade (major release change)
  • System update (EHP installation)
  • applying Support Packages (SPs) / Support Package Stacks
  • applying Java patches
  • correction of installed software information
  • combine update and migration to SAP HANA (DMO: Database Migration Option)
  • System Conversion from SAP ERP to SAP S/4HANA

The term update is the generic term for all of these activities, and it is used in the SUM documentation as well.

SUM is used for all SAP NetWeaver based systems, so systems either based on AS ABAP, or AS Java, or based on a dual-stack system.

Note: in September 2017, SUM 2.0 was introduced. Both SUM 1.0 and 2.0 are offered in parallel. Check the following blog on SUM 2.0: https://blogs.sap.com/2017/08/10/sum-in-the-family-way/

โ„น Note:
“Software Update Manager for SAP HANA” was a different tool (see Distinguish SUM and SUM for SAP HANA).

Successor of other tools

The Software Update Manager replaces tools for upgrade, update, and implementing SPs:

  • SAPehpi: SAP Enhancement Package Installer
  • SAPup: tool for upgrading ABAP-based systems
  • SAPJup: tool for upgrading Java-based systems
  • JSPM: Java Support Package Manager
  • CEupdateManager: tool for updating Composition Environment systems
  • SolManUp: tool for updating and upgrading SAP Solution Manager systems

Availability

The Software Update Manager is available since 2011

  • as part of the Software Logistics Toolset 1.0
  • in the Maintenance Planner download list
  • frequently updated (approximately three times a year)
  • The actual available versions of SUM 1.0 and 2.0 are always listed on the SAP Support Portal page http://support.sap.com/sltoolset

โ„น Software Logistics Toolset:

Read The Delivery Channel for Software Logistics Tools: “Software Logistics Toolset 1.0” for an overview on the SL Toolset. Check http://support.sap.com/sltoolset to find the latest versions of the tools, the documentation, and the appropriate SAP Note.

Overview on SUM procedure

  1. Plan your maintenance activity (Maintenance Planner)
  2. Download the SUM and the documentation from http://support.sap.com/sltoolset
  3. Extract the archive to a folder on the primary application server of your SAP system
  4. Update SAP Host Agent to latest patch level; configure SAP Host Agent (see guide);
  5. Connect from your local PC via browser
  6. Configure the SUM, especially point to the stack.xml as result of Maintenance Planner
  7. Execute the maintenance on your system
  8. If adequate, provide feedback to SAP using the prepared form in SUM

Further blogs and information

 

Regards, Boris Rubarth
[Product Manager for Software Logistics, SAP SE]

Assigned Tags

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      Author's profile photo Petros Photos
      Petros Photos

      Dear Boris,

      thank you for providing this valuable source of information about SUM. As someone whose daily business consists of SAP system maintenance I greatly appreciate your work and hope you keep this blog alive.

      Cheers

      Petros

      Author's profile photo Former Member
      Former Member

      Boris,

      I agree with the above poster. Thank you for sharing the above information and fully informing those trying to find good information on SUM.

      Zach

      Author's profile photo Vivekanand Pandey
      Vivekanand Pandey

      Hello Boris,

      Thanks for providing complete information about SUM.

      Regards,

      Vivekanand Pandey

      Author's profile photo Former Member
      Former Member

      Thanks for providing the information. SAP has included SUM in Maintenance Optimizer (MOpz) it gets added automatically.

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Thanks for the comment. Yes, as mentioned in the blog, the MOpz includes the latest SUM version for several scenarios (e.g. when updating to latest Business Suite version), but currently not yet for all scenarios.

      Regards, Boris

      Author's profile photo HIMAT SAP
      HIMAT SAP

      Thanks for providing the detailed information.

      Author's profile photo Former Member
      Former Member

      Hello Boris,

      the SUM is very well. Currently I updated the SAP NW Portal 7.4 easy without problems but I have a question about SUM.

      In a recent update phases - the message came up: Please save the db and the SUM directory.

      Why must be secured using the SUM directory?

      Why can not you just delete the directory SUM?

      Regards Richard

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hello Richard,

      thanks for the feedback as well as for the question.

      You have to have the database restore point in sync with the SUM folder.

      The SUM processes/changes the database (among others), and if you have to restore the database, the status of the SUM has to be in sync with the status of the database. If you "just" restore the database, but do not replace the SUM folder, the SUM presumes the database to be in a later point in time then it actually is.

      Regards, Boris

      Author's profile photo Former Member
      Former Member

      Hello Boris,

      thank you for your answer, Following situation:

      After the upgrade all test are ok and the system is free for all - Is it now possible to delete the SUM folder? Thank you for your patience with me!

      Regards

      Richard

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hello Richard,

      you may delete the SUM folder. But you may want to keep the folder:

      Regards, Boris

      Author's profile photo Darryl Griffiths
      Darryl Griffiths

      Is it possible that just a cut down set of directories are required for runtime analysis purposes?
      My SUM folders are extremely large (>20GB) which is a waste of disk space.

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hello Darryl,

      for the runtime analysis purpose, you do not have to keep the complete folder.
      UPGANA.xml and UpgAnalysis.xsl from folder SUM\abap\htdoc\ are sufficient, as explained in the document referenced above (process overview).

