Shared Service Framework (SSF): Shared Services Organizations (SSOs) have been widely adopted within large enterprises as a way to reduce costs while increasing value and service quality. SSOs take on support and administrative functions with the goal of managing business processes while increasing efficiency and improving the service to the internal and external stakeholders. Software has become essential to the success of Shared Services as an automation enabler for service delivery and execution of business transactions. It is statistically proven and undisputed that companies applying software-based automation to their SSO achieve highest efficiency, effectiveness and compliance.
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HR data privacy is important and becomes more important as organizations become SAP provides a highly automated business platform for multifunctional SSOs. The SAP Shared Service Framework software enables you to:
Ø Optimize end-to-end process integration and automation
Ø Provide agents with direct access to accurate and consistent information with integrated processes and systems
Ø Improve customer satisfaction by collecting feedback and continuously improving operations
Ø Help ensure scalability across business functions with a single platform that supports finance, HR, IT, and procurement even in a heterogeneous IT landscape
Ø Gain full transparency using analytics, dashboards, and reporting provided in the operations and governance cockpit
SAP Shared Service Framework enables global business services to be operated on one unified business platform. Highly automated end-to-end processes are driving business value up and costs down.