This is the second part in my Analytics for Talent Management series. In this part I will cover what analytics are offered by SAP in their EhP4, EhP5, EhP6, and SuccessFactors Workforce Analytics releases.
In terms of SAP’s Talent Management, it was Nakisa that provided the first real analytics capabilities after the delivery of EhP4. The analytics provided by Nakisa in STVN SuccessionPlanning are excellent for reporting on and analyzing performance and succession planning activities and getting a solid overview of the state of play. However, users of other Talent Management modules didn’t have any real way of measuring or analyzing their talent operations. Measurement of recruiting, compensation, learning, and development activities are also very important to a business, especially since so many of those areas integrate with each other and with succession planning. In terms of succession planning, STVN SuccessionPlanning provided analytics for each Talent Management Specialist that cover:
A great feature about the STVN SuccessionPlanning dashboards is the alerts, which can immediately show a user the areas that need urgent attention. The analytics can also be broken down by Personnel Area and Subarea, Employee Group and Subgroup, Company Code, Nationality and Gender. One of the only issues I have with the dashboards is the inability to drill-down and get information about which positions or individuals make up these analytics.
In EhP5 SAP introduced embedded analytics through BI content to be used with Xcelsius Dashboards and integration with Crystal Reports. This is where SAP got the ball rolling for analytics, as the Xcelsius solution is highly flexible and easy to work with – ideal for managers and executives. The focus was really on analytics for Enterprise Compensation Management, but there were also analytics for monitoring the succession planning process: utilization, monitoring, skills and competencies, training, risks, and strengths of talents within the organization. I won’t go into too much more detail about this, since frans.smolders did an excellent job of covering this in his blog Embedded analytics provide immediate answers to key HR business questions. However, what I will cover briefly are some of the analytics provided. In addition to those provided in STVN SuccessionPlanning above, the BI content also includes analytic such as:
As you can see, this is a pretty hefty list of analytics and what I like about this BI content is that it is created around scenarios and attempts to answer business questions, rather than simply supply some statistics. Some thought had gone into exactly what a Talent Management Specialist needs to know to fully analyze their organization. For me the only real problem is that the Xcelsius Dashboards and Crystal Reports functionality require an additional license, as well as relying on having BW implemented. The pre-requisites are also fairly heavy.
With the EhP6 release SAP introduced the Object and Data Provisioning (ODP) tool that allows organizations to get BW-standard analytical capabilities without needing BW. While the power and benefits of BW shouldn’t be underestimated, some organizations simply cannot justify the expense of licensing, implementing and running a BW system. Sure, you could say that these organizations aren’t taking their business seriously, but for BW there has to be more of a business case than just Talent Management analytics.
As part of the ODP delivery 18 data models were provided that cover E-Recruiting, Performance Management, Succession Planning, and Enterprise Compensation Management. The ODP solution can also be expanded to display customer-specific requirements. Along with the ODP is a workbench to create queries, which can be viewed with existing queries in dashboards. The “out of the box” analytics provided with the ODP tool include:
The ODP analytics can also be broken down by various variables. An example list for the Status Monitor for Talent Assessments is:
While I like the concept of ODP, the focus was more around supplying analytics in MSS – although there is a still a decent number of Talent Management analytics. SAP doesn’t have any plans to provide further ODP models in the future, since they are focusing more in BW and some new HANA technologies. Customers should be conservative about investing too much in this particular technology as this might not be a future proof investment.
More details on the ODP options and other analytics provided in HR Renewal 1.0 can be found in another blog by frans.smolders, What happened to HR Reporting and Analytics in EHP6 and HR Renewal 1.0?.
For those that do have BW and EhP6, SAP have introduced the Executive HR Reporting RDS that provides attractive and customizable analytics dashboards that include a variety of workforce and talent management orientated analytic capabilities. Some of these analytics include:
In regards to SuccessFactors, the SuccessFactors Workforce Analytics and Workforce Planning offerings are built from more than 30 years of analytics experience (the solutions are based on SuccessFactors’ acquisition of Inforhm in 2010). They deliver a plethora of analytic capabilities – they ship with over 2000 analytics – in very easily digestible and visualized formats. The functionality provides analytics in tables, charts and graphs – depending on what data is being reported. It also provides benchmarks based on the aggregated data that Workforce Analytics has from its customer base. SuccessFactors Workforce Analytics will also run on HANA in the near future so there will be an even higher level of performance for all customers, not just those that invest in HANA technology. Like the EhP5 analytics, the Workforce Analytics provided by SuccessFactors have been defined to answer key business questions and help organizations understand their organization.
Implementation of Workforce Analytics and Workforce Planning can take as little as 5 months, although this depends on the customer needs, their other systems and what other SuccessFactors solutions they are running. Analytics are supplied via “Metric Packs”, such as Performance Management, Career and Development Planning, Succession Management, and TalentFlow. These are deployed “on top” of Workforce Analytics and Workforce Planning to provide the specific analytics functionality required. Also contained within the solution is functionality such as a query design workspace, dashboard designer, and report scheduler.
From a Talent Management perspective there is a good array of analytics, with over 200 well defined analytics - SuccessFactors told me that a list of all the available analytics “could fill a 500 page book”. The range and focus of analytics differs from SAP’s “traditional” analytics solutions and therefore provides a different level of analysis than was available before. Just browsing through the list shows some interesting analytics that seem more innovative and wide-ranging than is typical in an SAP offering. As a result, for some of the analytics in the selection below I have also included the description used by SuccessFactors. The following selection of analytics are taken from various metrics packs that cover Talent Management:
The External Hire, Career Path Ratio and Promotion rate analytics are also provided for exempts, non-exempts and minorities. The Promotion rate analytic is, interestingly, offered for female employee too.
In fact, all of the analytics in Workforce Analytics can be broken down against various variables, including biographical information like gender, etc:
More recently SuccessFactors announced the release of Headlines, a new type of analytics capability that picks out key trends and highlights these to business managers in common business language. This type of capability goes beyond anything that is offered now by SAP and offers a different angle on reporting and analytical capabilities. By pushing important trends to managers, Headlines is taking the hard work out of analytics for managers in the trenches. You can read about Headlines and watch a short video clip here.
Workforce Analytics is vendor agnostic and can connect to multiple on-premise and SaaS systems, so it can provide cross-application analytical capabilities. Integration should become tighter for SAP customers once SAP announce further details of their SAP NetWeaver Cloud Integration technology for SuccessFactors.
If an organization is already using SAP ERP HCM then it seems like an investment in BW could be as worthwhile, although each organization should evaluate all of the options available to them. Within the near future SAP should provide the capability for SuccessFactors Workforce Analytics to integrate tightly with SAP ERP HCM to provide a greater array of real-time analytics in SuccessFactors’ constantly evolving Workforce Analytics solution.
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