Solution Manager 7.1 SP05 – IT Service Management – How to Configure Impacts/Urgency

Configuring Impacts and Urgency – Solution Manager 7.1

Figure 1

Figure 1 shows where this is located in the IMG

Figure 2

Figure 2 shows how the impact could be configured

Figure 3

Figure 3 shows Very High, High, Medium, Low urgency for the urgency

Where does this show up in the incident screen?

Figure 4

Figure 4 shows where this is displayed on the Create Incident screen