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Author's profile photo Patrick Donselaar

LMOE: Enabling Innovation Value by lowering IT Operation Cost

Lifecycle Management for IT Operational Efficiency

Enabling Innovation Value by lowering IT Operation Cost

The world has changed. Our desks and our offices no longer bind us. Businesses is done seven days a week, twenty-four hours a day and our business processes execute tirelessly throughout the day and night. Due to the rise of mobile internet, smartphones, tablets and social media like Twitter and Facebook we have grown accustomed to a constant stream of real-time data continuously at our fingertips. Literally.

Every day progress is made in the fields of technology that allow us to experience this revolutionary freedom. SAP provides a lot of this innovation itself through Cloud offerings, the Mobile suite and our revolutionary in-memory computing platform HANA.

While businesses seek to take advantage of the revolutionary troika (Cloud, Mobile and In-Memory computing), they’re also faced with tight budgets and tough targets. SAP recognized this and recently launched two revolutionary service packages that allow customers to get the best of both worlds: Lifecycle Management for IT Operational Efficiency, or LMOE, and Innovation Stewardship for Next Generation Business.

The latter focuses on helping customers truly create innovation value while the former is a mid to long term engagement with dedicated resources that helps customers achieve a level of operational efficiency allowing them to become more innovative.

I don’t like buts

It’s pretty much the same story you usually hear; yes, we want to move into the cloud, use HANA or mobilize our workforce, BUT. But… we have no capacity to do it and no budget to increase capacity. SAP certainly can’t (directly 😉 ) help the customer get more budget, but we can give them the same or more capacity against lower cost. This frees up precious budget and resources to allocate to value adding initiatives such as the Cloud, Mobile or HANA.

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LMOE combines a number of SAP services to help customers get ready for becoming truly innovative IT organizations. Using several proven assessments, a Roadmap and Business Case for Operational Efficiency are created. This roadmap and business case focus on optimizing the customer’s own IT processes and readying their system landscape. At the same time it seeks to out-task any activity that impedes the customer’s plans of becoming innovative and making the positive business case visible and viable.

A principle part of the engagement is the dedicated SAP program manager embedded at the customer’s organization. He/she orchestrates the services that become part of the customer’s roadmap and assumes (joint) responsibility for Execution.

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As a recent addition to Global Solution Management DTS OS, I’m enthusiastic about the concept and considering the positive feedback from customers at the InnoXperience in Colombia, the Business Transformation Summit in Budapest and – last but not least – the TechEd in Las Vegas, I’m not the only one. Which is good news, because I’m not a customer… 😉

Personally I’m looking forward to both services taking flight and working on the first LMOE engagements to help our customers run like never before.

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