      Rgds, Boris

      Author's profile photo Matt Fraser
      Matt Fraser

      Hi Boris,

      How does one reuse SUM for further maintenance?  Is it necessary to delete the SUM folder and then re-extract it each time we use it?  Currently, having used it once in the current patch level to apply a Java patch for a system, now I am preparing to use it again to apply a whole sp stack.  There is no newer patch for SUM, so I intended to reuse the one I've already installed.  However, each time I launch it, after logging on to the GUI, it simply shuts down with no error in the logs.  I'm about to delete it and re-install it, but this seems like a problem to have to do this each time we apply a patch.

      Regards,

      Matt

      Author's profile photo Darryl Griffiths
      Darryl Griffiths

      Hi Matt,

      At the end of the SUM upgrade process, there's a screen with the funny "YOUR UPDATE IS COMPLETE" text surrounded by "*********" in a lovely formation.

      On that screen it gives the option to "Cleanup and start afresh", but I've never selected this option for fear of losing the timing stats and other stuff.

      Maybe this would do something along the lines of what you're looking for??  Not sure, maybe someone with more guts has selected that option and can explain what it does.

      Darryl

      Author's profile photo Matt Fraser
      Matt Fraser

      Hi Darryl,

      I found this other thread where someone else asked the question, and Boris responded:

      SUM terminates after welcome screen

      So, it appears that, for now at least, the tool is meant to be single-use, deleted and re-extracted for subsequent uses.  I suppose that does encourage updating to the latest patch each time.

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hi Matt,

      as you have already written below: we want you to always consider the latest SUM patch.

      Apart from that, development is evaluating to offer a reuse of the SUM folder for the use case of the manual inbox scenario (i.e. AS Java patching without stack.xml, see SAP Note 1641062).

      Regards, Boris

      Author's profile photo Former Member
      Former Member

      When Trying to get the document you reference, I get a "

      Sorry, this page can’t be found"

      Best regards,

      Jürgen

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hi Jürgen,

      not sure whom you are adressing with your comment ...

      If it is me: which of the 20 links are you refererring to?

      Best regards, Boris

      Author's profile photo Former Member
      Former Member

      Hello Boris,

      sorry. I intended to reply on your response "Boris Rubarth Jul 24, 2013 4:06 PM (in response to Richard Bösch)" on the very first page of this thread. The document you reference is still not accessible for me.

      Best regards,

      Jürgen

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hi Jürgen,

      OK - thanks for notifying. I checked this, and learned that this is a temporary issue which should be solved within the next two days.

      Best regards, Boris

      Author's profile photo Former Member
      Former Member

      Hi Boris,

      Thanks for the amazing blog.

      I am currently using SUM SP16 - PL7 and The SUMJAVA seems to be hanging right after the "end of downtime" dialog.


      Not sure if you are aware of this issue.


      Log file <DIALOG.LOG> : /usr/sap/<SID>/SUM/sdt/log


      The downtime phase of the update has finished. Make sure that you have created all required backups before resuming production operation:

      <ul>

        <li>Back up your database as described in your database manual.

        <li>Back up the directory <b>/usr/sap/<SID>/SUM</b>.

      <html>

      </ul>

      </html>.

      Apr 15, 2016 9:27:35 AM [Info  ]: Dialog UptimeDialog variable handler has been updated.

      Apr 15, 2016 9:27:35 AM [Info  ]: Dialog UptimeDialog has been confirmed.

      Apr 15, 2016 9:29:15 AM [Info  ]: Waiting for input in dialog SummaryDialog type Composite.


      /wp-content/uploads/2016/04/2016_04_15_102712_931193.png

      Author's profile photo Former Member
      Former Member

      Really a very good insight into the new topic.

      Cheers,

      Prem

      Author's profile photo Dheen AJ
      Dheen AJ

      Thanks Boris for your valuable guide for getting the clear view about SUM.

      I have few questions listed below

      1) Can We use SUM 1.0 SP09 in the lower version of EhP like EhP1,EhP2,EhP3 ....

      2)Stack xml file can be generated from systems like EhP1,EhP2,EhP3 ....

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hello Dheen,

      1) Yes.

      The possible scenarios (start and target releases) are described in the respective SAP Note for SUM - for SUM SP09 that is SAP Note 1843776 (logon required). The attachment of the note shows a graphical representation of supported start and target releases.

      2) Not sure what the question is here: in general you always have to generate a stack.xml first, using the Maintenance Optimizer in SAP Solution Manager. That is particulary true for SAP Business Suite systems with enhancement packages.

      Regards, Boris

      Author's profile photo Dheen AJ
      Dheen AJ

      Thanks Boris for more information.

      Just I have read one document in that mentioned stack file can be generated only from the EhP4 thats why I asked this Q.

      Plz correct me if my undersatnding is wrong..

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hi Dheen,

      please provide the source for such statement, as this does not sound reasonable.

      Rgds, Boris

      Author's profile photo Former Member
      Former Member

      Hi Boris,

      Good Day!

      Thanks for sharing about SUM and Overview. I will go through all the documents and update you later. Keep sharing ! I appreciate all your efforts & time.

      Regards,

      Hari Suseelan

      Author's profile photo sri harsha
      sri harsha

      Hi Boris,

      Thank you for posting a good reference on SUM. please help me to clear my doubt.

