HR Analytics: The Key to Strategic HR?
In a recent post about HR analytics, my colleague Kouros Behzad asked the question, Does HR Really Fit the Definition of Big Data? It’s a valid question and one he answers in the positive by describing the myriad varieties of workforce-related data that companies must manage; the need to connect the right data in a way that makes sense to identify trends, risks and opportunities; and some of the tools that are available to help HR organizations with these initiatives. I’ll go even further and think about who is sitting in front of the laptop or iPad, working with the big data (I was once an HR practitioner, after all). If it’s the right person, with the right skills, it may be the most encouraging development we’ve seen in finally making the HR profession more strategic.
In a recent study of 250 HR executives by Oxford Economics, the respondents agreed that the benefits of improved HR analytics are substantial (“improved” meaning improved impact on the business at large, not just HR). The Oxford study noted that within three years, 70% of those surveyed expect to have the proper tools to support the business with analytics. Clearly there is a need and an appetite for HR analytics – not just operational HR metrics such as time to hire, or cost of hire, but true HR analytics which combine workforce-related data with other organizational data to achieve strategic impact and business change.
However, the Oxford study also pointed out that only 50% of the respondents considered HR to be a profit driver (a dismal 23% in North America). So another important theme is emerging, and that is the readiness of the HR organization to support HR analytics. It’s a skill set, many say, which HR organizations do not have today, and need to nurture, develop or acquire. With the right skill set leading to more sophisticated use of HR analytics, I think those numbers can easily improve.
What are the skills needed to be an HR Analyst? According to Peter Howes, Vice President, Workforce Planning and Analytics at SuccessFactors, it’s a combination of business acumen and understanding of models, along with analytical skills to interpret the information. I would add it’s an ability to envision what might be, with the ability to build scenarios and queries to investigate that hypothesis, and to communicate this to company leadership in a language that makes sense to them – i.e. business language, not “HR” language.
So does HR have a big data problem? I agree with Kouros, that yes, it does. HR analytics technology is a big part of the solution, but as Peter Howes noted in a recent webinar, “Quality data and tools are necessary, but not sufficient. Analytical and conceptual capability gets you over the wall to true business impact.” Having the right combination of technology and skills may be the key to finally making the HR department strategic: HR analytics, in the right hands, will help the HR profession articulate the value of HR initiatives and actual impact on the business – and take deserved credit for it.