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Author's profile photo Hüseyin Bilgen
Hüseyin Bilgen
September 12, 2012 1 minute read

What Happens When?

Do you know what happens when a BCM component fails?

Here, I found the Effects of Inactive BCM Components slide when checkig it for a customer. This slide is for BCM 6.0 and I believe it is valid for BCM 7 too.

Inacvive Component Effects on the softphone Effects on Hardphone/MTD phone Effects on calls in queue
CEM Server/Call Dispatcher Connected call is terminated Connected call is terminated Calls are terminated
MRS No on-hold music for a connected call. Currently played prompts are interrupted. New prompts are played on available MRS servers. The currently played prompts are interrupted. New prompts are played on available MRS servers.
IIS The current session is closed. The directory searches fail until the other IIS has started properly. MTD will notify about the session closing and the agent needs to re-login in order to obtain full functionality. No effect.
H.323 Bridge Calls traveling via the failed bridge will terminate immediately Calls traveling via the failed bridge will terminate immediately Calls traveling via the failed bridge will terminate immediately
SIP Bridge Calls traveling via the failed bridge will terminate immediately. Calls traveling via the failed bridge will terminate immediately. Exception: internal SIP-SIP calls will stay active but no new calls are connected. Calls traveling via the failed bridge will terminate immediately.
Connection Server Connected calls are not disturbed but new calls cannot be connected in the BCM system. No effect. Calls cannot be distributed to agents.
Data Collector No effect. No effect. No effect.

Databases

(CPM, CEM, Reporting & Monitoring)

 All currently logged-in users can serve calls. All database related actions, e.g. directory, are unavailable for the users. New users cannot log into the system. All currently logged-in users can serve calls. All database related actions, e.g. directory, are unavailable for the users. New users cannot log into the system. Calls remain in the queue and are distributed to the agents currently logged in.
High Availability Controller (HAC) No effect. No effect. No effect.

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      Author's profile photo Lloyd Goveia
      Lloyd Goveia

      Great tips Huseyin!!! thanks for sharing this with the community.

      Cheers,

      Lloyd