      Is there any possibility to install single ABAP ADD-ON component using SUM ?

      Cheers,

      Harsha

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hi Harsha,

      please use ABAP transaction SAINT for the installation of an Add-On. SUM is the tool for maintenance, but not for installation.

      Cheers, Boris

      Author's profile photo Former Member
      Former Member

      Hi Boris,

      ok for Add-on installation is the transaction SAINT to use.

      How is the futur with the maintenance transaction SPAM ?

      Regards,

      Richard

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hi Richard,

      for most scenarios on AS ABAP, SUM and SPAM can both be used. SAP Note 1803986 (SMP logon required) discusses details and lists latest news.

      Example: for a scenario that includes SAP NetWeaver 7.40 SP05 (in the import queue), you cannot use SPAM. That means for a 7.40 system:

      • SP0x -> SP04: SPAM or SUM
      • SP0x -> SP05: only SUM
      • SP0x -> SP06: only SUM
      • SP05 -> SP06: SPAM or SUM

      where SP0x is something between SP00 and SP04.

      Regards, Boris

      Author's profile photo Mohan Kumar Gudeti
      Mohan Kumar Gudeti

      Hi Boris,

      Really nice information. Thanks for your time in maintaining this blog.

      In your last reply, It's mentioned SUM has to be used mandatorily for applying NW 7.40 SP 05. And for everything else SPAM can also be used. Is there any technical reason behind this enforcement of SUM usage for SP05?.

      Regards,

      Mohan

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hi Mohan,

      7.40 SP05 includes some changes that SPAM cannot apply, like DDIC changes, to deliver functionality like Core Data Services and others.

      Regards, Boris

      Author's profile photo Philip Seman
      Philip Seman

      Once you start using SUM, and have specified the background/foreground processes, is it possible to adjust these again if you find you over commit the upgrade and slow the business side down say when you get into the preprocessing steps?

      Author's profile photo Martin English
      Martin English

      Hi Phillip,

      A bit off-topic, but it might give you some clues on where to look for the answers.

      My experience is that both SUM and SWPM are 'just' front-ends for setting up parameter files for a set of tasks that are then initiated via SUM / SWPM. For example, when running a system copy via SWPM, you specify the number of parallel R3Load processes. This gets written to the export_monitor_cmd.properties (or import_monitor_cmd.properties) file in the sapinst directory. If you want to change the number of R3Load processes after the export / import has started, you change the jobNum parameter in these files. Obviously, reducing the number only takes effect as R3Load processes currently running finish, but increasing the number takes effect almost immediately.

      In the case of SUM, have a look at the contents of your SUM directory for the control files for whatever process you are doing and examine them; You may find a similar parameter.

      HTH

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hi Philip,

      did you check the documentation?  ๐Ÿ™‚

      Appendix A.3.2 Configuring Parallel Processes during the Runtime

      "SAPup set propcar gt=scroll"

      Regards, Boris

      Author's profile photo Former Member
      Former Member

      Hi Boris,

      can you point where can I download the SUM? because following the instructions led me to the patches only and not the main installer itself. It would help me alot! thanks!

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hi Maix,

      I understand that it may be confusing, but the patch is already the SUM archive! Each SUM SP is the complete archive, which only has to be extracted, and no need to do an installation for patching.

      Following the quicklink /sltoolset (guess that is what you did) and then SL Toolset 1.0, the download link in the table nearby SUM leads to the SUM section in SWDC.

      SUM_download_from_sltoolset.jpg

      In general, the SWDC has two sections:

      • Support Packages and Patches
      • Installations and Upgrades

      The  SUM archive is listed in the area "Support Packages Patches" because the SUM doesn't have to be installed.

      Regards, Boris

      Author's profile photo Former Member
      Former Member

      OMG! you confused me even deeper Boris. Hahaha

      SUM doesnt have to be installed? I am really lost. please help me.

      I have downloaded the latest version SUM10SP10_5xxxxx.SAR and when I extracted it, it gave me a .PAT file. Now here's my question, what am I going to do with that .PAT file? Help me pretty pretty please with a cherry on top, Boris.

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Indeed a PAT file is not what I expect, and not what I get when using SAPCAR:

      sapcar.exe -xvf SUM10SP10_5xxxxx.SAR

      Did you use sapcar as well?

      Author's profile photo Former Member
      Former Member

      Yes Boris,

      extracted using the command sapcar -xvf <path>\SUM10SP10_5-20006676.SAR

      and gave me CSR0120031469_0064908.PAT

      I dont know what to do next.. ๐Ÿ™

      Author's profile photo Former Member
      Former Member

      Hi Boris,

      I have extracted the file again. this time I added the .exe in the end of the sapcar command and it worked!!!!

      Thank you so much!!!

      Author's profile photo Ratnajit Dey
      Ratnajit Dey

      Hi Boris,

      I am upgrading from NW 7.31 SP6 to NW 7.4 SP7 using SUM 1.0 SP10 patch8.

      I have encountered a new dialog screen shown below.

      /wp-content/uploads/2014/07/screen_492108.png

      I have selected "Transport mode" for this upgrade. Can you please let me understand the concept/significance of this dialog.

      Thanks in advance

      Regards

      Ratnajit

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hi Ratnajit,

      this dialog is not a new one, it is just seldomly shown. It appears in cases in which the SUM does not know how to interprete the stack.xml file.

