Repair Process in SAP CS (Customer Service) - Part II

[Former Member]

Taking forward from Part I of this Repair Process, we would see in the Part II following 3 areas of repair process-

 

• Settlement Process (to Cost Centre)


• Delivery if the Repaired Component back to Customer &


• Billing to customer if the component is not in warranty

 

 

 

3.8 Settlement Process to Cost Centre

 

Now, we settlement of the service order is done in transaction KO88 as below-

 

 

Click on below-

 

 

Check the settlement accounting document-

 

 

We see the controlling document as below which indicates costs are settled to cost centre-

 

 

 

3.9 Delivery of Repaired Product to Customer

 

 

Before,  we deliver the repaired product to customer, we need to mark the service order for completion as indicated-

 

 

You get an option to mark the notification as complete.

 

 

We check the status in the sales order for delivery creation-

 

 

Prices for repair services are needed to be put in the pricing condition tab-

 

 

We create the delivery / Transfer Order as below using transaction code VL02n-

 

 

 

Delivery is created as below-

 

 

Outbound Delivery - 8112000169

 

Transfer Orders are created as below-

 

 

We select the processing mode as below-

 

 

We put the returns delivery number for the bin selection & storage type as 904-

 

 

We save the transfer order-

 

 

This can be validated in the document flow as below-

 

 

 

We issue the goods from the delivery (Return material is repaired & delivered back to customer)-

 

 

This can be validated in the document flow-

 

 

We check the movement type and note that this is non-valuated –

 

 

 

3.10 Billing (if out of Warranty)

 

We create the billing document with reference to repair sales order-

 

 

Pricing gets pulled in from the sales order-

 

 

We save the billing document and note the billing number-

 

 

This is how we complete the repair process.

 

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