This post is created for the benefit of SAP Consultant who work in Customer Service Module. There are many threads in SAP SCN as well as other SAP forums. This enhancement is possible using ABAP brain of Yogesh Shukla who also works with IBM & brings with 6+ years of experience. Rahul G Asai also works as a functional Logistics Consultant in IBM & has 7+ years of experience.
Typically when service orders are created from repair sales orders, to carry out service processing like component replacement, actual activity on work centres, the service order created is of the type SM03. This is standard SAP behaviour & can not be changed using customizing. New service order types are required in various cases like-
- Settlement of service cost is required on various settlement objects like on cost centres, WBS or Internal Order if the repaired component is In Warranty.
- Sales Order or Profitability Segment if the repaired component is not in Warranty.
- Any other reporting purpose.
Typically, these order types can be assigned to requirement class (which are assigned to requirement types) & can be derived within repair sales order. But, these service order types have to be of refurbishment type & gets created when service notifications are saved. This is not a desired functionality in many of the businesses and as they don’t want the service order immediately after the notification but rather after receiving returned material from the customer (through sales route using repair sales order).
Therefore, modification is recommended below which can be used to generate different service order types when they are created in the background automatically from repair sales order (once goods are received using returned delivery).
Below logic needs to be used in the function module given below at the enhancement points specified-
Function Module: CO_ZV_ORDER_POST
Enhancement Point: co_zv_order_post_07
Enhancement Spots: es_saplcozv
Screenshot of the ABAP coding is given below as a quick reference.
T Code SE37, Function Module # CO_ZV_ORDER_POST
Actual Coding as below-
This program will be triggered automatically when business user tries to create service order from repair sales order.
Instead of Z Table, standard SAP functionality of variant maintenance would be used for this development. Screenshot taken from Transaction code STVARV-