      Regards, Boris

      Author's profile photo Former Member
      Former Member

      Hello Boris,

      I have performed the stack upgrade for Solution Manager using SUM tool and it was done successfully. After few days I face some issue due to which I have to restore the backup taken during SUM - Execution phase (5.6) and now the solution manager system is up but if I try to apply sap note using snote it gives message "Cannot implement/deimplement notes; upgrade running". Can you please suggest which steps I need to execute to make the system as productive.

      Regards,

      Shubham

      Author's profile photo Former Member
      Former Member

      Hi Shubham,

      We are having the same issue.Can you tell us how you resolved this issue.

      Thanks

       

      Author's profile photo Former Member
      Former Member

      Unfortunately, Software Update Manager 1.0 SP11 requests a keyword to be found in note 1926261, but this note is not available: "Document is not released"...

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hi Thierry,

      if this happens, then the SAP Note is being updated, which will not take long. The SAP Note is released meanwhile.

      Regards, Boris

      Author's profile photo Patrick Gutheil
      Patrick Gutheil

      I have to upgrade a Netweaver 04 (6.40) AS ABAP to Netweaver 04s (7.0 EHP1).

      The SUM SP12 only supports a upgrade to NW 7.3? Is that right?

      I try to use SAPup with the MOpz stack file and it needs a "EHP Key". Where can I find this key?

      Regards, Patrick

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hi Patrick,

      correct, this path is not supported by SUM.

      Please check SAP Notes 1146578 and 1146580 for this scenario.

      Regards, Boris

      Author's profile photo vasudevan nagarajan
      vasudevan nagarajan

      Hi Boris,

      I am writing this to highlight an issue we are facing with SUM SP10.I dont know if it still exxists with the current SUM.We see some tables like BKPF are getting converted during downtime in PARCONV phase even though we choose ICNV option during the Configuration phase of SUM. We raised a message with SAP but since the past 15 days we have got no answer from SAP.The message no is 1072982 / 2014 .

      Hope you could help us the message is open since 15 days and no progress has been made hope you can help me and our project in fixing the issue.I am sorry if this was the wrong forum or wrong channel for communication.

      Author's profile photo Leila Lappin
      Leila Lappin

      Hello,

      I cannot start SUM when I try http://< hostname>:4239 I get “Internet Explorer cannot display the webpage”.  I am trying to upgrade our test system for SAP
      global support which is currently  on NetWeaver 7.4 to SP08.  I downloaded the SUM SP12  for Windows 64 bit, unpacked it and placed it in c:\usr\sap\<SID>.   

      I installed the server myself but it is a simple single server with Sybase database and application server installed on the same VC image.  So I haven't configured many services and I think there are at least a few steps that are missing in the configuration of the NW appserver.  But I cannot find any clear instructions what is needed for SUM to work.  

      Please kindly let me know which installation guide or online reference I can use to setup the rest of my web server correctly for SUM.  I just need to know which information is relevant and then I can follow the instructions. Thank you very much in advance

      Best Regards,

      Leila Lappin

      Author's profile photo Philip Seman
      Philip Seman

      You can just unpack the SUM file to it's own directory. By default, it creates the SUM folder itself, so you don't need to move it to a specific location. Run the startup.bat file in the SUM folder first, it takes a minute to start, and leave the window open, then you should be able to go to the webpage to start the upgrade.

      Author's profile photo Andrew Melkonyan
      Andrew Melkonyan

      Boris,

      Can I use DMO for Oracle/DB2 to ASE system copy, or is it pre-configured for HANA migration alone?  Are there specific documentations on that?  Which is the best migration orchestrating tool for this - DMO or SWPM?  Does it depend on source software versions?

      I'd appreciate having a chat on this.

      Thank you,

      Andrew

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Andrew,

      as you already found out: SAP Note 1813548 on DMO states the possibility to use DMO to migrate to ASE - available on request, and with restrictions.

      Kind regards, Boris

      Author's profile photo Andrew Melkonyan
      Andrew Melkonyan

      Boris,

      Will Java source systems be integrated into DMO at some point (near future)?  Any roadmap for that?

      Thanks,

      Andrew

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hi Andrew,

      migration of Java source system can be done using SWPM, and will not be offered as part of DMO.

      Kind regards, Boris

      Author's profile photo Andrew Melkonyan
      Andrew Melkonyan

      Thank you Boris.

      Author's profile photo Former Member
      Former Member

      Hi Boris

      I am planning to do an upgrade of Portal from 7.0 to 7.4  Oracle db 10.Will SUM upgrade the DB to 11 automatically or should i upgrade the DB from 10 to 11 first before doing the upgrade using SUM?

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hi Wilson,

      you should take care for updating the DB before starting the SUM.

      Regards, Boris

      Author's profile photo Former Member
      Former Member

      How does one get SUM software. I navigated to where it used to be but found nothing.

      Author's profile photo Matt Fraser
      Matt Fraser

      Hi David,

      If you use Maintenance Optimizer to set up your update, it should offer SUM along with the other downloads. However, you can also go to Software Downloads | SAP Support Portal, click on Support Packages and Patches -> Browse Download Catalog -> Additional Components -> Upgrade Tools -> SL TOOLSET -> SL TOOLSET 1.0 -> Entry by Component -> Software Update Manager (SUM). From that point on, you should be able to find the version you need.

