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Author's profile photo Former Member

SP05 :How to find and create customize Number Range interval using CRM UI for Charm Transaction Types w and w/o templates

Hi,

In ST 7.10, Support Package 5 the Change request management having option to check and create the Number range interval in single place using CRM UI

Step :1 Goto solman_setup -> IT service management ->Change request management -> 3,2 Maintain transcation type

ChaRM_CRM_UI.jpg

Step :2

Select the transcation type which we need to dispaly or change the number range

/wp-content/uploads/2012/08/2_131343.png

Step:3

If we want to create the new number range or delet the teh existing number range. click the Maintain number range

new CRM UI screen will open, follow the below step to create the new interval and deletion.

/wp-content/uploads/2012/08/3_131351.png

Rg,

karthik

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      Author's profile photo Former Member
      Former Member

      Hi Karthik

      When we execute solman_setup, we can't see IT Service Management on the left hand side, we have Solution Manager 7.1, sp05. We have these options on left pane

      • Overview
      • Basic Configuration
      • Managed System Configuration
      • Technical Monitoring
      • Measurement Platform Setup
      • Further configuration
      Author's profile photo Former Member
      Former Member

      Please go to section 3.5 Maintain Transaction Types, under Change Management with 7.1 SP10.