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How to Provide Support Information When Reporting Issues for SAP NetWeaver Cloud

The today’s update of the Eclipse Tools for SAP NetWeaver Cloud introduces a new tool for collecting support information. It is a wizard that can collect various information from the Eclipse installation like bundles info, log files, preferences, system properties, thread dump, heap dump, etc and pack it in a single ZIP file. This information is very useful for the SAP NetWeaver Cloud team and if provided with the issue report can greatly reduce the time to consult and resolve the reported problem.

You can find the support tool under the Help > Collect Support Information… menu. It is a single click away from generating the file at the specified location.


Typically, the information that is collected by default is enough to analyze most of the issues. You do not need to select any of the checkboxes in the Additional data list unless explicitly requested.

Important! Note that the collected support information may contain sensitive user information. You should check the content of the generated ZIP file before sharing it publicly or attaching it to a support ticket.

Special thanks to my colleague Christian Georgi for his dedicated work to make it possible to include this support tool in the Eclipse Tools for SAP NetWeaver Cloud.

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