To setup SAP NetWeaver Portal System to create Incident in Solman below configuration required to achieve the integration of SAP NetWeaver Portal system to SOLMAN. An iView has to be created and used to send the incident to the local SAP solution Manager Service Desk.
Configure iView via Content Administrator => Portal Content and has to Maintain these Values.
1. User ID (Solution Manager user creating messege)
2. Installation number of the SAP Solution Manager System
3. DBMS short name and release
4. Valid R/3 connection in jcoDestinations.xml in the Portal system Landscape
5. Target SAP Solution Manager Version
To enable this functionality follow below setup:
Please read the following Notes:
SAP Note 641707 – iView EPSolman (Request Support), which contains the most recent information about the Request Support iView.
· SAP Note 1254835 – System data missing with portal messages
· SAP Note 658665 – EPSolman Request Support iView Customization
Regards,
Vinod Palli
Source: SAP
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