      Regards,

      Matt

      Author's profile photo Former Member
      Former Member

      Hi Matt

      Thank you for the reply, however if you navigate a little further you will notice there are no files to download for any operating system. All the files have disappeared!! This is the actual reason for my post. I am not sure who can help with this? I was hoping someone from SAP could assist.

      Author's profile photo Darryl Griffiths
      Darryl Griffiths
      Author's profile photo Former Member
      Former Member

      Hi Darryl

      If you navigate further you will notice the files are all missing. Matt has suggested I start a question thread.

      Author's profile photo Matt Fraser
      Matt Fraser

      Huh. You're right. They're missing from Darryl's link, too. Odd. In that case, I would venture that they are in the process of being updated/replaced. If you're not in a hurry, then give it a day and check back tomorrow. Otherwise, I would create a Customer Incident with SAP Support and/or start a question thread at Software Support and Maintenance or this space where we are now (Software Logistics) (but not both). That might be noticed faster than commenting on this document.

      Author's profile photo Former Member
      Former Member

      Hi Matt

      Thank you for that advice I will do.

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hi David, colleagues,

      ℹ SUM 1.0 SP12 is back for downloading from SWDC, now with PL 4.

      โ— Please keep in mind that the previous SUM SP12 (PL 1 to 3) has a bug and should not be used, as described in SAP Note 2122247.

      ➕ <Advertising>

      Use quicklink /sltoolset as cental entry point for all tools of the Software Logistics Toolset:

      with links to download, to documentation/guides, to SCN contributions, ... Try it out! ๐Ÿ™‚

      </Advertising>

      Best regards, Boris

      Author's profile photo Former Member
      Former Member

      Thanks Boris - just got updated.

      Author's profile photo Former Member
      Former Member

      Hi Matt

      Thank you for the reply, however if you navigate a little further you will notice there are no files to download for any of the SUM for any operating system, this was the reason for my post. All the files have disappeared!

      Author's profile photo Kristen Scheffler
      Kristen Scheffler

      Hi David,

      I have just followed up on this for you, and will DM you as well.

      Thanks,

      Kristen

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hi David, colleagues,

      sorry for the inconvenience, the files will be back as soon as possible.

      Regards, Boris

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      The withdrawal of SUM files was due to an issue, described in SAP Note 2122247.

      We hope to have SUM 1.0 SP12 PL 4 available on wednesday.

      Regards, Boris

      Author's profile photo Former Member
      Former Member

      The statup.bat is not opening in win 2008 R2 after upgraded from 2003.

      Can any one suggest on this.

      I am running as administrator only.

      Regards, Praveen

      Author's profile photo Former Member
      Former Member

      Hi Boris Rubarth,

      I have scenario that need your suggestion.

      We typically, deploy SPs/EHPs along with default Kernel release binaries that we get along with SP/EHP binaries. However, once we are done with LAB & DEV environments, we will then go back to Service Market Place and download the latest kernel release binaries and apply manually.

      B'coz of this approach, we always, end-up in replacing the kernel manually which is certainly require extended downtime. Thus, I am looking for your suggestion that, how do I replace the default kernel binaries with new kernel release binaries while ensuring the required changes in stack XML. So that with the SUM tool itself I shall be able to deploy the latest kernel from QA system on-wards to PROD.

      This way, I can avoid manual deployment of latest kernel after SUM tool completes the SP/EHPs deployment and avoid extended/additional downtime window for manual change to latest kernel.

      Regards

      Sekhar

      Author's profile photo Philip Seman
      Philip Seman

      Easiest way would be to update the kernel ahead of creating the XML file through MOPZ. It will still require you to select and download a kernel files, but it will also detect that if the kernel is either at or above the level in the XML file, it will not apply this.

      Author's profile photo Former Member
      Former Member

      Hi Philip Seman,

      Thanks for your response, performing Kernel upgrade a head of XML file generation for SP/EHP deployment is not something we practice. B'coz at times we may apply a EHP version upgrade, in this case its not appropriate to apply higher release kernel binaries with lower release software components.

      Thus, I am looking for some corrective method (if so where and all required) if I were to alter the already created XML with latest Kernel binaries details

      Regards

      Sekhar

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hi Sekhar,

      you can simply put the newer kernel files into the download directory without changing the kernel related entries in the stack.xml file. SUM will always use the lastest kernel files provided in the download directory.

      Regards, Boris

      Author's profile photo Former Member
      Former Member

      Interesting, thanks Boris. I shall try out.

      Regards

      Sekhar

      Author's profile photo Kavitha Rajan
      Kavitha Rajan

      Excellent.

      Author's profile photo Former Member
      Former Member

      thanks Boris.

      Can you please take a look at my query and address if possible

      NZDM query

      Author's profile photo Former Member
      Former Member

      Hi All,

      We are in the middle of SP upgrade using SUM SP13 and for keyword note 2039311 was made as reference. Currently the note is available. Do anyone have Keyword?

      Regards,

      Suresh

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hi Suresh,

      the note is released meanwhile, sorry for the inconvenience.

