SAP Education India’s Commitment to Quality & Ethics

Hi Maggie,

Thanks for your nice blog. Still, I have number of questions framing around in my mind. Frankly, will have no time to notify the complaints to SAP, as they are already tensed up with the amount paid. Many people might not be knowing whom to contact and where to contact.

1. I have attended at Genovate Mumbai (FICO) in 2003 / Siemens Mumbai (SEM) in 2005 / Genovate Mumbai (SEM BW Based Consolidation) in 2006. But, unfortunately, none of these institutes have given the printed copies of materials. I can confirm always they are photostat copies. Unlike other countries like UK, where the printed copies of the materials are served with the participants. Do not know if this is the same case with India? I still wonder how many Authorised Training Centers are physically distributing printed copies rather than photostat copies of the materials?

2. Would SAP India Education would really give any preference of value to the elite list of Global Partner. I believe you have one of the rule that the participant must be working with the local partner / customer of SAP. I have been rejected on the basis that I was working with Global Partner, but not with your local partner? However, with the same credentials SAP Malaysia has accepted my application. I had altogether to flew to KL to write my Certification? What is the discrimination policy between KL and Bangalore, when both the locations are situated geographically in APAC region.

3. Most of the time (may be I am unfortunate) the server connection is poor, particularly if it is new dimension product such as SEM / BI. The Management Team at Authorised Training Centers used to blame SAP India for problem in connection. As participant, I am really not much interested what is the background score for this mistake.

4. Some of the facilities are not worth for person visit. Probably, we selected the wrong time in rainy season, rooms are flooded with water and ACs gone for repair.

5. I am really not sure if you strictly follow the training timings. Sharp 9 to 5. If it is the case, much appreciated. But, people would expect few hours may be atleast 8 am to 7 pm type of hours if somebody wants to extend they practice etc. Unfortunately, the course is completed by afternoon only. Do not if any of the instructions are strictly followed by the Instructors. When the course is for 8 hours, how come they can be able to complete in 4 hours?

6. Some of my courses are for 25 days (including 5 days) project, but the courses are completed within 17 days and there were no project at all. I really do not know what is point of including 5 days projects? It is a simple wastage of for the participants, when there is no serious commitment is there from the Institute.

7. Particularly, 60 of our colleagues are being registered for TechEd (do not exactly remember the year may be 2006 or 2007). They have not intimated anything before paying the amount. But, when the fee has been collected, they intimated we need so and so documents and they informed us you will not get any refund. After lot of fight, they have deducted 2500 INR and most of the people dropped. This is a definite lack of transparency.

I really doubt if anybody in India has spent more money than me from the personal pockets. I am very regret to inform you, after spending lakhs of rupees for SAP Education in India, every time it was some kind of disgusting experience. Luckily passed every time, but that does not mean that they have really delivered what they have promised.

I know it would not serve any meaningful purpose to dig what has happened 7 years back. Rather than claiming the wonderful quality processes or procedures, I would be highly appreciated if SAP / Authorised Training Partners look into the "Opportunities for Improvement"

8. I am not referring to all the trainers. Unfortunately, some of the trainers not fit. No project experience / Implementation Experience. SAP India is asking for Implementation Experience for the participants in order to write the examination. But, surprisingly, there are without any implementation experience (seen tutors with demo experience). Not sure whether there is any check on the tutor / instructor's credentials claims of implementation experience?

Please let me know if you would like to know any further details.

Kind Regards,

Ravi

Dear Kavindra,

It is SAP Policy that Certification fee is exclusively for writing SAP Certification, but does not include any Certification material. Unfortunately, this cannot be changed. Many of the IT Certifications like CISA, CISM etc. charge only exclusively for certification fee, it does not include any materials.

Certification has a limitation, more than 3000 pages are to be covered within a span of 25 days. Mostly, SAP emphasizes to cover the fundamentals. SAP tries to give a foundation to the consultant. After the course, the consultant has to learn on a daily basis throughout his professional career. If the consultant fails to learn anything, then we cannot blame SAP for the quality of the consultants.

Though they would try to bring the best consultants on the board, unfortunately, you may find some painful cases of poor instructors at times. If you have any such instances, immediately bring it to the attention of SAP Education. They would be able to take necessary steps to resolve your issue.

At the end of the day, Certification is a personal choice. The are very good consultants with or without certification. There are good consultants failed in SAP Certification and there are bad consultants passed SAP Certification with more than 90%. There are many way to develop the skills of SAP Consultants. It is ultimately the consultants choice, whether by way of SAP Certification or by going the SAP Books. If we have real passion to do something, then it would never look for whose money it is.

Best Regards,

Ravi