Solution Manager Incident Management is now enhanced with ITSM ( IT Service Management) features and can now provide support to SAP & NON-SAP products. In this blog we focus or quickly explore the steps required to create a new Problem Category in the Solution Manager 7.1 Incident Management.
What is Problem Category?
Problem categories are used to classify problems, for example, known error or problem caused by change. For incidents, the categories are displayed in the solution category field.
Where I can see this field in Incident Management workcenter ?
It can be find in the CRM_UI transaction or the processing interface of Incident Management under DETAILS assignment block. e.g sample screenshot is shown below
How to configure or create a new Problem Category in Solution Manager Incident Management 7.1 ?
You can follow the below steps to create a new problem category in Incident Management 7.1
Step 1: Enter transaction SPRO or IMG and navigate to the activity as shown below
Step 2 : Click the highlighted entry and the below 3 standard entries can be seen
Step 3 : Click New Entries and create a new custom specific for your requirement.
Save it and exit.
Step 4 : In Transaction CRM_UI or Incident Management Processing interface it is visible now.
Thus, above steps will help you to create a new category in SAP Solution Manager 7.1.
Please note: It is not possible to assign this new entry to a specific transaction type like SMIN or ZMIN only because this is independent.