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Author's profile photo Kristen Scheffler

You CAN make a difference – tell us what you think about the SAP Support Portal

Do you use the SAP Support Portal to log messages?  Download Software?  Request Licenses?  Search for Solutions? 

Do you find any of these tasks to be easy or difficult?

If you could change anything or add additional features and functions to the SAP Support Portal, what would they be?

These are just some of the things we want to hear about.  Why?  We want the support portal to be easy to navigate and use and be focused on your needs.  We can’t make this happen without you.

We are now in our third year of asking customers and partners what they think about the SAP Support Portal.  Based on the feedback from previous years, we ran usability studies focusing on certain tasks in the SAP Support portal.   These studies allowed us to see how easy or difficult it was for you as a support site user to complete these tasks.  I am pleased to say that we now have a SAP Support Portal redesign project team focused on creating a world class support portal based on customer feedback, using customer language, and derived from customer input and research.   

The SAP Support Portal project team is focused on your needs, not our own, so we really want to hear from you.   By spending a few moments of your time, you can help define the future of the portal.  Your input will make a difference.  Please take the survey here:

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