      My recommendation is to open an incident if an SAP note is blocked for more than one day. We do not want the keywords to be listed on any web page, as they sometimes change, and the purpose of a keyword is that you check the note.

      Regards, Boris

      Author's profile photo Former Member
      Former Member

      Hi Boris,

      Thanks for the suggestion and would do that in future. Btw the note is released now.

      Regards,

      Suresh

      Author's profile photo Former Member
      Former Member

      Hi Boris,

      Thanks for sharing the info, its very useful.

      I have few question. Currently we have (EHP6 on ECC6) with SP stack 10 and

      Netweaver:  7.31

      we are planning to upgrade (EHP6 on ECC6) SP Stack from 10 to 11, so seeing that its only ABAP stack upgrade,

      1) what is recommended  (SPAM) or  (SUM) ?

      2) I will be upgrading the Kernel 721 EXT SP 300 to 600, so what should be the recommended sequence ?  

      SPAM -> SGEN-> Kernel upgrade ?

      or

      Kernel upgrade -> SPAM -> SGEN ?

      Thanks

      Furqan

      Author's profile photo Shanaka Chandrasekera
      Shanaka Chandrasekera

      Dear Boris,

      Thank you very much for sharing these information really appreciate.

      I have an issue with SUM 1 SP15 during the upgrade of NW 750(JAVA only) from initial shipment to SP01.

      When I started SUM and lunch it from web browser I'm getting below screen , please let me know if you have any clue on this.

      Thanks,

      Shanaka.MalibanPI.JPG

      Author's profile photo Former Member
      Former Member

      Had same issue. Use SP14 rather still uses same interface as all the other versions before.

      Author's profile photo Shanaka Chandrasekera
      Shanaka Chandrasekera

      Dear David,

      Thank you very much for the reply.

      I used SP15 as this is based on NW 7.50 ๐Ÿ™‚

      Regards,

      Shanaka.

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hi Shanaka,

      it looks as if you did not use the new UI as described in the SUM guide. The URL is then different. Please check the guide for details.

      And yes: as you say, SUM 1.0 SP15 is required for a target based on NW 7.50.

      The specified item was not found..

      Regards, Boris

      Author's profile photo Former Member
      Former Member

      It is very unfortunate that SAP has removed all the previous versions and kept the non working SUM SP16 patch 2 ๐Ÿ™

      Before makind something compulsory it has to be tested properly!!!!

      Good Luck for the guys who are using SP16 patch 2

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Dear Omkar,

      sorry to hear that you have the impression that SUM is not tested "properly". Indeed we have numberless automated and manual tests before a patch level is made available. This is required due to the complexity of the setup: the combinatorics on operating system, database type, browser type, SAP source product, SAP target product, AddOns, ... (each of them with different variations) is immense, as you can imagine. For the same reason, we do not offer several versions of SUM in parallel.

      Concerning your statement

        ...the non working SUM SP16 patch 2

      I can assure you that lots of projects are using SUM 1.0 SP 16 PL 2 without issues. If you experience a concrete issue (which I did not find in your comment above), my recommendation is to open an incident, as usual, and like other users do.

      Thanks and kind regards, Boris

      Author's profile photo Former Member
      Former Member

      Hi Boris,

      It was a kind of frustration when it does not work on one browser ๐Ÿ™‚ . When the consultant dont have options to try out with other browsers . For me IE9.0 did not work. i have to get the latest Mozilla Firefox and Google chrome and restart the hostagent to launch the new SUM tool.

      Still there are some minor issues like the log window does not close up and the "OK" Button does not get displayed. For this i have to close and open the browser again some times.

      I am hoping the new patch would fix most of the issues.

      Regards,

      Ohm

      Author's profile photo Darryl Griffiths
      Darryl Griffiths

      Hi Boris,

      I'd like to request a new feature for the SWPM please.

      The new feature is really to cater for a poor network setup, but it is causing me so much frustration that I feel it might be trivial for your team to include a potential solution into the SWPM tool itself.

      The issue:

      During a SWPM install (any install) or, in my case, SAP ASE replication server setup, the network connection from my SAPInstGui (Windows client) is closed by the firewall.

      When the connect is closed, the back-end SWPM server does not detect the closure and prevents me from re-connecting with SAPInstGui.

      I get an error saying that only 1 client connection is supported.

      You may ask, "Why don't I just kill SWPM server and restart it?", well, that's what I would like to do, but when I do this, my SAP ASE replication server setup just dies with error

      "Unknown exception in GuiEngine.

      guiengine: 2016-02-15 20:49:30 Ended client connection with unknown exception".  


      ๐Ÿ™

      Can you put something into SWPM that would allow me to release the non-existent connection at the back-end??

      Many thanks,

      Darryl

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hi Daryll,

      thanks for the suggestion on SWPM. This Blog is on SUM: the tool for updating Systems, not on SWPM. I have forwarded your comment.

      Kind Regards, Boris

      Author's profile photo Darryl Griffiths
      Darryl Griffiths

      Thanks for the speedy reply Boris.

      It was late and I was in a bad mood after finding my SWPM had crashed. ๐Ÿ˜•
      I can confirm that I have never seen the same issue with SUM due to the way it permits multiple connections and the promotion from observer to admin. ๐Ÿ™‚

      If possible, can you please convince the SWPM developer guys (is this not all under the SL-Toolset?) to do something similar to the SUM method.

