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Author's profile photo Former Member

FAQ for SAP Business One mobile app

What is the SAP Business One mobile app?

This mobile app lets you stay in touch with your business and customer data while away from the office. It enables you to instantly connect with your SAP Business One application via iOS or Android devices and lets managers, executives, sales reps, and service techs stay informed about their business by viewing reports, managing contacts, handling sales and service activities, and more.

How can I install this mobile application?

You can install the SAP Business One mobile app that is optimized for iPhone, iPod touch, and iPad devices from the Apple App Store or iTunes.

The app for Android devices is available on Google play.

Do I need to pay for it?

The app is free to download and can be used for trial and demonstration purposes. The same app can be used for your business; however, you need release family 8.8 or higher of the SAP Business One application and Integration Component as your back-end system. Each mobile user needs a specific user license of SAP Business One.

Can I try this mobile app even if I do not have an SAP Business One installation?

Yes, even without SAP Business One running your business, you can try the mobile application now, free of charge using a demo logon. SAP provides a Business One environment that you can connect to instantly.

Begin your free trial in two easy steps:

  1. Install the free app on your iOS or Android device of choice
  2. Start the app and use the demo option for logon

I am already using SAP Business One. Are there any requirements to be able to use this app?

In order to use the mobile application for your business, you must be running release family 8.8 or higher and Integration Component as the back end system. Additionally, each mobile user needs a professional, limited (limited Financial / Logistics / CRM) or starter package user license of SAP Business One. Before you start, make sure your SAP partner configures the mobility settings in SAP Business One.

I am not using SAP Business One yet. Where can I find information about the application?

Visit our web site and find more Information about SAP Business One. For information in your local language, select your country from the Country Sites page and then go to the SAP Business One page using the menu selections: Solutions -> Solutions for Small and Midsize Enterprises -> Business Management -> SAP Business One.

How do I access the User Guide?

The detailed User Guide can be accessed within the app. You must first download and install the app to access the guide. To display the guide, choose the “Help” option. For the iPhone App, the “Help” jump button is located on the top right of the home screen. For the iPad version, the guide can be located by accessing the “menu” section and scrolling to the “configuration” button on the top-right of the left section.

The detailed User Guides can also be accessed online: iOS and Android

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      Author's profile photo Jeanne Hoogeveen
      Jeanne Hoogeveen

      Dear mr,mrs.

      I'm busy with the SAP b1 Mobile App, and had to find out today that on the IOS app there is a very nice Sales Catalog. But it's not available on the Android app.

      Is there a specific reason for, are there plans to develop it also for Android. Cause the Catalog is a very attractive option on the mobile app, especially when using the pictures.

      Please let me know if there are any expectations of the Sales Catalog to be available in the Android app also


      Kind Regards

      Jeanne Hoogeveen

      Author's profile photo Former Member
      Former Member
      Blog Post Author

      Dear Jeanne,

      In principle, we recommend the idea place to address such requirements.

      I cannot give an official statement here, but currently we are not planning your request for this app. Actually this can change at any time, we observe the market about the used platforms and devices very precisely.

      Since you ask for Android, we also recommend the closer look at SAP Business One Sales App for Android.

      Again, please see SAP Note 1028874 - Process for Legal and Non-Legal Requirements, you are welcome to present such an idea and your requirements on SAP Business One idea place.

      Best regards, Peter

      Author's profile photo ByungSeok Lee
      ByungSeok Lee

      I want to use SAP android app "SAP Business One" .

      I have completed the B1i, SAP mobile, DB, and firewall Port settings.

      But I still get an error message.

      The error message is "Internal server error. contact your system administrator".

      What should I do if I get this error to run my app?

      Please teach me.


      Author's profile photo Former Member
      Former Member
      Blog Post Author

      Just check the SAP Notes on exactly this Symptom

      Author's profile photo Former Member
      Former Member

      Hi there everyone. I need some guidance. I'm doing the Master SAP Systems and Big Data, following the sports field. How could I do to develop an abap app, and run in it a Android environment? Through SAP Mobile Platform?


      Author's profile photo Former Member
      Former Member

      Dear SAP developer

      Our company have using the SAP Business Mobile app previously until we graded our software to V9,2 patch level 11.  Now when we login to the mobile app, the error message read : You are unauthorised to view sales order, etc”. This error message shows when i try to access any module.

      Would appreciate if you could look into this and resolve the error as soon as possible.

      Thank you.

      Author's profile photo Jhon Sebastian Arciniegas Gomez
      Jhon Sebastian Arciniegas Gomez
      Hello sap, good day!

      I have a question about this app
      I wanna know why my mobile devices with operating systems i os 13 when I try to access the app , the application shows me " the certificate is not trusted " , and I'm sure that the installation in each device is correct because in my others devices with I os 10 I can access to the app normally. I want to know if is there any additional configuration in the lastest version of I os for enable trusted certificates. Thank you so much
      Kind regards
      Author's profile photo Rodolfo Severino
      Rodolfo Severino

      I have the same problem.

      I installed the same certificate on iOS 12, it worked perfectly.

      Now is waiting for the goodwill of SAP to update the application.

      Absurd of SAP not worrying about the mobile part of Bussines One, it looks like an abandoned ERP.

      Author's profile photo Turgay Silahsiz
      Turgay Silahsiz

      I think so. it is abandoned ERP

      Author's profile photo Turgay Silahsiz
      Turgay Silahsiz

      Hi Sap

      When I update ios 13 Sap Business One mobile can not work. It is a problem about certificate. Eror message like this “certificate can not trust” How can I solve this problem. I tried to update my certificate but it is not.I talked with Apple this problem they said to talk with you. Anyone help to me?

      Best regards

      Author's profile photo Former Member
      Former Member
      Blog Post Author

      Turgay, your SAP Partner is there to help you, for technical clarifications they also can raise an incident to SAP. Best, Peter

      Author's profile photo Turgay Silahsiz
      Turgay Silahsiz

      Hi Peter. I already did it in a ticket. But I couldnt any answer from Sap Turkey or Sap Global. I can not use mobile aplication for one mounth. I tried to generate new certifacate and calling apple support desk. But nothing

      Author's profile photo Turgay Silahsiz
      Turgay Silahsiz

      Hi Peter

      Yes our Sap partner did it in a ticket. But we didnt get an answer until now.

      Author's profile photo Former Member
      Former Member
      Blog Post Author

      Ok, sorry to hear that but every incident should be closed with a solution only.
      Btw, have you checked SAP Note 2847012 iOS 13 / iPadOS 13 Trusted Certificate Requirements yet?

      Author's profile photo Turgay Silahsiz
      Turgay Silahsiz

      Not yet Peter. We tried every thing but can not. I think that aplication have to update from by Sap team. Sap sent an email to us in some advice for our ticket but certificate days should not be more than 800 days. Sap certficate days has 1,000 days so it is not working.

      Author's profile photo Nguyen Thanh Nguyen
      Nguyen Thanh Nguyen

      Dear Team,

      today I have try use app in ios and android then it happen error when connect to system demo. can you try check again