SAP Active Global Support is going to be at SBOUC, and we wanted to share where you can catch us at the conference.
Starting Sunday afternoon, Christopher Vozella, Neil Greathead , Kristen Cordell-Labarge, and I will be at the ASUG Influence summit. We are very excited to be joining the roundtable and discussing SAP support.
Monday through Wednesday, we will be all over, so check below for a breakdown of each of the sessions.
Monday, September 10, 2012 3:15 PM – 4:15 PM
SAP business intelligence web applications are constantly evolving to encompass ever widening ranges of business processes and applications. The portal, called BI launch pad in SAP BusinessObjects BI 4.0, represents the initial point of access for most users, and the experience is fundamental in creating their first impression of the product. It is therefore critical that this experience be both rich in functionality and quick to respond. This presentation will focus on ensuring the response time of SAP BI web applications is as fast as possible in order to create an excellent first impression. This topic will cover a proposal for accelerating the delivery of static content and maximizing the use of browser cache to enable significant gains in performance. Remember, performance is of paramount importance, an integral component in ensuring users take full advantage of the capabilities the SAP BI platform offers.
James Rapp presenting
Monday, September 10, 2012 11:15 AM – 12:15 PM
The SAP Active Global Support Customer Experience team listened to your feedback on the current state of the SAP Support Portal, and they are actively pursuing a new direction for the portal. They held various rounds of usability testing with customers that focused on specific tasks in the SAP Support Portal such as downloading products, creating messages, and requesting license keys. These usability studies showed them that customers had a hard time getting what they needed, no matter if they were a newcomer or a 20 year veteran of SAP systems. Find out how you can get involved in providing feedback and engaging with the team, learn what changes have been made to the current portal, and see firsthand how they are taking your insights and making them the priority behind the new SAP Support Portal vision.
Tuesday, September 11, 2012 11:15 AM – 12:15 PM
Aasavari Bhave presenting
Tuesday, September 11, 2012 10:00 AM – 11:00 AM
A support function is a necessity in any industry, yet how often do you get the opportunity to engage directly with a dedicated team whose remit is to understand and enhance the experience you receive when engaging support? Well, thisopportunity exists today in SAP Support. During this presentation SAP would like to explain how the SAP Customer Experience team is engaging directly with customers, leading the way in innovative ways, to understand and then change the customer support experience. They will also provide practical ways to get the best out of support. This will be through specifically calling out programs/services that are available now (not a sales pitch, but programs/services that are designed to help you succeed with SAP products and SAP Support).
Tuesday, September 11, 2012 4:00 PM – 5:00 PM
This presentation is intended to provide you useful tips on enabling additional trace features for both Crystal and WebI reports that run against a SAP NetWeaver Business Warehouse (SAP NetWeaver BW) back-end. These tips also offer the ability to better analyze and read these traces. With this information you will be able to perform more meaningful searches against both the SAP knowledge base and notes system.
Duncan Dortants presenting
Wednesday, September 12, 2012 8:00 AM – 9:00 AM
Regardless if your business intelligence administrator, director, CIO, or simply a consumer of BI you will be able to reflect on a time in which the performance of your investment did not live up to expectations. Join Timothy Coffman as we go on a journey in search of the cure for this recurring condition
Timothy Coffman presenting
Wednesday, September 12, 2012 10:30 AM – 11:30 AM
A support function is a necessity in any industry, yet how often do you get the opportunity to engage directly with a dedicated team whose remit is to understand and enhance the experience you receive when engaging support? Well, this opportunity exists today in SAP Support. During this presentation SAP will explain how the SAP Customer Experience team is engaging directly with customers, leading in innotative ways, to understand and then change the support experience. They will also provide practical ways to get the best out of support through specifically calling out programs/services that are available now (not a sales pitch but programs/services that are designed to help you succeed with SAP products and SAP Support).
Wednesday, September 12, 2012 4:00 PM – 5:00 PM
Gaining visibility into the inner workings of your SAP BusinessObjects environment can be challenging even for skilled system administrators. Invariably, the conversation comes down to the “Root Cause”. SAP has a way to help, and it comes to you at no additional cost with your Enterprise Support. It is called the Remote Support Component (RSC). RSC is a powerful and insightful monitoring solution that can help you find the root cause, and provide detailed insight into your SAP BusinessObjects system operations. SAP’s Toby Johnston and SAP Mentor Greg Myers will give you a tour of RSC and how it can benefit your organization.
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