      Thanks again.

      Darryl

      Author's profile photo Boris Zarske
      Boris Zarske

      Dear Daryll,

      Sorry to hear that you were facing issues with Software Provisioning Manager. I talked with the experts from development and they thought that this issue would already be solved. So, if you should have used the latest version of the tool, could I ask you to open an incident in component BC-INS-FWK, attach log files and state that the message shall be routed directly to development? The colleagues would then dig into the issue and hopefully find a solution for this issue.

      Please attach the following log files to the incident:

      • sapinst_dev.log (from the installation directory)
      • SDT log files:
        -- Server: %USERPROFILE%\.sdtgui\log\server.trc
        -- Client: %USERPROFILE%\.sdtgui\log\sdtgui.*

      Thanks once again for your support + best regards,

      Boris

      Author's profile photo Robert Dion
      Robert Dion

      Hi Boris, We are currently performing an ECC EhP Upgrade from EhP-4 to EhP-7 on windows using SUM 1.0 SP16 PL2, the browser is IE 11 (we also tried the latest version of Chrome) and we have an Empty Task List and also it does not indicate in which step we are (Extraction, Configuration, Checks…). The only things we have, is the percentage and the current phase. Any idea on what could be the problem ? Regards, Robert

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hi Robert,

      yes, sorry to say that with SUM 1.0 SP 16 PL 2 we have the bug that the task list is not displayed properly, and that the respective roadmap step is not highlighted. Dev team is working on it. Regards, Boris

      Author's profile photo Robert Dion
      Robert Dion

      Hi Boris,

      Thank you for the quick answer, not the one I was hoping for but at least I will stop searching for a fix.

      I have another question for you, in the guide there's a note regarding the DST shifts.

      - Make sure that you do not run the Software Update Manager during daylight saving time shifts. Otherwise the update might fail.

      I can understand the implication when we turn the clock backwards but I fail to see the implication when moving forward... except when starting the application just before the shifts, in this case the starting will take more than an hour which is too long...

      Since we will be still running this weekend, can you tell me if this restriction apply ?

      Regards,

      Robert

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hi Robert,

      yes, this is still relevant, for both directions.

      It is not only SUM that has to be considered, other kernel tools as well.

      Regards, Boris

      Author's profile photo Former Member
      Former Member

      Hello Boris,

      I will do an EHP upgrade from ECC 6.0 to ECC 6.0 EHP7 and I was wondering if I can use SUM SP16? I can see on marketplace that SUM SP16 is for target systems based on SAP NetWeaver 7.50 and it's a bit confusing. Also, if I want to use SUM SP14, I can't find anymore any upgrade guides based on this version.

      Thank you for your great blog!

      Regards,

      Roxana

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hello Roxana,

      yes, SUM SP 16 is the tool to be used, as of today.

      I can see on marketplace that SUM SP16 is for target systems based on SAP NetWeaver 7.50 and it's a bit confusing.

      Ups, where exactly do you see this information on 7.50?

      This was only relevant for SUM SP 15 ...

      Regards, Boris

      Author's profile photo Former Member
      Former Member

      Hello Boris,

      Thank you for your response.

      Here is the link : https://websmp101.sap-ag.de/~form/handler?_APP=00200682500000002672&_EVENT=DISPLAY&_SCENARIO=&_HIER_KEY=501100035870000015092&_HIER_KEY=601100035870000179416&_HIER_KEY=601100035870000236470&_HIER_KEY=701100035871000563073&

      "Software Update Manager 1.0 SP 16

      Upgrade & Update of SAP NetWeaver-Based Systems as well as Database Migration Option (DMO) of SUM for target systems based on SAP NetWeaver 7.50"

      Have a great day,

      Roxana

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hello Roxana,

      thank you for letting us know: I have adjusted the text now, was my inattentiveness.

      Regards, Boris

      Author's profile photo Pune IDC-SAP-Landscape
      Pune IDC-SAP-Landscape

      Hi All,

      I am also in the mid to upgrade and unable open the note 2039311,

      Document is not released,

      Please help

      Regards

      ./Krishna

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hello Krishna,

      you should always use the latest SP-version of SUM for your project. We offer a new version typically three times a year. The current version is SUM SP 16, as part of Software Logistics Toolset 1.0 SPS 16. See SAP Note 2164046 on SL Toolset SPS 16, especially the attachment on Maintenance Strategy, to see that SUM SP 13 is no longer supported. That is why SAP Note 2039311 for SUM SP 13 is not available any longer.

      Regards, Boris

      Author's profile photo Robert Dion
      Robert Dion

      Hi Boris,

      I just finished my Upgrade from ECC 600 EHP-4 to ECC 600 EHP-7 with SUM 1.0 SP16 PL2 and I'm searching for the ProcessOverview.html file which was in the SUM/std/htdoc directory in the previous SUM SP versions.

      Is this file still produced ?

      If not, is there's something that replace this valuable information ?

      Regards,

      Robert

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hi Robert,

      my recommendation is to use the UPGANA.XML. ProcessOverview.html is not provided any longer.

      UPGANA.XML is located in the /SUM/abap/htdoc directory and can be viewed in a browser (if the UpgAnalysis.xml stylesheet is in the same folder).

