Solution Manager 7.1 SP05 – IT Service Management – How to Configure Impacts/Urgency
Configuring Impacts and Urgency – Solution Manager 7.1
Figure 1 shows where this is located in the IMG
Figure 2 shows how the impact could be configured
Figure 3 shows Very High, High, Medium, Low urgency for the urgency
Where does this show up in the incident screen?
Figure 4 shows where this is displayed on the Create Incident screen