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Upgrade SAP BCM from 7.0.3.0 to 7.0.3.100

In our current project, there was a requirement which is as follow:

“When a call ended on CDT, the Agent becomes READY after the defined Wrap-Up time (Default is 3 sec defined in User Settings Templete), but if use is picking the call from CRM WebUI, the Wrap-up time never ends unless you click Exit button. For this there is a new settings SC_XFLD_OII.WrapUpEndedFromCdt. If you set it to 1, CRM will exit after CDT wrap-up ends.

For this we’ve to upgrade our BCM System, so we did 🙂

Procedure

We followed the procedure described in the Operation Guide  in section 6.2 “Installing Support Packages”. I just want to visualize the procedure to help you.

1. Back up the database, registry keys, all software files and system model before you start the installation or upgrading procedure.

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2. Extract the support package to the Install Media path of your system, by default C:\Program Files\SAP\BCM\Install.

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Alternative Way to Update IA

3. Shut down IA. This does not affect the running services.

4. To remove the previous version of IA, choose Start > Control Panel > Add or Remove Programs > BCM Infrastructure Administrator > Remove/Uninstall

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5. To install the new IA package, double-click the MSI package under D:\SAP\BCM\Install\7.0.3.100\Infrastructure Administrator.

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6. Start IA locally and load the system model file.

7. To start the system, choose Connection > Connect.

Deploy Support Package

8. Start IA.

9. Go to Deployment Mode

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10. Set all VU’s role to inactive.

11. Right Click on HAC and choose Change Base Installation… and choose 7.0.3.100.

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12. Apply changes to local host

13. Choose al VU’s one-by-one , Right-click and choose “Change Base Installation…” and 7.0.3.100

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14. Do this for all VU’s and then under HAC, choose Synchronize Instance for each VU.

15. Apply changes to Local Host.

16. Backup new version.

Thats it.

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