What are the Rules of Engagement in our SAP Community Network?
From the time this community launched back in 2003, our members have continuously helped us evolve a set of community guidelines, formulated participation rules and have even pointed to cultural values that work as recommendations for a better engagement experience.
A while back, SVP Mark Yolton shared the idea of an honor code in his blog:Building Community: Expressing Core Cultural Values Through an Honor Code
If one were to boil these values and rules to a few simple phrases they might look something like this:
Be authentic, transparent, timely, responsive, reciprocal, courteous and humble (and as Mark outlined in his post), have respect, maintain trust, assume good faith, encourage others, strengthen the community and recognize good work. This goes for those initiating posts, those responding and commenting to them, and even those lurking and contemplating participation.
Moderators have continuously asked for a concise place to point newbies to where a “Rules of Engagement” are clearly outlined.
To this end, we have updated and simplified the “Rules of Engagement” which are now prominently accessible from the Getting Started Page and on most of the homepages of topics (under the Actions box).
Would love to hear your thoughts.