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Hi All,

This is my first blog and would like to share an error and solution related to SOST. We were seeing error messages in SOST . Mails were sent from SAP but they were not received by the recipient. The indication was grey in SOST instead of green and error code was XS718. The information from system was recipient valid, delivery attempted as below

/wp-content/uploads/2012/08/sost1_128820.png

Solution :

Go to SCOT and change from SAPconnect expects receipt confirmation for Internet mail to SAPconnect does not expects receipt confirmation for Internet mail as below. This fixed the issue and we were able to receive mails from SAP.

/wp-content/uploads/2012/08/sost_128821.png

/wp-content/uploads/2012/08/sost1_128820.png

Thanks,

Ranjith

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17 Comments

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  1. Susan Keohan

    Hi Ranjith,

    Thanks for the blog – I am not an SAP Netweaver Admin, but I really appreciate you putting a solution out there for those who are. 

    Keep blogging!
    Sue

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      1. Vijayakumar B

        Hi Ranjith,

        We are using ECC 6 EHP 6. we are the same above issue(We are seeing error messages in SOST . Mails were sent from SAP but they were not received by the recipient. The indication was grey in SOST instead of green and error code was XS718.)

        The confirmation of receipt option not there in our SAP ECC 6. what to do next. please help us.


        Thanks,

        Regards/wp-content/uploads/2015/11/123_839487.png

        Vijayakumar.B

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                    1. Ranjith Jacob

                      Hi Vijaya,

                      please check with your mail administrator whether there is relay between sap server and mail server. they might be able to find logs in mail server. also you can enable tracing in scot to find the errors.

                      thanks,
                      Ranjith

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                      1. Vijayakumar B

                        Hi Ranjith,

                        Thanks for your help.

                        My issue is solved. actually not mentioned source email id in su01. Once it set, email successfully received from sap.

                        Thanks

                        Vijayakumar.B

                        (0) 
  2. Juan Reyes

    Hi Ranjith,

    It’s great to see new bloggers around, I do have 2 comments for you.

    First: Please be extensive when writting about the scenario, the error itself and the solution. Lack of detail may make a blog misleading and/or reduce its quality.

    Second: When creating screenshots please crop the images to a readable size, a good way to do this is to use Alt+Print_Screen and then paste/crop and modify on an image editor (like paint).

    Best Regards,

    Juan

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    1. Ranjith Jacob Post author

      Hi Juan,

      Thanks for commenting and guiding me . I have taken note of your suggestions and made the changes in my new blogs. I will edit this one also and add more quality .

      Thanks,

      Ranjith

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  3. Julia Bayrhammer

    Hello Ranjith,

    we are on SAP_BASIS 731 08 (SAPKB73108) and even if I go into the classic node maintenance I can’t see this point “SAPconnect expects receipt confirmation for Internet mail”.

    So where is the maintenance of this point now?

    Background is that we have different behaviour of SCOT / SOST. One user gets an errormessage if sending mail to a wrong emailaddress. Another user doesn’t get a notification.

    Regards,

    Julia

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  4. lingaraj desai

    Hi Ranjith,

    In Our SAP system also we are facing same issue,As we getting Delivery Info Because of above setting you have mentioned.

    Could you Please share with me how that setting you able to change.

    In your screen shots,You have not mentioned Properly ,Could you share steps in detail

    Thanks and Regards,

    Lingaraj desai

    (0) 

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