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Versions: Solution Manager Version – 7.x and up

Idea is borrowed from this thread:

http://scn.sap.com/thread/927501

Background:

Users desire defaults in the NOTIF_CREATE transaction to create an incident, which is still available for creating incidents in Solution Manager 7.1 instead of the CRM web client.

Transaction:

SE38

Program:

RDSWP_NOTIF_CREATE_CUSTOMIZE_S

/wp-content/uploads/2012/07/1fig_122865.png

Figure 1

Figure 1 shows that you can default the field groups and entries.  Enter the desired field group and the default in the Input Value and click Execute.

Field group possibilities:

/wp-content/uploads/2012/07/2fig_122866.png

Figure 2

Figure 2 shows the default field groups you can set up

3Fig.png

Figure 3

Figure 3 shows the system /IBase defaults set in Figure 1

This will ease the entry for those reporting incidents in IT Service Management.

Learn more at these future Solution Manager events:

Projects 2012 Oct. 29-31, Las Vegas

SAP TechEd, Oct. 15-19, Las Vegas

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