SAP Solution Manager 7.1 SP05 – New BW Content with Time Recording

What is exciting about Solution Manager 7.1, SP05, GA since June, is that now it offers BW content for Time recording.  To configure time recording in Solution Manager 7.1, see here:

http://scn.sap.com/docs/DOC-27492

See the SAP help here:

http://help.sap.com/saphelp_sm71_sp05/helpdata/en/45/51fbdbd4941803e10000000a1553f7/frameset.htm

http://help.sap.com/saphelp_sm71_sp05/helpdata/en/92/377518d872440c9954a5eaf92589fc/content.htm

For me, I ended up activating BI Content manually for BW InfoSets 0SPR_MSET, 0SPR_LAST

RSA1 -> BI Content

Figure 1: Activate BW Content

Figure 1 shows where to activate the BW content for time recording.

To be sure it has activated correctly go to SM_CRM to display the CRM web client

Figure 2

What is new in Solution Manager 7.1 SP05 is the ITSM BW Reporting feature

Click on the ITSM BW Reporting link in Figure 2.

Figure 3

Figure 3 shows I can change the filter for the report

Figure 4

In Figure 4, I select “Click here to load data from Business Warehouse”

Figure 5 – Time Recording

Figure 5 shows the time recording reporting available – the time recorded by priority, average work effort and total work effort.

This should answer the question where is the support staff spending their time?  On incidents?

Figure 6

Figure 6 shows you can send this report via BEx Information Broadcasting

You can also check out the resources on the Solution Manager Ramp-up Knowledge Transfer ( service.sap.com/rkt-solman )

Learn more at these future Solution Manager events:

Projects 2012 Oct. 29-31, Las Vegas

SAP TechEd, Oct. 15-19, Las Vegas