We are running BOXI 3.1 FP 3.5 with Tomcat 5.0 installed on AIX (220.127.116.11) with DB2 (v18.104.22.168) Database.
Our BOBJ system is frequently (weekly twice) getting hanged and becoming unaccessable. Once its hangged, BOBJ URL is opening, however after entering the User id and password, its not going to next page and ending up with error like (Error: Server not found or server may be down (FWM01003) null ).
Finally the BoBJ coming into the normal only when the Tomcat and BOBJ is restarted.
As an analysis, we checked the serverpid folder, it seems all services is up and running.
Even we enabled the trace and reviewd the log, but no error found.
Is there anyone facing same issue? Can anyone help us to findout the root cause of the problem?