      The new way to view the UPGANA.XML is using the menu More / Utilities / SUM Analysis.

      Regards, Boris

      Author's profile photo Delia Ciurgauan
      Delia Ciurgauan

      Hello Boris,

      Thank you for the great and valuable knowledge that you share.

      I am having troubles delimiting the "release upgrade" notion.

      I will use SUM 1.0 SP16 to upgrade an ABAP system from SAP Netweaver 7.0 EHP2 (SAP_BASIS 702) to SAP Netweaver 7.4 SP4.

      Is this considered a release upgrade?

      In the SUM guide I see checklists that separates "Release upgrade" from "Enhancement package installation and SPS update".  And I would really like not to miss any pre or post steps because of wrong assignment of my upgrade.

      Thank you for your time ๐Ÿ™‚

      Have a great day,

      Delia

      Author's profile photo Matt Fraser
      Matt Fraser

      Hi Delia,

      Is your NetWeaver system part of an ECC system? Yes, technically you are performing a release upgrade with what you described, but on the other hand, if you are actually upgrading an ECC system from 6.0 EhP5 to 6.0 EhP7 (which would, I think, include upgrading NetWeaver from 7.02 to 7.4), that's still considered an Enhancement Package Update vs a Release Upgrade.

      I know the SUM guide makes a few distinctions in some spots about actions to take for Release Upgrades vs EhP Updates, but most of the process is really identical and it's a fairly small distinction.

      Cheers,

      Matt

      Author's profile photo Daniel Masaladzic
      Daniel Masaladzic

      Hi there,

      we are currently upgrading a system landscape. The upgrade will also take place while the clock change (summer time -> winter time) occurs. Clock will be set back for an hour.

      Do you see any serious problems with running an upgrade in that time? If yes, what do you think about letting the SUM rest over night?

      Thanks in advance!

      Daniel

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

       

      Hi Daniel,
      guess it is too late for this year, but hopefully you have seen my comment above on this question (March 11, 2016).
      Regards, Boris

      Author's profile photo Daniel Masaladzic
      Daniel Masaladzic

      Hello Boris,

      thanks for your reply ๐Ÿ™‚ I have also seen the information in the SUM guide. What I don't clearly get is: Can the SUM GUI remain open and just wait... as long as there is absolutely no interaction with the SAP system? I believe, this should be possible, right?

      Regards
      Daniel

      Author's profile photo OSS Solution Manager
      OSS Solution Manager

      Hi Boris,

      We have stacked environment for our QAย systems. And we are using SUM 1.0 SP17 for updating our systems. Please let me know how can we run update for two systems in parallel.

      With old SUM tool it was easy as we were able to define different ports to be used for each system. How can we achieve the same for the latest SUM tool.

      Thanks,
      Dinesh

      Author's profile photo J. R. E. Huizinga
      J. R. E. Huizinga

       

      Issue with using SPAM after reset of SUM.

      What can be the cause the although SUM is resetted SPAM signals

      "Currently runs an update process started by the Software Update Manager"

      - I tried it with SUM and on OS:

      • ย reset from the "more" menu
      • reset form OS using SAPUP command: ./SAPup gt=scroll

       

      Version of SPAM 700 /063

      Version of SUM SP18 patch 8.

       

      Author's profile photo Naren Kumar
      Naren Kumar

      How can we improve the SUM performance during the upgrade, downtime , where can we adjust n of tp/R3load process on the fly,

       

       

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Use menu More/Utilities, then SUM Parameters.

       

      Author's profile photo Srini Goli
      Srini Goli

      Hi Boris,

       

      Thanks for the information.

      We are stuck with an issue at SUMย PREP_EXTENSION/EHP_INCLUSION phase - in our QA Environment (HP-UX) due to a mandatory component SAP_UI 740 missing for SAP Basis 740- Our New stack came with SAP_UI 750 (during MP stack build, SAP_UI 740 was not available). We have copied SAP_UI 740 files along with 750 - but didn't help. SAP Support is currently trying to help us.

      Previously, 5 months back, we have upgraded our Dev system (on Linux) - with SAP_UI 740. We are thinking - what if we reset the current SUM and use the Stack.xml file built for Dev environment on Linux!!!!

      We have Kernel binaries for HP_UX - do we have to adjust anything in stack.xml to make it work for different OS versions for our QA & Prod environments?

      Thanks

      Srini

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hi Srini,

      sorry to hear that you experience these issues. Good to see that SAP support is already involved.
      A possible approach was to create stack.xml file for a system track, so for several systems in one step - all have to be on same SP level, of course. We do not recommend to manually edit any stack.xml. Please consider the possibility to copy a stack.xml in Maintenance Planner - see the Maintenance Planner guide for details.

      Regards, Boris

      Author's profile photo Gilberto Gangarossa
      Gilberto Gangarossa

      Hi Boris, I'm trying to download the SUM 2.0, but on the SAP Marketplace I can only see the SUM 2.0 patch and not the installation kit. I downloaded the installation kit not long ago, did something change from the past few mounth ?

      Thanks in advance

      Author's profile photo Boris Rubarth
      Boris Rubarth
      Blog Post Author

      Hi Gilberto,

      there was no change with respect to the approach: we offer the full SUM archive in the patch area as you only have to extract the archive, there is no real installation process.

      Regards, Boris